Home >> Support Board

Support Board

Date/Time: Thu, 05 Dec 2024 19:16:17 +0000

How to Post a Message for Support

The Chartbook file is not compatible. Contact support for help with converting it.

View Count: 3290

[2022-07-20 19:00:02] #1 [Go To First Post]
User265293 - Posts: 3
Hi. How can I convert xxx.Cht?

[2022-07-20 21:35:34] #2 [Go To First Post]
John - SC Support - Posts: 36488
The instructions are at the following link: Chartbooks (Workspaces): Opening Older Chartbooks Or you can attach the file to this thread and we will convert it for you. Refer to the instructions to attach a file here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-03 16:09:03] #3 [Go To First Post]
User337568 - Posts: 60
Hi: Can you convert these Chartbooks?


VWAP 3 Days.cht - Attached On 2022-08-03 16:07:18 UTC - Size: 173.11 KB - 178 views Private File Attachment Deleted.

[2022-08-03 19:01:11] #4 [Go To First Post]
John - SC Support - Posts: 36488
Here are the updated files. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


VWAP 3 Days.cht - Attached On 2022-08-03 19:00:51 UTC - Size: 10.57 KB - 184 views VWAP.Cht - Attached On 2022-08-03 19:00:57 UTC - Size: 6.09 KB - 204 views

[2022-08-16 15:16:29] #6 [Go To First Post]
User576842 - Posts: 1
Me too, here's the file, thank you!


learningDOM.Cht - Attached On 2022-08-16 15:15:32 UTC - Size: 276.18 KB - 242 views

[2022-08-16 18:40:35] #7 [Go To First Post]
John - SC Support - Posts: 36488
User911964: Attached is your updated chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


FT26.Cht - Attached On 2022-08-16 18:40:32 UTC - Size: 73 KB - 183 views

[2022-08-16 18:41:11] #8 [Go To First Post]
John - SC Support - Posts: 36488
User576842: Attached is your updated chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


learningDOM.Cht - Attached On 2022-08-16 18:41:01 UTC - Size: 20.38 KB - 200 views

[2022-08-23 21:04:58] #9 [Go To First Post]
User654138 - Posts: 27
can you convert the following chartbooks?


Attachment Deleted. YT-BID-ASK-FOOTPRINT.Cht - Attached On 2022-08-23 21:04:23 UTC - Size: 33.37 KB - 266 views

[2022-08-23 21:06:11] #10 [Go To First Post]
User654138 - Posts: 27
can you convert the following chartbooks?


YT-CUMULATIVE-VOLUME-DELTA.Cht - Attached On 2022-08-23 21:05:34 UTC - Size: 30.36 KB - 165 views Attachment Deleted. YT-DOM.Cht - Attached On 2022-08-23 21:05:53 UTC - Size: 21.06 KB - 187 views

[2022-11-13 01:08:53] #11 [Go To First Post]
User245361 - Posts: 2
hi,i have multiple chartbooks that are not compatible.could you please renew them?thank you


Private File Private File Private File

[2022-11-14 11:16:33] #12 [Go To First Post]
ticinotrader - Posts: 396
User245361 You are sharing/uploading chartbooks that are otherwise available in the member section of my site (ticinotrader.ch). These are chartbooks that have been updated couple months ago. If you have an active account on my site, you can download the latest/updated version of these chartbooks, that work/open correctly with the new SC versions. Date Time Of Last Edit: 2022-11-14 11:16:57

[2022-12-19 04:02:55] #13 [Go To First Post]
User592547 - Posts: 2
can you convert the following chartbooks?


G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-12-19 04:02:34 UTC - Size: 276.18 KB - 289 views

[2022-12-19 18:47:11] #14 [Go To First Post]
John - SC Support - Posts: 36488
Follow the instructions at the following link to update your chartbooks: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-20 15:52:20] #15 [Go To First Post]
User592547 - Posts: 2
Please advise why is the chartbook is empty like this?


Screenshot_4.png / V - Attached On 2022-12-20 15:52:10 UTC - Size: 33.41 KB - 127 views

[2022-12-20 17:51:53] #16 [Go To First Post]
John - SC Support - Posts: 36488
That Trading DOM is blank because the symbol that is in it is ESM20_FUT_CME. That is the ES product for the M contract from 2020. This is no longer traded. You need to update that Trading DOM to the current contract and correct format for the service you are using - ESH23-CME. Refer to the following for how to change symbols: Changing the Symbol of a Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-27 17:08:02] #17 [Go To First Post]
mbarbhaya - Posts: 37
Dear Support, How can I address this issue of compatibility, all by myself without the help of Support ?

[2022-12-27 18:33:01] #18 [Go To First Post]
mbarbhaya - Posts: 37
Dear Support , please help me convert this file, I am getting error "The Chartbook file is not compatible"


Private File Attachment Deleted.

[2022-12-27 22:26:23] #19 [Go To First Post]
John - SC Support - Posts: 36488
mbarbhaya: In answer to your original question in post #17, here are the instructions: Chartbooks (Workspaces): Opening Older Chartbooks If you have a problem with the process then let us know and we will convert the file for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-28 21:55:20] #20 [Go To First Post]
mbarbhaya - Posts: 37
Thank you John, this worked for me . Thanks a ton for helping on that information

[2023-01-15 14:01:41] #21 [Go To First Post]
hafebem578@vingood.com - Posts: 2
hey support, can you convert those 2 files for me?


G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2023-01-15 13:59:55 UTC - Size: 276.18 KB - 264 views YT-CUMULATIVE-VOLUME-DELTA.Cht - Attached On 2023-01-15 14:00:18 UTC - Size: 30.36 KB - 253 views Attachment Deleted.

[2023-01-16 16:13:59] #22 [Go To First Post]
John - SC Support - Posts: 36488
Attached are the updated chartbooks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2023-01-16 16:13:51 UTC - Size: 20.57 KB - 267 views YT-CUMULATIVE-VOLUME-DELTA.Cht - Attached On 2023-01-16 16:13:55 UTC - Size: 3.29 KB - 153 views

[2023-01-24 01:55:50] #23 [Go To First Post]
User595338 - Posts: 1
Hello, Can you please update the attached file


G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2023-01-24 01:55:06 UTC - Size: 528.28 KB - 463 views Attachment Deleted.

[2023-01-24 15:49:34] #24 [Go To First Post]
John - SC Support - Posts: 36488
Attached is the updated chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2023-01-24 15:49:31 UTC - Size: 44.09 KB - 630 views

To post a message in this thread, you need to log in with your Sierra Chart account: