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Date/Time: Sun, 04 Dec 2022 20:53:11 +0000



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[2022-09-18 23:34:21]
User447431 - Posts: 28
Im trying to connect CQG WEB API at Data/Trade Service Settings howeever however an error message appears (picture attached)

What should I do? Tried to use Denali data feed instead of CQG but its only working only for euro and pound futures, gold and es are delayed
imageCapturar2.JPG / V - Attached On 2022-09-18 23:29:37 UTC - Size: 45.9 KB - 31 views
[2022-09-19 11:23:37]
Sierra_Chart Engineering - Posts: 5464
Refer to 12 here:
CQG Trading Platform Service: Common Error Messages

You should have no trouble accessing the real-time data independent of CQG . Go through these instructions below.

To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-19 11:23:49
[2022-09-19 15:59:07]
User447431 - Posts: 28
I tried using the translate option but it didn't work, any hints as to what might have happened?
[2022-09-20 01:23:22]
User447431 - Posts: 28
I updated my sierra chart to version 2439 but still not working.. any ideias? last data I have on gold is 9/16 (friday)
[2022-09-20 05:34:19]
Sierra_Chart Engineering - Posts: 5464
Regarding the Gold chart:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-20 09:16:23]
User447431 - Posts: 28
Symbol: GCV22

---

Message log:

Software version: 2439 64-bit | 2022-09-20 09:14:12.392
Primary Thread ID: 9508 | 2022-09-20 09:14:12.392
Usage end date: 2022-11-15 | 2022-09-20 09:14:12.392
Enabled for: Advanced Features 2. | 2022-09-20 09:14:12.392
Enabled for: Sierra Chart Historical Data Service. | 2022-09-20 09:14:12.392
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-20 09:14:12.392
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-20 09:14:12.392
Enabled for exchange2: CME | 2022-09-20 09:14:12.392
Enabled for exchange2: COMEX | 2022-09-20 09:14:12.392
Enabled for exchange2: fairx_exchange.data | 2022-09-20 09:14:12.392
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-20 09:14:12.392
Current selected Data/Trading service: SC Data - All Services | 2022-09-20 09:14:12.392
Custom symbol settings values: enabled | 2022-09-20 09:14:12.392
Chart Update Interval: 500 | 2022-09-20 09:14:12.392
Intraday Data Storage Time Unit: 0 | 2022-09-20 09:14:12.392
Time Zone: +00:00:00 (UTC+00) | 2022-09-20 09:14:12.392
2022-09-20 09:14:12 Local computer time in UTC | 2022-09-20 09:14:12.392
2022-09-20 09:14:12 Local computer time in SC Time Zone | 2022-09-20 09:14:12.392
2022-09-20 08:56:26 Server time in UTC | 2022-09-20 09:14:12.392
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-20 09:14:12.392
Program path: C:\SierraChart\ | 2022-09-20 09:14:12.392
Data Files path: C:\SierraChart\Data\ | 2022-09-20 09:14:12.392
OS Version Number: 10.0 | 2022-09-20 09:14:12.392
Locale Setting: C | 2022-09-20 09:14:12.392
DLLs: UserContributedStudies_64.dll, zyp sierra free 2020_2151_64.dll | 2022-09-20 09:14:12.395
Allowed protected custom studies: zyp_download_free | 2022-09-20 09:14:12.395
Crash reporter started: true | 2022-09-20 09:14:12.395

File >> Disconnect selected. | 2022-09-20 09:14:26.974
SC Data - All Services | Waiting for socket receive thread to end | 2022-09-20 09:14:27.612
DTC Client socket (5) | CloseSocket call. | 2022-09-20 09:14:27.613
DTC Client socket (5) | Max send buffers used during socket life: 4 | 2022-09-20 09:14:27.613
DTC Client socket (5) | Max send buffer size during socket life: 204 | 2022-09-20 09:14:27.613
SC Data - All Services | Disconnected from the server. | 2022-09-20 09:14:27.613
SC Data - All Services | Disconnected. | 2022-09-20 09:14:27.613
DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:27.613

SC Data - All Services | Connected to server complete. | 2022-09-20 09:14:37.210
Triggering next historical data download in queue. | 2022-09-20 09:14:37.210
Triggering next historical data download in queue. | 2022-09-20 09:14:37.210
Triggering next historical data download in queue. | 2022-09-20 09:14:37.210
Triggering next historical data download in queue. | 2022-09-20 09:14:37.210
Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210
Mapping 6BU22-CME to 6BU22. Service code: cme | 2022-09-20 09:14:37.210
Using symbol data fast lookup vector | 2022-09-20 09:14:37.210
Mapping 6BZ22-CME to 6BZ22. Service code: cme | 2022-09-20 09:14:37.210
SC Data - All Services | Starting real-time market data updates for: 6BZ22-CME (6BZ22). ID: 2 Service code: cme | 2022-09-20 09:14:37.210
SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2022-09-20 09:14:37.210
SC Data - All Services | Requesting security definition data for: 6BZ22-CME (6BZ22). ID: 2 | 2022-09-20 09:14:37.210
SC Data - All Services | Starting real-time market data updates for: 6BU22-CME (6BU22). ID: 1 Service code: cme | 2022-09-20 09:14:37.210
SC Data - All Services | Requesting security definition data for: 6BU22-CME (6BU22). ID: 1 | 2022-09-20 09:14:37.210
Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210
Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210
Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210
DTC Client socket (1) | Creating socket. | 2022-09-20 09:14:37.244
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-20 09:14:37.244
DTC Client socket (1) | Connecting to IP: 142.215.18.107. | 2022-09-20 09:14:37.244
No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.859
No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.860
No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.860
No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.860
SC Data - All Services | Network connection to server complete. | 2022-09-20 09:14:37.860
SC Data - All Services | Starting socket receive thread. | 2022-09-20 09:14:37.860
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-20 09:14:37.860
Added historical Intraday data request for 6BZ22-CME to the queue. | 2022-09-20 09:14:37.862
Intraday data recording state for symbol 6BZ22-CME is set to download 'Pending'. | 2022-09-20 09:14:37.862
Triggering next historical data download in queue. | 2022-09-20 09:14:37.862
Delaying start of download for 6BZ22-CME. | 2022-09-20 09:14:37.863
Added historical Intraday data request for 6BU22-CME to the queue. | 2022-09-20 09:14:37.864
Intraday data recording state for symbol 6BU22-CME is set to download 'Pending'. | 2022-09-20 09:14:37.864
Triggering next historical data download in queue. | 2022-09-20 09:14:37.864
Mapping 6EZ22-CME to 6EZ22. Service code: cme | 2022-09-20 09:14:37.868
SC Data - All Services | Starting real-time market data updates for: 6EZ22-CME (6EZ22). ID: 3 Service code: cme | 2022-09-20 09:14:37.868
SC Data - All Services | Requesting security definition data for: 6EZ22-CME (6EZ22). ID: 3 | 2022-09-20 09:14:37.868
Added historical Intraday data request for 6EZ22-CME to the queue. | 2022-09-20 09:14:37.868
Intraday data recording state for symbol 6EZ22-CME is set to download 'Pending'. | 2022-09-20 09:14:37.868
Triggering next historical data download in queue. | 2022-09-20 09:14:37.868
Mapping GCV22-COMEX to GCV22. Service code: comex | 2022-09-20 09:14:37.872
SC Data - All Services | Starting real-time market data updates for: GCV22-COMEX (GCV22). ID: 4 Service code: comex | 2022-09-20 09:14:37.872
SC Data - All Services | Requesting security definition data for: GCV22-COMEX (GCV22). ID: 4 | 2022-09-20 09:14:37.872
Added historical Intraday data request for GCV22-COMEX to the queue. | 2022-09-20 09:14:37.872
Intraday data recording state for symbol GCV22-COMEX is set to download 'Pending'. | 2022-09-20 09:14:37.872
Triggering next historical data download in queue. | 2022-09-20 09:14:37.872
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:38.055
SC Data - All Services | Sending logon request message. | 2022-09-20 09:14:38.055
Requesting market depth updates for: 6BZ22-CME if supported. | 2022-09-20 09:14:38.823
Separate subscription for market depth updates not supported. 6BZ22-CME | 2022-09-20 09:14:38.823
SC Data - All Services | Received logon response. | 2022-09-20 09:14:38.949
SC Data - All Services | Server Name: SC Realtime Server. | 2022-09-20 09:14:38.949
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-20 09:14:38.949
SC Data - All Services | Successfully connected. | 2022-09-20 09:14:38.949
SC Data - All Services | Trading is not supported. | 2022-09-20 09:14:38.949
SC Data - All Services | Restarting real-time data updates for symbol: 6BU22-CME -> 6BU22 | 2022-09-20 09:14:38.949
SC Data - All Services | Restarting real-time data updates for symbol: 6BZ22-CME -> 6BZ22. Market Depth data restarted. | 2022-09-20 09:14:38.949
SC Data - All Services | Restarting real-time data updates for symbol: 6EZ22-CME -> 6EZ22 | 2022-09-20 09:14:38.949
SC Data - All Services | Restarting real-time data updates for symbol: GCV22-COMEX -> GCV22 | 2022-09-20 09:14:38.949
SC Data - All Services | Clearing market depth for 6BZ22-CME | 2022-09-20 09:14:39.202
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\6BZ22-CME.2022-09-20.depth | 2022-09-20 09:14:39.204
SC Data - All Services | Received security definition for symbol 6BU22-CME | 2022-09-20 09:14:39.204
SC Data - All Services | Received security definition for symbol 6BZ22-CME | 2022-09-20 09:14:39.204
SC Data - All Services | Received security definition for symbol 6EZ22-CME | 2022-09-20 09:14:39.205
SC Data - All Services | Received security definition for symbol GCV22-COMEX | 2022-09-20 09:14:39.205
Requesting market depth updates for: 6EZ22-CME if supported. | 2022-09-20 09:14:42.985
Requesting market depth updates for: GCV22-COMEX if supported. | 2022-09-20 09:14:42.985
SC Data - All Services | Clearing market depth for 6EZ22-CME | 2022-09-20 09:14:43.239
SC Data - All Services | Clearing market depth for GCV22-COMEX | 2022-09-20 09:14:43.239
HD Request # 11 | Downloading Intraday chart data for 6BZ22-CME to the file 6BZ22-CME.scid. Service: cme | 2022-09-20 09:14:44.508
HD Request # 11 | Download start date-time: 2022-09-20 09:14:15.000000. File last date-time: 2022-09-20 09:14:15.109000 | 2022-09-20 09:14:44.509
HD Request # 11 | Using server: ds23.sierracharts.com port 10150 | 2022-09-20 09:14:44.509
Socket (2) | Creating socket. | 2022-09-20 09:14:44.510
Socket (2) | New receive buffer size: 5242880 | 2022-09-20 09:14:44.510
Socket (2) | Connecting to IP: 216.1.90.130. | 2022-09-20 09:14:44.510
HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:44.859
HD Request # 11 | Sending historical data logon request message. | 2022-09-20 09:14:44.859
HD Request # 11 | Requesting Intraday data. Start date-time: 2022-09-20 09:14:15. Record interval: 0. Symbol: 6BZ22 | 2022-09-20 09:14:45.507
HD Request # 11 | Decompressing data. | 2022-09-20 09:14:45.673
HD Request # 11 | Receiving Intraday data for 6BZ22-CME starting at 2022-09-20 09:14:15.109000 | 2022-09-20 09:14:45.674
Socket (2) | CloseSocket call. | 2022-09-20 09:14:45.674
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:45.675
Historical data download thread signaled to stop. | 2022-09-20 09:14:45.828
HD Request # 11 | Timestamp of first Intraday data file record written: 2022-09-20 09:14:33.086000. | 2022-09-20 09:14:45.828
HD Request # 11 | Received 2 Intraday data records from 2022-09-20 09:14:15.109000 to 2022-09-20 09:14:33.086000 (18.0 seconds) and wrote 1 record for 6BZ22-CME | 2022-09-20 09:14:45.828
HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-09-20 09:14:33.086000 | 2022-09-20 09:14:45.835
HD Request # 11 | Completion time: 1s. | 2022-09-20 09:14:45.835
HD Request # 11 | Intraday data download complete for 6BZ22-CME. Unique request ID: 11 | 2022-09-20 09:14:45.835
Removing historical data download ID 11. | 2022-09-20 09:14:45.835
Real-time Intraday chart data file updates started for 6BZ22-CME | 2022-09-20 09:14:45.835
Intraday chart data file opened for 6BZ22-CME | 2022-09-20 09:14:45.835
HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:45.835

Triggering next historical data download in queue. | 2022-09-20 09:14:45.835
HD Request # 12 | Downloading Intraday chart data for 6BU22-CME to the file 6BU22-CME.scid. Service: cme | 2022-09-20 09:14:45.836
HD Request # 12 | Download start date-time: 2022-09-19 14:07:51.000000. File last date-time: 2022-09-19 14:07:51.254000 | 2022-09-20 09:14:45.836
Socket (2) | Socket gracefully closed by remote side. | 2022-09-20 09:14:45.836
Socket (2) | Closed. | 2022-09-20 09:14:45.836
HD Request # 12 | Using server: ds21.sierracharts.com port 10149 | 2022-09-20 09:14:45.836
Socket (2) | Creating socket. | 2022-09-20 09:14:45.838
Socket (2) | New receive buffer size: 5242880 | 2022-09-20 09:14:45.838
Socket (2) | Connecting to IP: 216.1.90.129. | 2022-09-20 09:14:45.838
HD Request # 12 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:46.165
HD Request # 12 | Sending historical data logon request message. | 2022-09-20 09:14:46.165
Chart #3 has tagged chart #4 for full recalculation. Chartbook: Pound.Cht | 2022-09-20 09:14:46.173
Chart #3 has tagged chart #6 for full recalculation. Chartbook: Pound.Cht | 2022-09-20 09:14:46.173
6BZ22-CME [C][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: Pound.Cht | 2022-09-20 09:14:46.174
6BZ22-CME [C][M] #6 | Performing a full recalculation because it has been tagged. Chartbook: Pound.Cht | 2022-09-20 09:14:46.315
HD Request # 12 | Requesting Intraday data. Start date-time: 2022-09-19 14:07:51. Record interval: 0. Symbol: 6BU22 | 2022-09-20 09:14:46.819
HD Request # 12 | Decompressing data. | 2022-09-20 09:14:46.980
HD Request # 12 | Receiving Intraday data for 6BU22-CME starting at 2022-09-19 14:07:51.254000 | 2022-09-20 09:14:46.981
Socket (2) | CloseSocket call. | 2022-09-20 09:14:46.981
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:46.981
Historical data download thread signaled to stop. | 2022-09-20 09:14:47.032
HD Request # 12 | Received 1 Intraday data record from 2022-09-19 14:07:51.254000 to 2022-09-19 14:07:51.254000 (0.0 seconds) and wrote 0 records for 6BU22-CME | 2022-09-20 09:14:47.032
HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-09-19 14:07:51.254000 | 2022-09-20 09:14:47.033
HD Request # 12 | Completion time: 2s. | 2022-09-20 09:14:47.033
HD Request # 12 | Intraday data download complete for 6BU22-CME. Unique request ID: 12 | 2022-09-20 09:14:47.033
Removing historical data download ID 12. | 2022-09-20 09:14:47.033
Real-time Intraday chart data file updates started for 6BU22-CME | 2022-09-20 09:14:47.033
Intraday chart data file opened for 6BU22-CME | 2022-09-20 09:14:47.033
HD Request # 12 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:47.033

Triggering next historical data download in queue. | 2022-09-20 09:14:47.033
HD Request # 13 | Downloading Intraday chart data for 6EZ22-CME to the file 6EZ22-CME.scid. Service: cme | 2022-09-20 09:14:47.033
HD Request # 13 | Download start date-time: 2022-09-20 09:14:24.000000. File last date-time: 2022-09-20 09:14:24.436000 | 2022-09-20 09:14:47.034
HD Request # 13 | Using server: ds23.sierracharts.com port 10150 | 2022-09-20 09:14:47.034
Socket (3) | Creating socket. | 2022-09-20 09:14:47.034
Socket (3) | New receive buffer size: 5242880 | 2022-09-20 09:14:47.034
Socket (3) | Connecting to IP: 216.1.90.130. | 2022-09-20 09:14:47.034
Socket (2) | Socket gracefully closed by remote side. | 2022-09-20 09:14:47.144
Socket (2) | Closed. | 2022-09-20 09:14:47.144
HD Request # 13 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:47.385
HD Request # 13 | Sending historical data logon request message. | 2022-09-20 09:14:47.385
HD Request # 13 | Requesting Intraday data. Start date-time: 2022-09-20 09:14:24. Record interval: 0. Symbol: 6EZ22 | 2022-09-20 09:14:47.548
HD Request # 13 | Decompressing data. | 2022-09-20 09:14:47.714
HD Request # 13 | Receiving Intraday data for 6EZ22-CME starting at 2022-09-20 09:14:24.436000 | 2022-09-20 09:14:47.714
Socket (3) | CloseSocket call. | 2022-09-20 09:14:47.715
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:47.715
Historical data download thread signaled to stop. | 2022-09-20 09:14:47.801
HD Request # 13 | Timestamp of first Intraday data file record written: 2022-09-20 09:14:30.321000. | 2022-09-20 09:14:47.801
HD Request # 13 | Received 16 Intraday data records from 2022-09-20 09:14:24.436000 to 2022-09-20 09:14:42.684000 (18.2 seconds) and wrote 15 records for 6EZ22-CME | 2022-09-20 09:14:47.801
HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2022-09-20 09:14:42.684000 | 2022-09-20 09:14:47.807
Added 1 Time and Sales records to Intraday data file for 6EZ22-CME after download. | 2022-09-20 09:14:47.807
HD Request # 13 | Completion time: 0s. | 2022-09-20 09:14:47.807
HD Request # 13 | Intraday data download complete for 6EZ22-CME. Unique request ID: 13 | 2022-09-20 09:14:47.807
Removing historical data download ID 13. | 2022-09-20 09:14:47.807
Real-time Intraday chart data file updates started for 6EZ22-CME | 2022-09-20 09:14:47.807
Intraday chart data file opened for 6EZ22-CME | 2022-09-20 09:14:47.807
HD Request # 13 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:47.807

Triggering next historical data download in queue. | 2022-09-20 09:14:47.807
HD Request # 14 | Downloading Intraday chart data for GCV22-COMEX to the file GCV22-COMEX.scid. Service: comex | 2022-09-20 09:14:47.807
HD Request # 14 | Download start date-time: 2022-09-20 09:11:36.000000. File last date-time: 2022-09-20 09:11:36.238000 | 2022-09-20 09:14:47.808
HD Request # 14 | Using server: ds21.sierracharts.com port 10149 | 2022-09-20 09:14:47.808
Socket (2) | Creating socket. | 2022-09-20 09:14:47.808
Socket (2) | New receive buffer size: 5242880 | 2022-09-20 09:14:47.808
Socket (2) | Connecting to IP: 216.1.90.129. | 2022-09-20 09:14:47.808
Socket (3) | Socket gracefully closed by remote side. | 2022-09-20 09:14:47.880
Socket (3) | Closed. | 2022-09-20 09:14:47.880
Chart #3 has tagged chart #4 for full recalculation. Chartbook: Euro.Cht | 2022-09-20 09:14:48.107
Chart #3 has tagged chart #6 for full recalculation. Chartbook: Euro.Cht | 2022-09-20 09:14:48.107
6EZ22-CME [C][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: Euro.Cht | 2022-09-20 09:14:48.108
HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:48.141
HD Request # 14 | Sending historical data logon request message. | 2022-09-20 09:14:48.141
HD Request # 14 | Requesting Intraday data. Start date-time: 2022-09-20 09:11:36. Record interval: 0. Symbol: GCV22 | 2022-09-20 09:14:48.304
6EZ22-CME [C][M] #6 | Performing a full recalculation because it has been tagged. Chartbook: Euro.Cht | 2022-09-20 09:14:48.304
HD Request # 14 | Decompressing data. | 2022-09-20 09:14:48.469
HD Request # 14 | Receiving Intraday data for GCV22-COMEX starting at 2022-09-20 09:11:36.192000 | 2022-09-20 09:14:48.471
Socket (2) | CloseSocket call. | 2022-09-20 09:14:48.471
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:48.471
Socket (2) | Socket gracefully closed by remote side. | 2022-09-20 09:14:48.637
Socket (2) | Closed. | 2022-09-20 09:14:48.637
Historical data download thread signaled to stop. | 2022-09-20 09:14:48.685
HD Request # 14 | Received 3 Intraday data records from 2022-09-20 09:11:36.192000 to 2022-09-20 09:11:36.238000 (0.0 seconds) and wrote 0 records for GCV22-COMEX | 2022-09-20 09:14:48.685
HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2022-09-20 09:11:36.238000 | 2022-09-20 09:14:48.686
HD Request # 14 | Completion time: 1s. | 2022-09-20 09:14:48.686
HD Request # 14 | Intraday data download complete for GCV22-COMEX. Unique request ID: 14 | 2022-09-20 09:14:48.686
Removing historical data download ID 14. | 2022-09-20 09:14:48.686
Real-time Intraday chart data file updates started for GCV22-COMEX | 2022-09-20 09:14:48.686
Intraday chart data file opened for GCV22-COMEX | 2022-09-20 09:14:48.686
HD Request # 14 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:48.686

