Support Board
Date/Time: Wed, 17 Sep 2025 04:41:00 +0000
Cannot load real time intra day chart of AAPL-NQTV
View Count: 540
| [2022-06-22 17:42:03] |
| User801925 - Posts: 3 |
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Subject updated from 'About package to subscribe' to 'Cannot load real time intra day chart of AAPL-NQTV' -------------------------------------------------------------------------------- I have already followed the instruction listed below. But still cannot load intra day chart of US equity like AAPL-NQTV. Please see attached file. Any idea? How to Use New NASDAQ Total View Data Feed |
 20220622_cannot_load_AAPL-NQTV_intraday.jpg / V - Attached On 2022-06-22 17:41:25 UTC - Size: 382.18 KB - 144 views |
| [2022-06-22 19:02:07] |
| John - SC Support - Posts: 41850 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-23 13:23:04] |
| User801925 - Posts: 3 |
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Software version: 2403 64-bit | 2022-06-23 21:19:38.709 Primary Thread ID: 12944 | 2022-06-23 21:19:38.709 Usage end date: 2022-07-15 | 2022-06-23 21:19:38.709 Enabled for: Advanced Features 2. | 2022-06-23 21:19:38.709 Enabled for: Sierra Chart Historical Data Service. | 2022-06-23 21:19:38.709 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-23 21:19:38.709 Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-23 21:19:38.709 Enabled for exchange2: fairx_exchange.data | 2022-06-23 21:19:38.709 Enabled for exchange2: NASDAQ US stock data | 2022-06-23 21:19:38.709 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-23 21:19:38.709 Current selected Data/Trading service: SC Data - All Services | 2022-06-23 21:19:38.709 Custom symbol settings values: enabled | 2022-06-23 21:19:38.709 Chart Update Interval: 500 | 2022-06-23 21:19:38.709 Intraday Data Storage Time Unit: 0 | 2022-06-23 21:19:38.709 Time Zone: +08:00:00 (HKT+08) | 2022-06-23 21:19:38.709 2022-06-23 13:19:38 Local computer time in UTC | 2022-06-23 21:19:38.709 2022-06-23 21:19:38 Local computer time in SC Time Zone | 2022-06-23 21:19:38.709 2022-06-23 13:16:54 Server time in UTC | 2022-06-23 21:19:38.709 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-23 21:19:38.709 Program path: C:\SierraChart\ | 2022-06-23 21:19:38.709 Data Files path: C:\SierraChart\Data\ | 2022-06-23 21:19:38.709 OS Version Number: 10.0 | 2022-06-23 21:19:38.709 Locale Setting: C | 2022-06-23 21:19:38.709 DLLs: UserContributedStudies_64.dll | 2022-06-23 21:19:38.709 Allowed protected custom studies: | 2022-06-23 21:19:38.709 Crash reporter started: true | 2022-06-23 21:19:38.709 File >> Disconnect selected. | 2022-06-23 21:19:57.681 SC Data - All Services | Waiting for socket receive thread to end | 2022-06-23 21:19:57.682 DTC Client socket (1) | CloseSocket call. | 2022-06-23 21:19:57.682 SC Data - All Services | Disconnected from the server. | 2022-06-23 21:19:57.682 SC Data - All Services | Disconnected. | 2022-06-23 21:19:57.682 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-06-23 21:19:57.682 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-06-23 21:19:57.895 DTC Client socket (1) | Closed. | 2022-06-23 21:19:57.895 SC Data - All Services | Connected to server complete. | 2022-06-23 21:20:03.207 Triggering next historical data download in queue. | 2022-06-23 21:20:03.207 Triggering next historical data download in queue. | 2022-06-23 21:20:03.207 Triggering next historical data download in queue. | 2022-06-23 21:20:03.207 Triggering next historical data download in queue. | 2022-06-23 21:20:03.207 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-23 21:20:03.207 No download requests in the queue to start downloads for. | 2022-06-23 21:20:03.207 No download requests in the queue to start downloads for. | 2022-06-23 21:20:03.207 No download requests in the queue to start downloads for. | 2022-06-23 21:20:03.207 No download requests in the queue to start downloads for. | 2022-06-23 21:20:03.207 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2022-06-23 21:20:03.208 Using symbol data fast lookup vector | 2022-06-23 21:20:03.208 SC Data - All Services | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-06-23 21:20:03.208 SC Data - All Services | Connecting to the server ds25.sierracharts.com. Port 443 | 2022-06-23 21:20:03.208 SC Data - All Services | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 1 | 2022-06-23 21:20:03.208 Added historical Intraday data request for AAPL-NQTV to the queue. | 2022-06-23 21:20:03.208 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2022-06-23 21:20:03.208 Triggering next historical data download in queue. | 2022-06-23 21:20:03.208 Delaying start of download for AAPL-NQTV. | 2022-06-23 21:20:03.208 DTC Client socket (1) | Creating socket. | 2022-06-23 21:20:03.208 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-23 21:20:03.208 DTC Client socket (1) | Connecting to IP: 38.65.8.115. | 2022-06-23 21:20:03.208 Mapping DIS-NQTV to DIS-NQTV. Service code: nasdaq_exchange.data | 2022-06-23 21:20:03.211 SC Data - All Services | Starting real-time market data updates for: DIS-NQTV (DIS-NQTV). ID: 2 Service code: nasdaq_exchange.data | 2022-06-23 21:20:03.211 SC Data - All Services | Requesting security definition data for: DIS-NQTV (DIS-NQTV). ID: 2 | 2022-06-23 21:20:03.211 Added historical Intraday data request for DIS-NQTV to the queue. | 2022-06-23 21:20:03.211 Intraday data recording state for symbol DIS-NQTV is set to download 'Pending'. | 2022-06-23 21:20:03.211 Triggering next historical data download in queue. | 2022-06-23 21:20:03.211 Mapping IBM-NQTV to IBM-NQTV. Service code: nasdaq_exchange.data | 2022-06-23 21:20:03.213 SC Data - All Services | Starting real-time market data updates for: IBM-NQTV (IBM-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2022-06-23 21:20:03.213 SC Data - All Services | Requesting security definition data for: IBM-NQTV (IBM-NQTV). ID: 3 | 2022-06-23 21:20:03.213 Added historical Intraday data request for IBM-NQTV to the queue. | 2022-06-23 21:20:03.213 Intraday data recording state for symbol IBM-NQTV is set to download 'Pending'. | 2022-06-23 21:20:03.213 Triggering next historical data download in queue. | 2022-06-23 21:20:03.213 SC Data - All Services | Network connection to server complete. | 2022-06-23 21:20:03.423 SC Data - All Services | Starting socket receive thread. | 2022-06-23 21:20:03.423 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: high | 2022-06-23 21:20:03.423 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-06-23 21:20:03.648 SC Data - All Services | Sending logon request message. | 2022-06-23 21:20:03.648 SC Data - All Services | Received logon response. | 2022-06-23 21:20:04.513 SC Data - All Services | Server Name: SC Realtime Server. | 2022-06-23 21:20:04.513 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-06-23 21:20:04.513 SC Data - All Services | Successfully connected. | 2022-06-23 21:20:04.513 SC Data - All Services | Trading is not supported. | 2022-06-23 21:20:04.513 SC Data - All Services | Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV | 2022-06-23 21:20:04.513 SC Data - All Services | Restarting real-time data updates for symbol: DIS-NQTV -> DIS-NQTV | 2022-06-23 21:20:04.513 SC Data - All Services | Restarting real-time data updates for symbol: IBM-NQTV -> IBM-NQTV | 2022-06-23 21:20:04.513 SC Data - All Services | Received security definition for symbol AAPL-NQTV | 2022-06-23 21:20:04.835 SC Data - All Services | Received security definition for symbol DIS-NQTV | 2022-06-23 21:20:04.835 SC Data - All Services | Received security definition for symbol IBM-NQTV | 2022-06-23 21:20:04.835 HD Request # 6 | Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-23 21:20:09.605 HD Request # 6 | Download start date-time: 2022-06-23 21:19:40.000000. File last date-time: 2022-06-23 21:19:40.407000 | 2022-06-23 21:20:09.605 HD Request # 6 | Using server: ds25.sierracharts.com port 10149 | 2022-06-23 21:20:09.606 Socket (2) | Creating socket. | 2022-06-23 21:20:09.606 Socket (2) | New receive buffer size: 5242880 | 2022-06-23 21:20:09.606 Socket (2) | Connecting to IP: 38.65.8.115. | 2022-06-23 21:20:09.606 HD Request # 6 | Setting DTC encoding to Binary VLS | 2022-06-23 21:20:10.042 HD Request # 6 | Sending historical data logon request message. | 2022-06-23 21:20:10.042 HD Request # 6 | Requesting Intraday data. Start date-time: 2022-06-23 21:19:40. Record interval: 0. Symbol: AAPL-NQTV | 2022-06-23 21:20:10.690 HD Request # 6 | Decompressing data. | 2022-06-23 21:20:10.916 HD Request # 6 | Receiving Intraday data for AAPL-NQTV starting at 2022-06-23 21:19:40.407000 | 2022-06-23 21:20:10.917 Socket (2) | CloseSocket call. | 2022-06-23 21:20:10.918 Historical data download thread signaled to stop. | 2022-06-23 21:20:10.918 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 21:20:10.918 HD Request # 6 | Timestamp of first Intraday data file record written: 2022-06-23 21:19:59.932000. | 2022-06-23 21:20:10.918 HD Request # 6 | Received 3 Intraday data records from 2022-06-23 21:19:40.407000 to 2022-06-23 21:20:06.956000 (26.5 seconds) and wrote 2 records for AAPL-NQTV | 2022-06-23 21:20:10.918 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2022-06-23 13:20:06.956000 | 2022-06-23 21:20:10.925 HD Request # 6 | Completion time: 1s. | 2022-06-23 21:20:10.925 HD Request # 6 | Intraday data download complete for AAPL-NQTV. Unique request ID: 6 | 2022-06-23 21:20:10.925 Removing historical data download ID 6. | 2022-06-23 21:20:10.925 Real-time Intraday chart data file updates started for AAPL-NQTV | 2022-06-23 21:20:10.925 Intraday chart data file opened for AAPL-NQTV | 2022-06-23 21:20:10.925 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2022-06-23 21:20:10.925 Triggering next historical data download in queue. | 2022-06-23 21:20:10.925 HD Request # 7 | Downloading Intraday chart data for DIS-NQTV to the file DIS-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-23 21:20:10.926 HD Request # 7 | Download start date-time: 2022-06-23 21:18:54.000000. File last date-time: 2022-06-23 21:18:54.894001 | 2022-06-23 21:20:10.926 HD Request # 7 | Using server: ds25.sierracharts.com port 10150 | 2022-06-23 21:20:10.927 Socket (3) | Creating socket. | 2022-06-23 21:20:10.927 Socket (3) | New receive buffer size: 5242880 | 2022-06-23 21:20:10.927 Socket (3) | Connecting to IP: 38.65.8.115. | 2022-06-23 21:20:10.927 Socket (2) | Socket gracefully closed by remote side. | 2022-06-23 21:20:11.131 Socket (2) | Closed. | 2022-06-23 21:20:11.132 HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-06-23 21:20:11.357 HD Request # 7 | Sending historical data logon request message. | 2022-06-23 21:20:11.358 HD Request # 7 | Requesting Intraday data. Start date-time: 2022-06-23 21:18:54. Record interval: 0. Symbol: DIS-NQTV | 2022-06-23 21:20:11.573 HD Request # 7 | Decompressing data. | 2022-06-23 21:20:11.788 HD Request # 7 | Receiving Intraday data for DIS-NQTV starting at 2022-06-23 21:18:54.894000 | 2022-06-23 21:20:11.789 Socket (3) | CloseSocket call. | 2022-06-23 21:20:11.790 Historical data download thread signaled to stop. | 2022-06-23 21:20:11.790 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-23 21:20:11.790 HD Request # 7 | Timestamp of first Intraday data file record written: 2022-06-23 21:20:08.582000. | 2022-06-23 21:20:11.790 HD Request # 7 | Received 3 Intraday data records from 2022-06-23 21:18:54.894000 to 2022-06-23 21:20:08.582000 (73.7 seconds) and wrote 1 record for DIS-NQTV | 2022-06-23 21:20:11.790 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-06-23 13:20:08.582000 | 2022-06-23 21:20:11.797 HD Request # 7 | Completion time: 1s. | 2022-06-23 21:20:11.797 HD Request # 7 | Intraday data download complete for DIS-NQTV. Unique request ID: 7 | 2022-06-23 21:20:11.797 Removing historical data download ID 7. | 2022-06-23 21:20:11.797 Real-time Intraday chart data file updates started for DIS-NQTV | 2022-06-23 21:20:11.797 Intraday chart data file opened for DIS-NQTV | 2022-06-23 21:20:11.797 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-06-23 21:20:11.797 Triggering next historical data download in queue. | 2022-06-23 21:20:11.797 HD Request # 8 | Downloading Intraday chart data for IBM-NQTV to the file IBM-NQTV.scid. Service: nasdaq_exchange.data | 2022-06-23 21:20:11.797 HD Request # 8 | Download start date-time: 2022-06-23 21:14:15.000000. File last date-time: 2022-06-23 21:14:15.189000 | 2022-06-23 21:20:11.797 HD Request # 8 | Using server: ds25.sierracharts.com port 10149 | 2022-06-23 21:20:11.797 Socket (2) | Creating socket. | 2022-06-23 21:20:11.798 Socket (2) | New receive buffer size: 5242880 | 2022-06-23 21:20:11.798 Socket (2) | Connecting to IP: 38.65.8.115. | 2022-06-23 21:20:11.798 Socket (3) | Socket gracefully closed by remote side. | 2022-06-23 21:20:12.003 Socket (3) | Closed. | 2022-06-23 21:20:12.004 HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-06-23 21:20:12.230 HD Request # 8 | Sending historical data logon request message. | 2022-06-23 21:20:12.230 HD Request # 8 | Requesting Intraday data. Start date-time: 2022-06-23 21:14:15. Record interval: 0. Symbol: IBM-NQTV | 2022-06-23 21:20:12.446 HD Request # 8 | Decompressing data. | 2022-06-23 21:20:12.664 HD Request # 8 | Receiving Intraday data for IBM-NQTV starting at 2022-06-23 21:14:15.189000 | 2022-06-23 21:20:12.665 Socket (2) | CloseSocket call. | 2022-06-23 21:20:12.665 Historical data download thread signaled to stop. | 2022-06-23 21:20:12.665 HD Request # 8 | Received 1 Intraday data record from 2022-06-23 21:14:15.189000 to 2022-06-23 21:14:15.189000 (0.0 seconds) and wrote 0 records for IBM-NQTV | 2022-06-23 21:20:12.665 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-23 21:20:12.665 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-06-23 13:14:15.189000 | 2022-06-23 21:20:12.665 HD Request # 8 | Completion time: 1s. | 2022-06-23 21:20:12.665 HD Request # 8 | Intraday data download complete for IBM-NQTV. Unique request ID: 8 | 2022-06-23 21:20:12.665 Removing historical data download ID 8. | 2022-06-23 21:20:12.665 Real-time Intraday chart data file updates started for IBM-NQTV | 2022-06-23 21:20:12.665 Intraday chart data file opened for IBM-NQTV | 2022-06-23 21:20:12.665 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-06-23 21:20:12.665 Triggering next historical data download in queue. | 2022-06-23 21:20:12.666 No download requests in the queue to start downloads for. | 2022-06-23 21:20:12.666 Socket (2) | Socket gracefully closed by remote side. | 2022-06-23 21:20:12.878 Socket (2) | Closed. | 2022-06-23 21:20:12.879 Opened cached Intraday file: C:\SierraChart\Data\AAPL-NQTV.scid. Thread ID: 34252 | 2022-06-23 21:20:16.122 Saved Chartbook: ExampleChartbook.cht. Time: 0.0010 seconds. | 2022-06-23 21:20:49.033 Hi, the logs are copied as above. |
| [2022-06-23 14:23:44] |
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Enable this setting: Chart Session Times: Use Evening Session (optional) (Chart >> Chart Settings >> Session Times) And set the time zone in the chart to New York: Time Zone Setting: Using Different Time Zone in Individual Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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