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Direct MessagesDate/Time: Fri, 03 May 2024 09:59:44 +0000
Post From: Denali feed just disconnected, and could not connect for several minutes, what happend?
| [2022-06-15 20:31:22] |
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We have looked into this, and there were no performance issues or packet loss, on the Servers processing CME data today. We also maintain a connection to our servers using the Denali data feed from remote locations and we have no disconnection at all. One thing we are 100% certain of, is that this issue is related to Internet connectivity and that can be anywhere, going all the way from your computer, to the Sierra Chart servers. It is possible, but not established, that you may have been connected to one of our servers using a particular ISP and that ISP may have had a problem or perhaps the available bandwidth had gotten exceeded for an extended time. These are only possibilities. One thing we know with certainty is that if you got disconnected, and there was not the ability to connect for more than 40 seconds, then absolutely that would be an issue on your side and not the Sierra Chart side. We use a total of three different ISPs. Not all of them could be having a problem at the same time and we never lost the connection ourselves including monitoring from Europe. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |