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How to Post a Message for Support

Post From: Show Depth feature "grayed out" on Trade DOM

[2014-10-02 18:53:56] Link To Thread - Link To Post [Go To First Post]
User692964 - Posts: 17
Here is my Message log. Software version: 1190 \| 2014-10-02 06:23:04 Usage end date: 2014-11-01 \| 2014-10-02 06:23:04 Enabled for: Advanced Features. \| 2014-10-02 06:23:04 Enabled for: Advanced Features 2. \| 2014-10-02 06:23:04 Enabled for: Sierra Chart Historical Data Service. \| 2014-10-02 06:23:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2014-10-02 06:23:04 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2014-10-02 06:23:04 Received 1 data feed usernames. \| 2014-10-02 06:23:04 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-10-02 06:23:04 Active service: Rithmic Trading \| 2014-10-02 06:23:04 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-10-02 06:23:04 2014-10-02 06:23:04 Local computer clock time \| 2014-10-02 06:23:04 2014-10-02 13:23:04 GMT time \| 2014-10-02 06:23:04 2014-10-02 06:23:04 Time zone adjusted time \| 2014-10-02 06:23:04 Time difference to server time: 3 seconds. \| 2014-10-02 06:23:04 Program path: C:\SierraChart\ \| 2014-10-02 06:23:04 Data Files path: C:\SierraChart\Data\ \| 2014-10-02 06:23:04 OS Version Number: 6.1 \| 2014-10-02 06:23:04 Checking for new symbol settings for rim \| 2014-10-02 06:23:04 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 188.40.121.148 \| 2014-10-02 06:23:04 HTTP connection to www.sierrachart.com:80 (976) \| Connected. \| 2014-10-02 06:23:04 Symbol settings are up-to-date for rim \| 2014-10-02 06:23:05 Rithmic Trading \| Port for executable: 49214 \| 2014-10-02 06:23:09 Listening socket (776), port 49214 \| Closed. \| 2014-10-02 06:23:09 Rithmic Trading \| Starting server: C:\SierraChart\Rim\DTCBridge.exe \| 2014-10-02 06:23:09 Rithmic Trading \| Connecting to the server 127.0.0.1. Port 49214 \| 2014-10-02 06:23:11 Socket (776) \| Connected. \| 2014-10-02 06:23:11 Rithmic Trading \| Connected to server. \| 2014-10-02 06:23:11 Rithmic Trading \| Sending logon request message. \| 2014-10-02 06:23:11 Rithmic Trading \| Starting the connection process to data and trading service. \| 2014-10-02 06:23:11 Rithmic Trading \| Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log \| 2014-10-02 06:23:11 Rithmic Trading \| Connecting to Rithmic 01 US server. \| 2014-10-02 06:23:11 Rithmic Trading \| Server Alert: Market Data Connection Opened \| 2014-10-02 06:23:13 Rithmic Trading \| Server Alert: Market Data Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:13 Rithmic Trading \| Server Alert: Trading System Connection Opened \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: Trading System Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: PnL Connection Opened \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: PnL Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:14 Rithmic Trading \| Server Alert: Intraday History Connection Opened \| 2014-10-02 06:23:15 Rithmic Trading \| Server Alert: Intraday History Connection Login Complete. Result text: "ok" \| 2014-10-02 06:23:15 HTTP connection to www.sierrachart.com:80 (976) \| Closed. No error. \| 2014-10-02 06:23:15 HTTP connection to www.sierrachart.com:80 (976) \| Shutdown and closed. \| 2014-10-02 06:23:15 Rithmic Trading \| Server Info - Server Name: SC DTC Bridge. \| 2014-10-02 06:23:16 Rithmic Trading \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-02 06:23:16 Rithmic Trading \| Successfully connected. IB='OptimusFutures'. \| 2014-10-02 06:23:16 Rithmic Trading \| Trading is supported. \| 2014-10-02 06:23:16 Rithmic Trading \| Order cancel and replace is supported. \| 2014-10-02 06:23:16 Rithmic Trading \| Requesting Trade Positions data. \| 2014-10-02 06:23:21 Date rule based rollover from ESU4-CME to next contract occurs at 2014-09-11. \| 2014-10-02 06:23:54 Date rule based rollover from ESZ4-CME to next contract occurs at 2014-12-11. \| 2014-10-02 06:23:54 Checking Intraday data file for symbol ESU4-CME for the date range from 2014-06-12 to 2014-09-11. \| 2014-10-02 06:23:54 Checking Intraday data file for symbol ESZ4-CME for the date range from 2014-09-11 to 0. \| 2014-10-02 06:23:54 Symbols used for ESZ4-CME continuous contract chart: \| 2014-10-02 06:23:54 ESU4-CME \| 2014-10-02 06:23:54 ESZ4-CME \| 2014-10-02 06:23:54 Date rule based rollover from NQU4-CME to next contract occurs at 2014-09-11. \| 2014-10-02 06:23:54 Date rule based rollover from NQZ4-CME to next contract occurs at 2014-12-11. \| 2014-10-02 06:23:54 Checking Intraday data file for symbol NQU4-CME for the date range from 2014-06-12 to 2014-09-11. \| 2014-10-02 06:23:55 Checking Intraday data file for symbol NQZ4-CME for the date range from 2014-09-11 to 0. \| 2014-10-02 06:23:55 Symbols used for NQZ4-CME continuous contract chart: \| 2014-10-02 06:23:55 NQU4-CME \| 2014-10-02 06:23:55 NQZ4-CME \| 2014-10-02 06:23:55 Mapping ESZ4-CME to ESZ4. Service code: cme \| 2014-10-02 06:23:55 SC Exchange Data \| Starting real-time market data updates for: ESZ4. ID: 1 \| 2014-10-02 06:23:55 Using username 0 \| 2014-10-02 06:23:55 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2014-10-02 06:23:55 Intraday data recording state for symbol ESZ4-CME is set to pending. \| 2014-10-02 06:23:55 HD Request # 2 \| Downloading Intraday chart data for ESZ4-CME to the file ESZ4-CME.scid. Service: cme \| 2014-10-02 06:23:55 HD Request # 2 \| Download start Date-Time: 2014-10-01 21:04:59.0 \| 2014-10-02 06:23:55 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2014-10-02 06:23:55 SC Market Stats \| Starting real-time market data updates for: TICK-NYSE. ID: 2 \| 2014-10-02 06:23:55 SC Market Stats \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2014-10-02 06:23:55 Intraday data recording state for symbol TICK-NYSE is set to pending. \| 2014-10-02 06:23:55 SC Market Stats \| Starting real-time market data updates for: ADR-NYSE. ID: 3 \| 2014-10-02 06:23:55 Intraday data recording state for symbol ADR-NYSE is set to pending. \| 2014-10-02 06:23:55 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-02 06:23:55 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2014-10-02 06:23:55 Mapping NQZ4-CME to NQZ4. Service code: cme \| 2014-10-02 06:23:55 SC Exchange Data \| Starting real-time market data updates for: NQZ4. ID: 4 \| 2014-10-02 06:23:55 Intraday data recording state for symbol NQZ4-CME is set to pending. \| 2014-10-02 06:23:55 Socket (2452) \| Connected. \| 2014-10-02 06:23:55 HD Request # 2 \| Sending historical data logon request message. \| 2014-10-02 06:23:55 Socket (1648) \| Connected. \| 2014-10-02 06:23:55 SC Exchange Data \| Connected to server. \| 2014-10-02 06:23:55 SC Exchange Data \| Sending logon request message. \| 2014-10-02 06:23:55 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-10-02 06:23:55 Socket (2384) \| Connected. \| 2014-10-02 06:23:55 SC Market Stats \| Connected to server. \| 2014-10-02 06:23:55 SC Market Stats \| Sending logon request message. \| 2014-10-02 06:23:55 Requesting market depth updates for: ESZ4-CME if supported. \| 2014-10-02 06:23:56 Requesting market depth updates for: NQZ4-CME if supported. \| 2014-10-02 06:23:56 SC Market Stats \| Server Info - Server Name: . \| 2014-10-02 06:23:56 SC Market Stats \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-02 06:23:56 SC Market Stats \| Successfully connected. \| 2014-10-02 06:23:56 SC Market Stats \| Restarting real-time data updates for symbol: ADR-NYSE \| 2014-10-02 06:23:56 SC Market Stats \| Restarting real-time data updates for symbol: TICK-NYSE \| 2014-10-02 06:23:56 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2014-10-01 21:04:59. Record interval: 1. Symbol: ESZ4 \| 2014-10-02 06:23:56 HD Request # 2 \| Decompressing data. \| 2014-10-02 06:23:56 HD Request # 2 \| Receiving Intraday data for ESZ4-CME starting at 2014-10-01 21:04:59 \| 2014-10-02 06:23:56 SC Exchange Data \| Server Info - Server Name: . \| 2014-10-02 06:23:56 SC Exchange Data \| Server protocol version: 4. Client protocol version: 4. There is a protocol match. \| 2014-10-02 06:23:56 SC Exchange Data \| Successfully connected. \| 2014-10-02 06:23:56 SC Exchange Data \| Restarting real-time data updates for symbol: ESZ4-CME -> ESZ4 \| 2014-10-02 06:23:56 SC Exchange Data \| Restarting real-time data updates for symbol: NQZ4-CME -> NQZ4 \| 2014-10-02 06:23:56 HD Request # 2 \| Timestamp of first Intraday data file record written: 2014-10-01 21:04:59 \| 2014-10-02 06:23:56 Market Depth data has been rejected for symbol: ESZ4-CME. Not authorized for market depth. \| 2014-10-02 06:23:56 Market Depth data has been rejected for symbol: NQZ4-CME. Not authorized for market depth. \| 2014-10-02 06:23:56 Date Time Of Last Edit: 2014-10-03 02:35:05