Login Page - Create Account

Support Board

Date/Time: Mon, 27 Mar 2023 22:31:36 +0000

Delayed Data Feed

View Count: 96

[2022-09-01 08:30:00]
User685764 - Posts: 1
Dear Sierra team,

I have just completed payment for the 11 Integrated Advanced package with Denali Data feed and activated the CME Exchanges service.

I have also followed the instruction to "Edit > Translate symbols to current service" and "Disconnect and Reconnect Data feed settings".

However, I'm still witnessing a 10 minute delay in real-time data. How can I solve this problem?

Thank you in advance.
imageScreenshot_1.png / V - Attached On 2022-09-01 08:28:14 UTC - Size: 271.19 KB - 29 views
Attachment Deleted.
[2022-09-01 08:35:43]
Sierra_Chart Engineering - Posts: 7364
The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

If you do not have a funded trading account or one with a supported trading service, then refer to this solution:
Easy Solution to CME Funded Trading Account Requirement

Consider the above solution to avoid this problem in the future.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:


Login Page - Create Account