Support Board
Date/Time: Mon, 05 Jun 2023 13:26:59 +0000
The Chartbook file is not compatible. Contact support for help with converting it.
View Count: 1642
[2022-07-20 19:00:02] |
User265293 - Posts: 3 |
Hi. How can I convert xxx.Cht?
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[2022-07-20 21:35:34] |
John - SC Support - Posts: 24571 |
The instructions are at the following link: Chartbooks (Workspaces): Opening Older Chartbooks Or you can attach the file to this thread and we will convert it for you. Refer to the instructions to attach a file here: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-08-03 16:09:03] |
User337568 - Posts: 56 |
Hi: Can you convert these Chartbooks? |
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[2022-08-03 19:01:11] |
John - SC Support - Posts: 24571 |
Here are the updated files.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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[2022-08-16 15:16:29] |
User576842 - Posts: 1 |
Me too, here's the file, thank you!
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[2022-08-16 18:40:35] |
John - SC Support - Posts: 24571 |
User911964: Attached is your updated chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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[2022-08-16 18:41:11] |
John - SC Support - Posts: 24571 |
User576842: Attached is your updated chartbook. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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[2022-08-23 21:04:58] |
User654138 - Posts: 24 |
can you convert the following chartbooks?
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[2022-08-23 21:06:11] |
User654138 - Posts: 24 |
can you convert the following chartbooks?
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[2022-11-13 01:08:53] |
User245361 - Posts: 2 |
hi,i have multiple chartbooks that are not compatible.could you please renew them?thank you
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Private File Private File Private File |
[2022-11-14 11:16:33] |
ticinotrader - Posts: 334 |
User245361 You are sharing/uploading chartbooks that are otherwise available in the member section of my site (ticinotrader.ch). These are chartbooks that have been updated couple months ago. If you have an active account on my site, you can download the latest/updated version of these chartbooks, that work/open correctly with the new SC versions. Date Time Of Last Edit: 2022-11-14 11:16:57
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[2022-12-19 04:02:55] |
User592547 - Posts: 2 |
can you convert the following chartbooks?
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[2022-12-19 18:47:11] |
John - SC Support - Posts: 24571 |
Follow the instructions at the following link to update your chartbooks: Chartbooks (Workspaces): Opening Older Chartbooks For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-12-20 15:52:20] |
User592547 - Posts: 2 |
Please advise why is the chartbook is empty like this?
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[2022-12-20 17:51:53] |
John - SC Support - Posts: 24571 |
That Trading DOM is blank because the symbol that is in it is ESM20_FUT_CME. That is the ES product for the M contract from 2020. This is no longer traded. You need to update that Trading DOM to the current contract and correct format for the service you are using - ESH23-CME. Refer to the following for how to change symbols: Changing the Symbol of a Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-12-27 17:08:02] |
mbarbhaya - Posts: 24 |
Dear Support, How can I address this issue of compatibility, all by myself without the help of Support ?
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[2022-12-27 18:33:01] |
mbarbhaya - Posts: 24 |
Dear Support , please help me convert this file, I am getting error "The Chartbook file is not compatible"
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Private File Attachment Deleted. |
[2022-12-27 22:26:23] |
John - SC Support - Posts: 24571 |
mbarbhaya: In answer to your original question in post #17, here are the instructions: Chartbooks (Workspaces): Opening Older Chartbooks If you have a problem with the process then let us know and we will convert the file for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
[2022-12-28 21:55:20] |
mbarbhaya - Posts: 24 |
Thank you John, this worked for me . Thanks a ton for helping on that information
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[2023-01-15 14:01:41] |
hafebem578@vingood.com - Posts: 2 |
hey support, can you convert those 2 files for me?
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[2023-01-16 16:13:59] |
John - SC Support - Posts: 24571 |
Attached are the updated chartbooks.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
![]() ![]() |
[2023-01-24 01:55:50] |
User595338 - Posts: 1 |
Hello, Can you please update the attached file
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[2023-01-24 15:49:34] |
John - SC Support - Posts: 24571 |
Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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