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Date/Time: Fri, 07 Oct 2022 15:40:24 +0000



Live data issue

View Count: 119

[2022-09-22 18:59:47]
Derek Lee - Posts: 2
I can't seem to load real-time data for ES. Have package 12 with CME data activated? Do I need to login with my futures (ninjatrader) account before it will allow real-time?
[2022-09-22 20:39:55]
John - SC Support - Posts: 18857
Do I need to login with my futures (ninjatrader) account before it will allow real-time?

Yes, this is precisely the issue. You have activated a Non-Professional exchange, but you have not connected your Sierra Chart system to your live, funded, trading account in order to validate the account for the non-professional status. Refer to the following for more information and instructions on how to connect to your live account once a month:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-23 04:02:30]
Derek Lee - Posts: 2
Is this possible or supported with Ninjatrader as my current live, funded, trading account?
[2022-09-23 13:56:54]
John - SC Support - Posts: 18857
If you are setup to use CQG for your order routing with NinjaTrader, then this will work. You would go through the Setup Instructions at the following link to make the connection:
CQG Trading Platform Service: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-23 18:11:23]
User90125 - Posts: 563
John, would this connection thru CQG allow a NinjaTrader customer to use Sierra Chart to trade from the charts?
[2022-09-23 20:59:40]
John - SC Support - Posts: 18857
Yes.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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