Support Board
Date/Time: Tue, 13 May 2025 06:56:31 +0000
Real time Denali Feed
View Count: 467
| [2022-05-23 23:39:39] |
| aroymukherjee - Posts: 22 |
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I have activated a real time Denali Feed (package 11) but am still getting delayed data. While I provided account info etc on the CME form I am not using live data (Denali) or the sierra chart platform to execute trades - I am using them to read charts. Are there any additional steps to complete before I can start receiving live data (initial message pop up yesterday said this should be available within 3 minutes) - I already performed the step re connecting broker account and then changed it back to SC Data All Services
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| [2022-05-24 02:12:32] |
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Everything is set up correctly regarding the Denali Data Feed on your Sierra Chart account. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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