Support Board

Date/Time: Fri, 20 Sep 2024 11:31:00 +0000

Post From: The Chartbook file is not compatible. Contact support for help with converting it.

[2022-12-20 17:51:53] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 34565
That Trading DOM is blank because the symbol that is in it is ESM20_FUT_CME. That is the ES product for the M contract from 2020. This is no longer traded. You need to update that Trading DOM to the current contract and correct format for the service you are using - ESH23-CME. Refer to the following for how to change symbols: Changing the Symbol of a Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing