Date/Time: Thu, 30 Nov 2023 10:16:46 +0000
Post From: Followed all posted instructions and still getting Delayed data
|John - SC Support - Posts: 27353|
You are setup to receive real-time data for the CME Group.
What is the symbol for one chart that is not updating in real-time?
And also follow the below instructions to get us your Message Log:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log
Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.
Disconnect from the data feed with "File >> Disconnect".
Connect to the data feed with "File >> Connect to Data Feed".
After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing