Support Board

Date/Time: Wed, 24 Apr 2024 11:37:00 +0000

Post From: Live data issue

[2022-09-22 20:39:55] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
Do I need to login with my futures (ninjatrader) account before it will allow real-time? Yes, this is precisely the issue. You have activated a Non-Professional exchange, but you have not connected your Sierra Chart system to your live, funded, trading account in order to validate the account for the non-professional status. Refer to the following for more information and instructions on how to connect to your live account once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing