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Direct MessagesDate/Time: Thu, 25 Apr 2024 01:46:48 +0000
Paid for package, no live data being streamed...
View Count: 288
| [2022-06-13 16:41:31] |
| Mr S Lukashov - Posts: 5 |
|
Hello, I'm currently using CME package with AMP and CQG to get live data for GBP futures. I just paid my monthly Package 5 fee and my Sierra chart is not updating with live prices, I get the following messages in the Message Log: 'Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-06-13 04:23:31.245 *' 'Unable to determine transition date based on volume from files: F.US.BP6M22.dly, F.US.BP6U22.dly | 2022-06-13 04:29:08.154' The F.US.BP6U22.dly symbol may not be the active contract month. | 2022-06-13 04:29:08.154' I'm not sure what this means as I paid for the package like I do every month but none of my charts are working as they should be. They normally update to live prices seconds after payment goes through but it's been like 10 minutes and still nothing... How can I solve this? |
| [2022-06-13 17:07:10] |
| John - SC Support - Posts: 31098 |
|
This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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