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Direct MessagesDate/Time: Sat, 20 Apr 2024 06:36:06 +0000
[Locked] - Denali feed just disconnected, and could not connect for several minutes, what happend?
View Count: 714
| [2022-06-15 18:18:19] |
| YSS - Posts: 105 |
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Now it is up again but just after the FED release what happened here? how can this be prevented? CloseSocket Call 18.15.13 Shutdown Started. Waiting for gracefull close 18.15 then it tried to connect to 216.1.90.10 but it couldn't thanks |
| [2022-06-15 18:31:58] |
| user_xyz - Posts: 369 |
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and there is a huge delay in data... what's going on?
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| [2022-06-15 18:34:28] |
| YSS - Posts: 105 |
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Where can we see the status of the denlai feed? I can't find it anywhere? Not happy with this at all. |
| [2022-06-15 18:37:59] |
| user_xyz - Posts: 369 |
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Yeah this is a huge issue... I have about a 6 min delay right now. I have disconnected and restarted twice. Appears to be server side.
Date Time Of Last Edit: 2022-06-15 18:38:24
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| [2022-06-15 18:40:18] |
| YSS - Posts: 105 |
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Luckely I'm still experimenting with their feed but not happy with it. Back to DTN/IQFeed i assume. |
| [2022-06-15 18:54:39] |
| UserOne - Posts: 37 |
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had issues as well. it is working again.
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 15-06-_2022_20-53-10.png / V - Attached On 2022-06-15 18:54:14 UTC - Size: 7.24 KB - 100 views |
| [2022-06-15 20:17:20] |
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We are checking on this. This would be very unusual. May have been an Internet connectivity issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 20:31:22] |
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We have looked into this, and there were no performance issues or packet loss, on the Servers processing CME data today. We also maintain a connection to our servers using the Denali data feed from remote locations and we have no disconnection at all. One thing we are 100% certain of, is that this issue is related to Internet connectivity and that can be anywhere, going all the way from your computer, to the Sierra Chart servers. It is possible, but not established, that you may have been connected to one of our servers using a particular ISP and that ISP may have had a problem or perhaps the available bandwidth had gotten exceeded for an extended time. These are only possibilities. One thing we know with certainty is that if you got disconnected, and there was not the ability to connect for more than 40 seconds, then absolutely that would be an issue on your side and not the Sierra Chart side. We use a total of three different ISPs. Not all of them could be having a problem at the same time and we never lost the connection ourselves including monitoring from Europe. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 20:33:47] |
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Regarding post #6 we would like to see your log file or from one of the other users in this thread. Provide the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-15 20:44:24
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| [2022-06-16 12:17:20] |
| YSS - Posts: 105 |
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For the record I know 4 people who use the Denali feed. ALL 4 CONFIRMED TO ME THEY HAD DISCONNECTIONS AND ISSUES WITH THE DENALI FEED AROUND THAT TIME I am in Europe and these other 3 are in the USA. Thank you. |
| [2022-06-16 12:19:44] |
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We did not observe any disconnections ourselves. We 100% verified that by checking our log files. This is from two different locations both in Europe and the United States. No disconnections. And if there was not a reconnection within 20 seconds, not 40 seconds, but instead 20 seconds, then that would definitively be a problem elsewhere. Or on your side. And the information you have given here is completely useless to us without us getting the Message Log at the time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-16 12:21:45
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| [2022-06-16 13:06:11] |
| YSS - Posts: 105 |
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Ok, I will provide logs. If you are really saying that users that are reporting delays in datafeed yesterday after the disconnect and unable to reconnect is based on ISP issues, then I think this conversation ends here. |
| [2022-06-16 15:11:33] |
| rread - Posts: 10 |
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I saw this too, right after Fed release yesterday. Data feed disconnected, and wouldn't reconnect for a few minutes. I just sent my message log, though not sure if it goes back far enough at this point. I'm in NYC, ISP is Astound (RCN).
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| [2022-06-20 20:31:31] |
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This log you submitted is after the incident: Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-15 19:19:09.376 So it does not have any information that we would need. It is very important that we see a Message Log at the time of the incident. Otherwise, we are only making guesses. We have asked our infrastructure provider, information regarding bandwidth availability and usage at the time and we are still awaiting an answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-20 20:31:49
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| [2022-06-22 15:59:55] |
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We just finished a call with our infrastructure provider, regarding this incident, of last week 2022-06-15. They said on that day, there were a lot of peering problems generally on the Internet. CQG was affected. TT was affected. The broker AMP was affected. It was not just Sierra Chart. So certainly at the time of the Fed announcement there were peering issues and congestion. They described to us, bandwidth updates they are doing in one of the data centers that we use with them. And once again we use three different ISPs. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 16:00:33
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| [2022-06-22 17:10:04] |
| YSS - Posts: 105 |
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So why could you not detect these? And what are you going to do about it so you can detect it property in the future instead of mocking your user reports as impossible. Date Time Of Last Edit: 2022-06-22 17:10:28
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| [2022-06-22 18:20:36] |
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These are issues outside of all of our networks. They are on the general Internet. That is the point, that our infrastructure provider was making. The problem was not on our side. it was outside of our networks. There is nothing we can do about this. There is one Internet connection that is being upgraded to a higher bandwidth but that is just one out of three that exists. It is not likely to have made much/any difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 18:24:27
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