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Date/Time: Wed, 29 Jun 2022 00:54:06 +0000



Transact user

View Count: 73

[2022-05-25 16:40:16]
User193931 - Posts: 3
I currently have service package 3 and the Transact feed is no longer providing me with any advanced indicators as you have disabled these. I prepaid service package 3 on a 3 month discount. I need to upgrade this to service package 10 which includes Denali feed. Also, I will have to pay the exchange fees of I believe $3.50 in order to get the feed for charting only if I choose to stay with Transact using their trading service. My current package is funded to July 3rd. In trying to pay the extra, maintaining the 3 month discount rate I get a message that I don't have the funding as the option wants to extend my service to October. I am not sure how this new package is going to turn out and I don't want to extend the service until I am satisfied with the Denali feed as well as the package indicators being restored. How do I go about doing this? Also, I believe I will have to remove my affiliation with Transact to get this feed. Furthermore; I am not happy with the way you people cut the indicators without notice as you had advised me earlier that the service would be available for several months yet. Help me get a decent rate and try this new feed please! Thank you.
[2022-05-25 17:36:43]
John - SC Support - Posts: 17012
First, we see that you are on Package 10 now, so you have that done.

To get setup with the Denali Exchange Data Feed you need to follow the Setup Instructions. For the CME Group, follow these instructions:
Denali Exchange Data Feed: *Setup Instructions: CME Exchanges*

If you want data for EUREX, CFE, or NASDAQ TotalView, then follow these instructions:
Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 19:31:00]
User193931 - Posts: 3
I thought that I could go ahead and use the Denali with real time quotes in simulated mode and still continue to use Transact, however, in reading the instructions, I would need to either transfer to an affiliate or go through Easy solution which also requires a small funding. I have re-established my standard service package to 3 and I am unhappy about you people disconnecting my advanced custom studies under the old version with data feed from Transact. I would not have prepaid for 3 months had I been made aware that these advance features would be discontinued as of May 16th. In looking at your refund policy, it seems that I will not benefit from a refund as a result of all fees associated and a full refund is not possible. Therefore; I will continue to use the limited features of version 2353 until my time runs out on July 18th. I would have been very happy if you people could have at least been up front about discontinuing the advance features. In conclusion, I was happy with Sierra charts and Transact. However, Sierra is forcing me make a decision and that I am not happy about that. Is there any way you can restore my advance features for version 2353?
[2022-05-25 21:46:14]
John - SC Support - Posts: 17012
What Advanced Features are you referring to?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 22:26:12]
User193931 - Posts: 3
I am using Polaris Trading Group Custom Studies. It appears the custom studies no longer support the older version 2353. The error I get requires recompiling for the older version. My apologies, I thought that you had disabled this, however, it was Polaris trading Group upgrading their package for your newer versions. Something I need to sort out on my own. Thank you.

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