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Date/Time: Thu, 25 Apr 2024 21:46:45 +0000

How to Post a Message for Support

Datos

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[2022-05-24 16:48:59] #1 [Go To First Post]
Jose Baptista - Posts: 12
buenas tardes, quiero pagar los datos con el saldo de mi cuenta, me da un mensaje que se renovara automatico el 22/07/22 y me dice que tengo que realizar un pago en este momento... si pueden coloborar en este tema. no me aparece la grafica actual, si pueden colaborar en la activacion Gracias

[2022-05-24 18:06:39] #2 [Go To First Post]
John - SC Support - Posts: 31129
From Google Translate: good afternoon, I want to pay the data with the balance of my account, it gives me a message that it will be renewed automatically on 07/22/22 and it tells me that I have to make a payment right now... if you can collaborate on this issue. The current graph does not appear to me, if you can collaborate in the activation The next payment you will need to make will be on or before July 22, 2022. You do not need to make any payments right now, and you should not have received any notification of the need for a payment. But, we do want to point out that you will need to change to Package 11 before June 23, 2022 in order to continue to connect to CQG. You are evaluating Package 12 until that time, so you do not need to make the change until then. But when you change your package, your End Date will shift inwards, so your renewal date will be a bit sooner than July 22, 2022. Just something to be aware of and keep in mind. You should not be having any issue with the data, as you are setup to get data from CQG. Are you not getting the real-time data from CQG? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-24 18:25:06] #3 [Go To First Post]
Jose Baptista - Posts: 12
SI, YA TENGO DATOS, LA PREGUNTA ES SI EL 22 DE JUNIO TENGO QUE PAGAR PARA CAMBIAR DE PAQUETE ?O PUEDO UTILIZAR EL SALDO QUE TENGO PAGO PARA RENOVAR EL PAQUETE ?

[2022-05-24 20:38:37] #4 [Go To First Post]
John - SC Support - Posts: 31129
From Google Translate: I ALREADY HAVE DATA, THE QUESTION IS IF ON JUNE 22 I HAVE TO PAY TO CHANGE THE PACKAGE? OR CAN I USE THE BALANCE I HAVE PAID TO RENEW THE PACKAGE? The funds you have already paid will be used when you change your package, you will not need to pay anything extra. What happens is that the end date of your usage time will shift in, since you will be changing to a higher priced package (you will have less overall time for what you have already paid for). For example, if you have 50 days of Usage Time available right now and if you changed your package today, you may only have 45 days available (we did not do the full math, this is just an example) after the change since the new package is more expensive. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-22 08:42:56] #5 [Go To First Post]
Jose Baptista - Posts: 12
HOLA BUEN DIA, QUIERO CAMBIAR MI PAQUETE DE DATOS. ESTOY CONFUNDIDO. ME DA UN MENSAJE QUE SE RENOVARA AUTOMATICO EL DIA 22/07/22 EL PAQUETE 5 ME GUSTARIA SABER SI TENGO QUE CANCELAR PARA CAMBIAR DE PAQUETE, O SOLO ME CAMBIO DE PAQUETE MUCHAS GRACIAS-

[2022-06-22 08:59:37] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. You can stay on your Service Package 5 for the time being. For complete details, refer to: Service Package Changes \| Discontinued External Services \| Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-22 09:00:16

[2022-07-25 10:55:49] #7 [Go To First Post]
Jose Baptista - Posts: 12
BUEN DIA, EN EL CORREO ANTERIOR ME COMUNICARON QUE TENIA EL PAQUETE DE SERVICIO 12 SIN COSTE POR 60 DIAS. LO CUAL EN LA PLATAFORMA ME INDICA QUE TENGO 26 DIAS PARA QUE SE CUMPLA ESA FECHA. SI PUEDEN COLABORAR EN ESTE TEMA SE LOS AGRADEZCO. JOSE BAPTISTA

[2022-07-25 11:39:51] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have activated your Sierra Chart account for the time being and we will provide an explanation for this. Basically, although you have Service Package 12 available for 60 days, you still must have a paid service package at one of the lower levels to have access to the Service Package 12 features. Otherwise, your account will be considered expired, regardless. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-25 11:40:47

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