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Date/Time: Mon, 06 Feb 2023 05:41:32 +0000



Post From: Followed all posted instructions and still getting Delayed data

[2022-09-26 15:21:18]
John - SC Support - Posts: 21946
You are setup to receive real-time data for the CME Group.

What is the symbol for one chart that is not updating in real-time?

And also follow the below instructions to get us your Message Log:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
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