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Date/Time: Fri, 29 Mar 2024 13:26:05 +0000



Post From: Transact user

[2022-05-25 19:31:00]
User193931 - Posts: 3
I thought that I could go ahead and use the Denali with real time quotes in simulated mode and still continue to use Transact, however, in reading the instructions, I would need to either transfer to an affiliate or go through Easy solution which also requires a small funding. I have re-established my standard service package to 3 and I am unhappy about you people disconnecting my advanced custom studies under the old version with data feed from Transact. I would not have prepaid for 3 months had I been made aware that these advance features would be discontinued as of May 16th. In looking at your refund policy, it seems that I will not benefit from a refund as a result of all fees associated and a full refund is not possible. Therefore; I will continue to use the limited features of version 2353 until my time runs out on July 18th. I would have been very happy if you people could have at least been up front about discontinuing the advance features. In conclusion, I was happy with Sierra charts and Transact. However, Sierra is forcing me make a decision and that I am not happy about that. Is there any way you can restore my advance features for version 2353?