Triggering next historical data download in queue. | 2022-09-20 09:14:48.686
No download requests in the queue to start downloads for. | 2022-09-20 09:14:48.686
Opened cached Intraday file: C:\SierraChart\Data\6EZ22-CME.scid. Thread ID: 10308 | 2022-09-20 09:14:51.669
Opened cached Intraday file: C:\SierraChart\Data\6BZ22-CME.scid. Thread ID: 10308 | 2022-09-20 09:15:01.759
Opened cached Intraday file: C:\SierraChart\Data\GCV22-COMEX.scid. Thread ID: 10308 | 2022-09-20 09:15:16.902
[2022-09-20 10:09:15]
Sierra_Chart Engineering - Posts: 5464
We see that you are getting data up to the current time for that symbol:

HD Request # 14 | Received 3 Intraday data records from 2022-09-20 09:11:36.192000 to 2022-09-20 09:11:36.238000 (0.0 seconds) and wrote 0 records for GCV22-COMEX | 2022-09-20 09:14:48.685

If there is any missing data:
Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.

Also the most active contract at this time for gold is GCZ22-COMEX. This is what we recommend using.

If you have further issues refer to this help topic:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-29 16:02:17]
User447431 - Posts: 28
Hi

Today I started to receive 10 minutes delayed data feed

Im using denali data feed "SC Data - All Services" and exchange feed (CME/COMEX) are set to "Automatically Renews" at my account control painel

My amp futures account is disabled because I have below $ 100 equity on it atm, however, if I im using denali data feed I dont need CQG data anymore right?

What should I do in order to receive real time data?

Thanks
[2022-09-29 17:23:55]
John - SC Support - Posts: 20295
You do need your CQG account in order to qualify for the non-professional exchange rates. Since it has been more than a month since you connected to your live trading account, the verification date for your account is passed. This means that you can not get the real-time data until you make the connection to your funded trading account.

If you want to change from AMP, then we recommend going with a broker that supports our Teton Order Routing service. Refer to the information at Step #2 here:
Sierra Chart Teton Futures Order Routing: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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