Support Board
Date/Time: Thu, 18 Sep 2025 01:33:29 +0000
Post From: Live data issue
| [2022-09-22 20:39:55] |
| John - SC Support - Posts: 41880 |
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Do I need to login with my futures (ninjatrader) account before it will allow real-time?
Yes, this is precisely the issue. You have activated a Non-Professional exchange, but you have not connected your Sierra Chart system to your live, funded, trading account in order to validate the account for the non-professional status. Refer to the following for more information and instructions on how to connect to your live account once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |