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Show Depth feature "grayed out" on Trade DOM

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[2014-05-02 12:09:01] #1 [Go To First Post]
jsoviero - Posts: 84
Hello Support, Please instruct me how to enable the price ladder on the Trade DOM to show market depth. The show depth button on the Trade drop down window is grayed out. Thank you in advance.

[2014-05-03 10:48:53] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is explained here: https://www.sierrachart.com/index.php?l=doc/doc_ChartTrading.html#CustomizeChartDOMColumns Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-02 03:07:45] #3 [Go To First Post]
User692964 - Posts: 17
Hello, I am also facing the issue. I am not able to see size (depth) in the DOM. I have tried all that have be written in the link below but no good. https://www.sierrachart.com/index.php?l=doc/doc_ChartTrading.html#CustomizeChartDOMColumns Thanks. http://www.sierrachart.com/image.php?l=141221917114.png

[2014-10-02 03:45:17] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What are the columns listed in DOM Column Order in Trade >> Customize Trade DOM Columns? The other question is whether you are connected to the data feed. You can tell because File >>Connect to Data Feed will be disabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-02 13:31:43] #5 [Go To First Post]
User692964 - Posts: 17
I have tried almost all types of columns including "Combined bid/Ask size centered" as suggested. I am connected to Rithmic live account. While connected I have the DTC Bridge Server window open and minimized. I have also tried using my live account instead of the Simulated account but still no good.

[2014-10-02 15:42:03] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Select Chart >> Open Market Depth Window. Do you see market depth displayed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-03 02:35:46

[2014-10-02 16:33:39] #7 [Go To First Post]
User692964 - Posts: 17
I see just the table with columns Bid Price, Bid Size, Ask Price and Ask Size but no data below it.

[2014-10-02 18:43:29] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem then. Provide a copy of the Message Log, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-02 18:53:56] #9 [Go To First Post]
User692964 - Posts: 17
Here is my Message log. Software version: 1190 \| 2014-10-02 06:23:04 Usage end date: 2014-11-01 \| 2014-10-02 06:23:04 Enabled for: Advanced Features. \| 2014-10-02 06:23:04 Enabled for: Advanced Features 2. \| 2014-10-02 06:23:04 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-02 06:23:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-10-02 06:23:04 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2014-10-02 06:23:04 Received 1 data feed usernames. \| 2014-10-02 06:23:04 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-02 06:23:04 Active service: Rithmic Trading \| 2014-10-02 06:23:04 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-02 06:23:04 2014-10-02 06:23:04 Local computer clock time \| 2014-10-02 06:23:04 2014-10-02 13:23:04 GMT time \| 2014-10-02 06:23:04 2014-10-02 06:23:04 Time zone adjusted time \| 2014-10-02 06:23:04 Time difference to server time: 3 seconds. \| 2014-10-02 06:23:04 Program path: C:\SierraChart\ \| 2014-10-02 06:23:04 Data Files path: C:\SierraChart\Data\ \| 2014-10-02 06:23:04 OS Version Number: 6.1 \| 2014-10-02 06:23:04 Checking for new symbol settings for rim \| 2014-10-02 06:23:04 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-02 06:23:04 HTTP connection to www.sierrachart.com:80 (976) \| Connected. \| 2014-10-02 06:23:04 Symbol settings are up-to-date for rim \| 2014-10-02 06:23:05 Rithmic Trading \| Port for executable: 49214 \| 2014-10-02 06:23:09 Listening socket (776), port 49214 \| Closed. \| 2014-10-02 06:23:09 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2014-10-02 06:23:09 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49214 \| 2014-10-02 06:23:11 Socket (776) \| Connected. \| 2014-10-02 06:23:11 Rithmic Trading \| Connected to server. \| 2014-10-02 06:23:11 Rithmic Trading \| Sending logon request message. \| 2014-10-02 06:23:11 Rithmic Trading \| Starting the connection process to data and trading service. \| 2014-10-02 06:23:11 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2014-10-02 06:23:11 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2014-10-02 06:23:11 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2014-10-02 06:23:13 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:13 Rithmic Trading \| Server Alert: Trading System Connection Opened \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: PnL Connection Opened \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: Intraday History Connection Opened \| 2014-10-02 06:23:15 Rithmic Trading \| Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:15 HTTP connection to www.sierrachart.com:80 (976) \| Closed. No error. \| 2014-10-02 06:23:15 HTTP connection to www.sierrachart.com:80 (976) \| Shutdown and closed. \| 2014-10-02 06:23:15 Rithmic Trading \| Server Info - Server Name: SC DTC Bridge. \| 2014-10-02 06:23:16 Rithmic Trading \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-02 06:23:16 Rithmic Trading \| Successfully connected. IB='OptimusFutures'. \| 2014-10-02 06:23:16 Rithmic Trading \| Trading is supported. \| 2014-10-02 06:23:16 Rithmic Trading \| Order cancel and replace is supported. \| 2014-10-02 06:23:16 Rithmic Trading \| Requesting Trade Positions data. \| 2014-10-02 06:23:21 Date rule based rollover from ESU4-CME to next contract occurs at 2014-09-11. \| 2014-10-02 06:23:54 Date rule based rollover from ESZ4-CME to next contract occurs at 2014-12-11. \| 2014-10-02 06:23:54 Checking Intraday data file for symbol ESU4-CME for the date range from 2014-06-12 to 2014-09-11. \| 2014-10-02 06:23:54 Checking Intraday data file for symbol ESZ4-CME for the date range from 2014-09-11 to 0. \| 2014-10-02 06:23:54 Symbols used for ESZ4-CME continuous contract chart: \| 2014-10-02 06:23:54 ESU4-CME \| 2014-10-02 06:23:54 ESZ4-CME \| 2014-10-02 06:23:54 Date rule based rollover from NQU4-CME to next contract occurs at 2014-09-11. \| 2014-10-02 06:23:54 Date rule based rollover from NQZ4-CME to next contract occurs at 2014-12-11. \| 2014-10-02 06:23:54 Checking Intraday data file for symbol NQU4-CME for the date range from 2014-06-12 to 2014-09-11. \| 2014-10-02 06:23:55 Checking Intraday data file for symbol NQZ4-CME for the date range from 2014-09-11 to 0. \| 2014-10-02 06:23:55 Symbols used for NQZ4-CME continuous contract chart: \| 2014-10-02 06:23:55 NQU4-CME \| 2014-10-02 06:23:55 NQZ4-CME \| 2014-10-02 06:23:55 Mapping ESZ4-CME to ESZ4. Service code: cme \| 2014-10-02 06:23:55 SC Exchange Data \| Starting real-time market data updates for: ESZ4. ID: 1 \| 2014-10-02 06:23:55 Using username 0 \| 2014-10-02 06:23:55 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-10-02 06:23:55 Intraday data recording state for symbol ESZ4-CME is set to pending. \| 2014-10-02 06:23:55 HD Request # 2 \| Downloading Intraday chart data for ESZ4-CME to the file ESZ4-CME.scid. Service: cme \| 2014-10-02 06:23:55 HD Request # 2 \| Download start Date-Time: 2014-10-01 21:04:59.0 \| 2014-10-02 06:23:55 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-10-02 06:23:55 SC Market Stats \| Starting real-time market data updates for: TICK-NYSE. ID: 2 \| 2014-10-02 06:23:55 SC Market Stats \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2014-10-02 06:23:55 Intraday data recording state for symbol TICK-NYSE is set to pending. \| 2014-10-02 06:23:55 SC Market Stats \| Starting real-time market data updates for: ADR-NYSE. ID: 3 \| 2014-10-02 06:23:55 Intraday data recording state for symbol ADR-NYSE is set to pending. \| 2014-10-02 06:23:55 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-02 06:23:55 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-02 06:23:55 Mapping NQZ4-CME to NQZ4. Service code: cme \| 2014-10-02 06:23:55 SC Exchange Data \| Starting real-time market data updates for: NQZ4. ID: 4 \| 2014-10-02 06:23:55 Intraday data recording state for symbol NQZ4-CME is set to pending. \| 2014-10-02 06:23:55 Socket (2452) \| Connected. \| 2014-10-02 06:23:55 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-02 06:23:55 Socket (1648) \| Connected. \| 2014-10-02 06:23:55 SC Exchange Data \| Connected to server. \| 2014-10-02 06:23:55 SC Exchange Data \| Sending logon request message. \| 2014-10-02 06:23:55 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-02 06:23:55 Socket (2384) \| Connected. \| 2014-10-02 06:23:55 SC Market Stats \| Connected to server. \| 2014-10-02 06:23:55 SC Market Stats \| Sending logon request message. \| 2014-10-02 06:23:55 Requesting market depth updates for: ESZ4-CME if supported. \| 2014-10-02 06:23:56 Requesting market depth updates for: NQZ4-CME if supported. \| 2014-10-02 06:23:56 SC Market Stats \| Server Info - Server Name: . \| 2014-10-02 06:23:56 SC Market Stats \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-02 06:23:56 SC Market Stats \| Successfully connected. \| 2014-10-02 06:23:56 SC Market Stats \| Restarting real-time data updates for symbol: ADR-NYSE \| 2014-10-02 06:23:56 SC Market Stats \| Restarting real-time data updates for symbol: TICK-NYSE \| 2014-10-02 06:23:56 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-01 21:04:59. Record interval: 1. Symbol: ESZ4 \| 2014-10-02 06:23:56 HD Request # 2 \| Decompressing data. \| 2014-10-02 06:23:56 HD Request # 2 \| Receiving Intraday data for ESZ4-CME starting at 2014-10-01 21:04:59 \| 2014-10-02 06:23:56 SC Exchange Data \| Server Info - Server Name: . \| 2014-10-02 06:23:56 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-02 06:23:56 SC Exchange Data \| Successfully connected. \| 2014-10-02 06:23:56 SC Exchange Data \| Restarting real-time data updates for symbol: ESZ4-CME -> ESZ4 \| 2014-10-02 06:23:56 SC Exchange Data \| Restarting real-time data updates for symbol: NQZ4-CME -> NQZ4 \| 2014-10-02 06:23:56 HD Request # 2 \| Timestamp of first Intraday data file record written: 2014-10-01 21:04:59 \| 2014-10-02 06:23:56 Market Depth data has been rejected for symbol: ESZ4-CME. Not authorized for market depth. \| 2014-10-02 06:23:56 Market Depth data has been rejected for symbol: NQZ4-CME. Not authorized for market depth. \| 2014-10-02 06:23:56 Date Time Of Last Edit: 2014-10-03 02:35:05

[2014-10-03 02:38:52] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the problem: Market Depth data has been rejected for symbol: ESZ4-CME. Not authorized for market depth. \| 2014-10-02 06:23:56 Market Depth data has been rejected for symbol: NQZ4-CME. Not authorized for market depth. \| 2014-10-02 06:23:56 The CME exchange for you activated does not include market depth. You can deactivate the CME Exchange without depth and activate the one with depth: https://www.sierrachart.com/usercp.php?page=SC_RealTime_DataFeed_SetExchanges We will make an improvement in Sierra Chart in the next release so at least you will see the best bid and ask if you are using an exchange without depth. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-03 04:50:27] #11 [Go To First Post]
User692964 - Posts: 17
I had subscribed for SC RealTime Data feed but later realized that I dont need it as Rithmic provides me Realtime data and the history data is provided by the other SC history datafeed. So I have deactivated the SC RealTime Data yesterday itself after using it for just 2 hours. Rithmic should provide the market depth correct ? Why does SC RealTime data still block the market depth from Rithmic also even after deactivating it ?

[2014-10-03 05:28:58] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you want to use the Rithmic data feed, you need to disable Global Settings >> Data/Trade Service Settings >>Allow Support for Sierra Chart Data Feeds. After this reconnect to the data feed with the commands on the File menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-10-03 07:13:55] #13 [Go To First Post]
User692964 - Posts: 17
Ok but if I do that will I be able to use the SC historical data feed that comes with the package? Not the SC RealTime Data. Or is it that everytime I need historical data I need to enable that feature ?

[2014-10-03 08:39:24] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As long as you are on the current version of Sierra Chart, you should get the Sierra Chart Historical Data that you have paid for with the data feed and it will not be delayed even if you have unchecked Allow Support for Sierra Chart Data Feeds. We have checked and this should work. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-03 18:32:26

[2014-10-03 16:45:30] #15 [Go To First Post]
User692964 - Posts: 17
Hey it worked for me. Thanks for the support and patience.

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