Support Board
Date/Time: Wed, 17 Sep 2025 15:50:41 +0000
Problem with Real Time Data
View Count: 658
| [2022-07-15 18:11:52] |
| User129402 - Posts: 3 |
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Hello, so I've been having trouble getting my real time data working. I've signed the agreements with my live trading account number and they have been approved. I activated CME non professional in my account and I logged into my CQG account in Sierra. Is there some else I need to do on my end? Thank you
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| [2022-07-15 18:54:17] |
| John - SC Support - Posts: 41861 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-15 19:15:15] |
| User129402 - Posts: 3 |
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Software version: 2394 64-bit | 2022-07-15 19:11:19.790 Primary Thread ID: 8856 | 2022-07-15 19:11:19.790 Usage end date: 2022-08-17 | 2022-07-15 19:11:19.790 Enabled for: Advanced Features 2. | 2022-07-15 19:11:19.790 Enabled for: Sierra Chart Historical Data Service. | 2022-07-15 19:11:19.790 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-07-15 19:11:19.790 Enabled for: Delayed Denali Exchange Data Feed. | 2022-07-15 19:11:19.790 Enabled for exchange2: CME (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: CBOT (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: COMEX (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-07-15 19:11:19.790 Enabled for exchange2: fairx_exchange.data | 2022-07-15 19:11:19.790 Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-15 19:11:19.790 Current selected Data/Trading service: SC Data - All Services | 2022-07-15 19:11:19.790 Custom symbol settings values: enabled | 2022-07-15 19:11:19.790 Chart Update Interval: 500 | 2022-07-15 19:11:19.790 Intraday Data Storage Time Unit: 0 | 2022-07-15 19:11:19.790 Time Zone: +00:00:00 (UTC+00) | 2022-07-15 19:11:19.790 2022-07-15 19:11:19 Local computer time in UTC | 2022-07-15 19:11:19.790 2022-07-15 19:11:19 Local computer time in SC Time Zone | 2022-07-15 19:11:19.790 2022-07-15 17:56:49 Server time in UTC | 2022-07-15 19:11:19.790 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-07-15 19:11:19.790 Program path: C:\SierraChart\ | 2022-07-15 19:11:19.790 Data Files path: C:\SierraChart\Data\ | 2022-07-15 19:11:19.790 OS Version Number: 10.0 | 2022-07-15 19:11:19.791 Locale Setting: C | 2022-07-15 19:11:19.791 DLLs: UserContributedStudies_64.dll | 2022-07-15 19:11:19.791 Allowed protected custom studies: | 2022-07-15 19:11:19.791 Crash reporter started: true | 2022-07-15 19:11:19.791 File >> Disconnect selected. | 2022-07-15 19:11:42.038 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-07-15 19:11:42.040 DTC Client socket (6) | CloseSocket call. | 2022-07-15 19:11:42.040 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:11:42.040 SC DTC Data with Market Depth | Disconnected from the server. | 2022-07-15 19:11:42.040 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-15 19:11:42.041 DTC Client socket (8) | CloseSocket call. | 2022-07-15 19:11:42.041 DTC Client socket (8) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:11:42.041 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-15 19:11:42.041 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-07-15 19:11:42.041 DTC Client socket (9) | CloseSocket call. | 2022-07-15 19:11:42.041 DTC Client socket (9) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:11:42.041 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-07-15 19:11:42.041 SC Data - All Services | Disconnected. | 2022-07-15 19:11:42.041 DTC Client socket (6) | Socket gracefully closed by remote side. | 2022-07-15 19:11:42.111 DTC Client socket (6) | Closed. | 2022-07-15 19:11:42.111 SC Data - All Services | Connected to server complete. | 2022-07-15 19:12:04.553 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 Triggering next historical data download in queue. | 2022-07-15 19:12:04.554 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 No download requests in the queue to start downloads for. | 2022-07-15 19:12:04.555 Mapping ESU22-CME to ESU22. Service code: cme | 2022-07-15 19:12:04.669 Using symbol data fast lookup vector | 2022-07-15 19:12:04.669 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 1 Service code: cme | 2022-07-15 19:12:04.669 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2022-07-15 19:12:04.669 SC DTC Delayed Exchange Data | Requesting security definition data for: ESU22-CME (ESU22). ID: 1 | 2022-07-15 19:12:04.669 DTC Client socket (1) | Creating socket. | 2022-07-15 19:12:04.669 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-07-15 19:12:04.669 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-07-15 19:12:04.669 Added historical Intraday data request for ESU22-CME to the queue. | 2022-07-15 19:12:04.669 Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-07-15 19:12:04.669 Triggering next historical data download in queue. | 2022-07-15 19:12:04.669 Delaying start of download for ESU22-CME. | 2022-07-15 19:12:04.715 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-07-15 19:12:04.726 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-07-15 19:12:04.726 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-07-15 19:12:04.727 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-07-15 19:12:04.821 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-07-15 19:12:04.821 SC DTC Delayed Exchange Data | Received logon response. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Successfully connected. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-07-15 19:12:05.482 SC DTC Delayed Exchange Data | Received security definition for symbol ESU22-CME | 2022-07-15 19:12:05.637 HD Request # 17 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-07-15 19:12:10.979 HD Request # 17 | Download start date-time: 2022-07-15 19:01:31.000000. File last date-time: 2022-07-15 19:01:31.397000 | 2022-07-15 19:12:10.980 HD Request # 17 | Using server: ds21.sierracharts.com port 10149 | 2022-07-15 19:12:10.980 Socket (2) | Creating socket. | 2022-07-15 19:12:10.980 Socket (2) | New receive buffer size: 5242880 | 2022-07-15 19:12:10.980 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-07-15 19:12:10.980 HD Request # 17 | Setting DTC encoding to Binary VLS | 2022-07-15 19:12:11.081 HD Request # 17 | Sending historical data logon request message. | 2022-07-15 19:12:11.081 HD Request # 17 | Requesting Intraday data. Start date-time: 2022-07-15 19:01:31. Record interval: 0. Symbol: ESU22 | 2022-07-15 19:12:11.650 HD Request # 17 | Decompressing data. | 2022-07-15 19:12:11.701 HD Request # 17 | Receiving Intraday data for ESU22-CME starting at 2022-07-15 19:01:31.397000 | 2022-07-15 19:12:11.806 Socket (2) | CloseSocket call. | 2022-07-15 19:12:11.855 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-07-15 19:12:11.855 Historical data download thread signaled to stop. | 2022-07-15 19:12:11.863 HD Request # 17 | Timestamp of first Intraday data file record written: 2022-07-15 19:01:32.007000. | 2022-07-15 19:12:11.863 HD Request # 17 | Received 11069 Intraday data records from 2022-07-15 19:01:31.397000 to 2022-07-15 19:12:08.588001 (10.6 minutes) and wrote 11068 records for ESU22-CME | 2022-07-15 19:12:11.863 HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2022-07-15 19:12:08.588001 | 2022-07-15 19:12:11.866 HD Request # 17 | Completion time: 1s. | 2022-07-15 19:12:11.866 HD Request # 17 | Intraday data download complete for ESU22-CME. Unique request ID: 23 | 2022-07-15 19:12:11.866 Removing historical data download ID 23. | 2022-07-15 19:12:11.866 Real-time Intraday chart data file updates started for ESU22-CME | 2022-07-15 19:12:11.866 Intraday chart data file opened for ESU22-CME | 2022-07-15 19:12:11.866 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2022-07-15 19:12:11.866 Triggering next historical data download in queue. | 2022-07-15 19:12:11.866 No download requests in the queue to start downloads for. | 2022-07-15 19:12:11.866 Socket (2) | Socket gracefully closed by remote side. | 2022-07-15 19:12:11.905 Socket (2) | Closed. | 2022-07-15 19:12:11.905 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Chartbook1.Cht | 2022-07-15 19:12:12.223 ESU22-CME[M] 15 Min #5 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook1.Cht | 2022-07-15 19:12:12.275 Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 8308 | 2022-07-15 19:12:12.390 DTC Client socket (8) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-15 19:13:45.184 DTC Client socket (8) | Closed. | 2022-07-15 19:13:45.184 DTC Client socket (9) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-07-15 19:13:45.184 DTC Client socket (9) | Closed. | 2022-07-15 19:13:45.184 DTC Client socket (8) | Deleting network socket now after delay. | 2022-07-15 19:14:15.187 DTC Client socket (9) | Deleting network socket now after delay. | 2022-07-15 19:14:15.187 |
| [2022-07-15 21:25:59] |
| John - SC Support - Posts: 41861 |
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The following item from your log is the problem: Allow Support for Sierra Chart Data Feeds is disabled. | 2022-07-15 19:11:19.790
You need to set the following option to Yes: Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-16 07:11:58] |
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You must reconnect to the data feed after enabling that option: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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