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Date/Time: Thu, 02 May 2024 14:25:19 +0000



Post From: Message log always popping up

[2022-05-28 14:43:20]
Sierra Chart Engineering - Posts: 104368
This thread is now locked.

There was a recent posting in this thread, which is completely nonsensical and disrespectful and had no regard to practical facts.

DTC Client socket (1) | Using previously cached IP address because unable to resolve domain name | 2022-05-28 04:51:49.209
DTC Client socket (1) | Creating socket. | 2022-05-28 04:51:49.209
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-28 04:51:49.209
DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-05-28 04:51:49.209
DTC Client socket (2) | Using previously cached IP address because unable to resolve domain name | 2022-05-28 04:51:49.209
DTC Client socket (2) | Creating socket. | 2022-05-28 04:51:49.209
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-28 04:51:49.209
DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2022-05-28 04:51:49.209
DTC Client socket (1) | Connect event error. Windows error code 10065: A socket operation was attempted to an unreachable host. | 2022-05-28 04:51:49.209 *
DTC Client socket (2) | Connect event error. Windows error code 10065: A socket operation was attempted to an unreachable host. | 2022-05-28 04:51:49.209 *

DTC Client socket (1) | CloseSocket call. | 2022-05-28 04:51:49.209
DTC Client socket (2) | CloseSocket call. | 2022-05-28 04:51:49.209
DTC Client socket (1) | Closed. | 2022-05-28 04:51:49.209
DTC Client socket (0) | CloseSocket call. | 2022-05-28 04:51:49.209
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-05-28 04:51:49.209
DTC Client socket (2) | Closed. | 2022-05-28 04:51:49.209
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2022-05-28 04:51:49.209

You are encountering continuous connection problems because of connectivity issues on your computer and network. And Sierra Chart in order to maintain the connection was periodically reconnecting as it should. Sierra Chart shows very basic connection status on the title bar, and in the status bar. However, for the detailed connection errors, those are shown in the message log and it opens in order to inform the user.


If you want to be blind as to connection problems, then follow the instructions here:
Message Log: Preventing Message Log from Automatically Opening

Most software in the world, does not inform the user, of detailed network connectivity information, and when there is a problem connecting to a server, user is very lost as to what exactly the cause is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-28 14:45:03