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Direct MessagesDate/Time: Wed, 24 Apr 2024 10:34:58 +0000
Can not enable trading Scale In/Out option
View Count: 640
| [2022-06-14 09:37:32] |
| User152129 - Posts: 22 |
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Hi there, I can not enable the trading Scale In/Out option from the "Attached trade window to chart" M - menu button. Any help would be appreciated. |
| [2022-06-14 14:36:45] |
| John - SC Support - Posts: 31059 |
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We need to understand exactly where the issue is. If you select the M on the Trade Window, do you then see the menu that comes up? On that menu you should see a sub-menu for Orders. Go to that sub-menu and select that item to open the sub-menu, then you should see the options for Scale In and Scale Out. Selecting either one will place or remove a checkmark next to it denoted that the item is enabled (checkmark) or not (no checkmark). Let us know where in the process you are having an issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 14:39:27] |
| User152129 - Posts: 22 |
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Yes, I am doing all of your explained steps but unfortunately, the system does not accept my checking action.
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| [2022-06-14 16:10:29] |
| John - SC Support - Posts: 31059 |
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There is no reason that this should occur. Please exit from Sierra Chart and restart and see if you continue to have the same problem.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 16:14:07] |
| User152129 - Posts: 22 |
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ı have already exited and restarted many times, but It did not fix the problem.
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| [2022-06-14 16:29:47] |
| John - SC Support - Posts: 31059 |
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Make sure you are not changing the "Trade Configuration" after you select "Scale In" or "Scale Out". The Trade Configuration adjusts those items as well, so if you selected Scale In/Out and then change the configuration to one that does not have them enabled, then the options would be unchecked again. But, please just do the following: - Select M >> Orders >> Scale In, which should NOT have a checkmark next to it when you go to that menu. - Then immediately select M >> Orders and verify that there is a checkmark next to the Scale In option. Let us know if this is not working. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 16:32:28] |
| User152129 - Posts: 22 |
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Yes, I did it exactly as you said; it is not working. Do you want to log on remotely into my system to see and check the problem?
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| [2022-06-14 17:05:11] |
| John - SC Support - Posts: 31059 |
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Yes, we need to see why this is not working. Let us know when would be a good time to call. And make sure that your correct phone number is entered at the following page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 17:07:56] |
| User152129 - Posts: 22 |
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You can call me any time.
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| [2022-06-14 17:35:42] |
| John - SC Support - Posts: 31059 |
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Customer had a custom study that was causing a conflict with the Support Scale In/Out, where the custom study must be setting the options to false. Customer will call the maker of the study and have them correct this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 18:11:17] |
| ray42 - Posts: 21 |
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Hi John, I'm the developer of this Indicator. Here are the settings we use for the indicator: sc.AllowMultipleEntriesInSameDirection = true;
sc.SupportReversals = true; sc.AllowOppositeEntryWithOpposingPositionOrOrders = true; sc.CancelAllOrdersOnEntriesAndReversals = false; sc.AllowEntryWithWorkingOrders = true; sc.CancelAllWorkingOrdersOnExit = true; sc.AllowOnlyOneTradePerBar = false; //This needs to be set to true when a trading study uses trading functions. sc.MaintainTradeStatisticsAndTradesData = true; sc.AutoLoop = true; sc.HideStudy = 1; I have shared a file with all of these settings commented and a file with the above setting - both did not work for the customer (User152129). Can you please let us know what settings are your referring to when you say Support Scale In/Out? Thank you! |
| [2022-06-14 18:46:27] |
| John - SC Support - Posts: 31059 |
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Do you set the the variable below and the one after it in your code anywhere? ACSIL Interface Members - Variables and Arrays: sc.SupportTradingScaleIn For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 18:53:31] |
| ray42 - Posts: 21 |
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No, I don't. I can direct message you the entire code. It's less than 100 lines. Date Time Of Last Edit: 2022-06-14 18:53:57
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| [2022-06-15 10:32:53] |
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Is the problem solved, when the study is removed or when Sierra Chart is run in Safe Mode?: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 10:59:41] |
| User152129 - Posts: 22 |
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Yes, the problem is solved whenever I remove the custom study.
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| [2022-06-15 12:06:51] |
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We need to see the entire source code for that custom study. It can be privately attached here. Or you can send it to support@sierrachart.com.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 12:13:07] |
| ray42 - Posts: 21 |
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Hi, I'm not able to see the private attachment link in your post. I have sent it to your support email just now. |
| [2022-06-15 21:00:03] |
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These lines of code need to be removed from the custom study: sc.SupportTradingScaleIn = 0;
sc.SupportTradingScaleOut = 0; Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-15 21:13:44] |
| ray42 - Posts: 21 |
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Can't believe I missed that! I kept looking at the code inside the loop thinking the network requests interfered with the execution somehow. John already suggested this and we overlooked it - Sorry about that! Thank you for the support! We have shared with the customer the updated DLL. |
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