Support Board

Date/Time: Sun, 05 May 2024 14:28:30 +0000

Post From: Datos

[2022-05-24 18:06:39] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
From Google Translate: good afternoon, I want to pay the data with the balance of my account, it gives me a message that it will be renewed automatically on 07/22/22 and it tells me that I have to make a payment right now... if you can collaborate on this issue. The current graph does not appear to me, if you can collaborate in the activation The next payment you will need to make will be on or before July 22, 2022. You do not need to make any payments right now, and you should not have received any notification of the need for a payment. But, we do want to point out that you will need to change to Package 11 before June 23, 2022 in order to continue to connect to CQG. You are evaluating Package 12 until that time, so you do not need to make the change until then. But when you change your package, your End Date will shift inwards, so your renewal date will be a bit sooner than July 22, 2022. Just something to be aware of and keep in mind. You should not be having any issue with the data, as you are setup to get data from CQG. Are you not getting the real-time data from CQG? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing