Login Page - Create Account

Support Board


Date/Time: Fri, 19 Apr 2024 17:50:39 +0000



[Locked] - Message log always popping up

View Count: 2032

[2013-04-29 11:51:02]
YSS - Posts: 105
Is there a way so that message log isn't always coming up from the back to the front.

I'm on travel now trading on a laptop screen, it's extremely annoying. This has been asked by numerous of users. Why does a message log always have to pop up unasked ?

If I minimize or close that message log window, that means that I DO NOT WANT TO SEE IT AGAIN. That's why users MINIMIZE or CLOSE screens,

Thanks
Date Time Of Last Edit: 2013-04-29 12:41:16
[2013-04-29 13:15:39]
Sawtooth - Posts: 3973
Try this:

Grab a corner of the log window and shrink it very small, then park it out of the way.

[2013-04-29 13:16:48]
User36173 - Posts: 12
Thanks, so you have the same problem ?
[2013-04-29 13:18:50]
Sawtooth - Posts: 3973
Yes.

If I want to see what is in the log, I grab the corner again and expand it.
[2013-04-29 13:19:48]
User36173 - Posts: 12
That is ridiculous, but it's a solution.
[2013-04-29 16:47:55]
Sierra Chart Engineering - Posts: 104368
At the time that it opens, please let us know what the last message displayed is. You can copy it by selecting the last line and pressing the "Copy Selection" button on the Message Log window and post it here.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-28 14:43:20]
Sierra Chart Engineering - Posts: 104368
This thread is now locked.

There was a recent posting in this thread, which is completely nonsensical and disrespectful and had no regard to practical facts.

DTC Client socket (1) | Using previously cached IP address because unable to resolve domain name | 2022-05-28 04:51:49.209
DTC Client socket (1) | Creating socket. | 2022-05-28 04:51:49.209
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-28 04:51:49.209
DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-05-28 04:51:49.209
DTC Client socket (2) | Using previously cached IP address because unable to resolve domain name | 2022-05-28 04:51:49.209
DTC Client socket (2) | Creating socket. | 2022-05-28 04:51:49.209
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-28 04:51:49.209
DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2022-05-28 04:51:49.209
DTC Client socket (1) | Connect event error. Windows error code 10065: A socket operation was attempted to an unreachable host. | 2022-05-28 04:51:49.209 *
DTC Client socket (2) | Connect event error. Windows error code 10065: A socket operation was attempted to an unreachable host. | 2022-05-28 04:51:49.209 *

DTC Client socket (1) | CloseSocket call. | 2022-05-28 04:51:49.209
DTC Client socket (2) | CloseSocket call. | 2022-05-28 04:51:49.209
DTC Client socket (1) | Closed. | 2022-05-28 04:51:49.209
DTC Client socket (0) | CloseSocket call. | 2022-05-28 04:51:49.209
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-05-28 04:51:49.209
DTC Client socket (2) | Closed. | 2022-05-28 04:51:49.209
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-05-28 04:51:49.209

You are encountering continuous connection problems because of connectivity issues on your computer and network. And Sierra Chart in order to maintain the connection was periodically reconnecting as it should. Sierra Chart shows very basic connection status on the title bar, and in the status bar. However, for the detailed connection errors, those are shown in the message log and it opens in order to inform the user.


If you want to be blind as to connection problems, then follow the instructions here:
Message Log: Preventing Message Log from Automatically Opening

Most software in the world, does not inform the user, of detailed network connectivity information, and when there is a problem connecting to a server, user is very lost as to what exactly the cause is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-28 14:45:03

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account