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Date/Time: Sat, 02 Jul 2022 23:45:25 +0000



edgeclear will be starting ticket as well

View Count: 161

[2022-05-19 13:11:20]
User849502 - Posts: 173
I am having an issue with getting MICRO btc data. I asked edgeclear to enable my being able to trade it and all is in place with their system. There appears to be a data issue with you/cme but as you can see from the enclosed photo when I call up a chart the data is delayed by an hour. Also when I call up a dom you will see the notice given. Please advise Edgeclear and I get my account able to receive data and trade micro btc futures on cme.

thank you
imagembt.PNG / V - Attached On 2022-05-19 13:10:54 UTC - Size: 190.2 KB - 21 views
imageDATAOFF.png / V - Attached On 2022-05-19 13:11:07 UTC - Size: 137.05 KB - 19 views
[2022-05-19 14:11:19]
John - SC Support - Posts: 17114
The reason you are getting the delayed data for the Micro Bitcoin (MBT) is because the exchange that you have activated for the Denali Exchange Data Feed does not include that symbol. You have activated the CME E-Mini for Professionals and Users without a Trading Account. In order to get the MBT data you would need to activate the CME, For professionals and users without a trading account exchange. You can make changes to your exchange options at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 14:22:59]
User849502 - Posts: 173
I see tho even tho it is a micro btc they make you pay the full whack cme fee??
[2022-05-19 15:14:10]
Sierra Chart Engineering - Posts: 103558
We need to check on that. Do not make any changes at the moment. We are going to check on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 15:23:13]
Sierra Chart Engineering - Posts: 103558
Looks like we can include the Micro Bitcoin contract with the CME e-mini exchange fee. This will require a software update which we can do probably as soon as this evening.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 15:26:58]
Sierra Chart Engineering - Posts: 103558
Actually we can get this released in about 45 minutes. At that time you will just need to reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 17:52:05]
User849502 - Posts: 173
Hi Guys,

It's getting a bit better, in that I could enter an order(but don't think it was really in there) as there is no volume in bids or offers.

I have disconnected and reconnected data, and I have logged off and back on.

What do you advise please? See attached screenshot
imagembt2.PNG / V - Attached On 2022-05-19 17:51:57 UTC - Size: 85.66 KB - 13 views
[2022-05-19 18:31:25]
Sierra_Chart Engineering - Posts: 2711
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-20 05:02:25]
User849502 - Posts: 173
Software version: 2364 64-bit | 2022-05-19 23:53:12.383
Primary Thread ID: 4840 | 2022-05-19 23:53:12.383
Usage end date: 2022-10-02 | 2022-05-19 23:53:12.383
Enabled for: Advanced Features 2. | 2022-05-19 23:53:12.383
Enabled for: Sierra Chart Historical Data Service. | 2022-05-19 23:53:12.383
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-19 23:53:12.383
Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-19 23:53:12.383
Enabled for exchange2: CME | 2022-05-19 23:53:12.383
Enabled for exchange2: fairx_exchange.data | 2022-05-19 23:53:12.383
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-19 23:53:12.383
Current selected Data/Trading service: Teton CME Order Routing | 2022-05-19 23:53:12.383
Custom symbol settings values: enabled | 2022-05-19 23:53:12.383
Chart Update Interval: 500 | 2022-05-19 23:53:12.383
Intraday Data Storage Time Unit: 0 | 2022-05-19 23:53:12.383
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-05-19 23:53:12.383
2022-05-20 04:53:12 Local computer time in UTC | 2022-05-19 23:53:12.383
2022-05-19 23:53:12 Local computer time in SC Time Zone | 2022-05-19 23:53:12.383
2022-05-20 04:43:16 Server time in UTC | 2022-05-19 23:53:12.383
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-05-19 23:53:12.383
Program path: C:\TETONSC\ | 2022-05-19 23:53:12.383
Data Files path: C:\TETONSC\Data\ | 2022-05-19 23:53:12.383
OS Version Number: 6.1 | 2022-05-19 23:53:12.383
Locale Setting: C | 2022-05-19 23:53:12.383
DLLs: DeltaPivotPoints_64.dll, DivergenceDetector_64.dll, DynamicStopLoss_64.dll, ExahustionDetector_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com.ob_64.dll, OrderFlowLabs.com_64.dll, PivotLine_64.dll, PoorStructure_64.dll, PrevReferences_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, UserContributedStudies_64.dll, WeeklyPivot_64.dll | 2022-05-19 23:53:12.383
Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta, zyp_app, zyp_download_free | 2022-05-19 23:53:12.383

File >> Disconnect selected. | 2022-05-19 23:56:16.059
Teton CME Order Routing | Waiting for socket receive thread to end | 2022-05-19 23:56:16.365
DTC Client socket (1) | CloseSocket call. | 2022-05-19 23:56:16.366
DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-05-19 23:56:16.366
DTC Client socket (1) | Max send buffer size during socket life: 295 | 2022-05-19 23:56:16.366
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:16.367
SC Data - All Services (Market Orders Data) | Waiting for socket receive thread to end | 2022-05-19 23:56:16.367
DTC Client socket (7) | CloseSocket call. | 2022-05-19 23:56:16.367
SC Data - All Services (Market Orders Data) | Disconnected from the server. | 2022-05-19 23:56:16.367
DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:16.367
WSACleanup called. | 2022-05-19 23:56:16.368
SC Data - All Services | Waiting for socket receive thread to end | 2022-05-19 23:56:16.369
DTC Client socket (4) | CloseSocket call. | 2022-05-19 23:56:16.369
DTC Client socket (4) | Max send buffers used during socket life: 4 | 2022-05-19 23:56:16.369
DTC Client socket (4) | Max send buffer size during socket life: 609 | 2022-05-19 23:56:16.369
SC Data - All Services | Disconnected from the server. | 2022-05-19 23:56:16.369
DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:16.369
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2022-05-19 23:56:16.369
DTC Client socket (5) | CloseSocket call. | 2022-05-19 23:56:16.370
SC DTC Data with Market Depth | Disconnected from the server. | 2022-05-19 23:56:16.370
DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:16.370
Teton CME Order Routing | Disconnected. | 2022-05-19 23:56:16.371
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-19 23:56:16.458
DTC Client socket (1) | Closed. | 2022-05-19 23:56:16.458
DTC Client socket (7) | Socket gracefully closed by remote side. | 2022-05-19 23:56:16.462
DTC Client socket (7) | Closed. | 2022-05-19 23:56:16.462
DTC Client socket (4) | Socket gracefully closed by remote side. | 2022-05-19 23:56:16.464
DTC Client socket (4) | Closed. | 2022-05-19 23:56:16.465
DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-05-19 23:56:16.475
DTC Client socket (5) | Closed. | 2022-05-19 23:56:16.475

Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11089 | 2022-05-19 23:56:30.413
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-05-19 23:56:30.423
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-19 23:56:30.423
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-05-19 23:56:30.423
Teton CME Order Routing | Network connection to server complete. | 2022-05-19 23:56:30.522
Teton CME Order Routing | Starting socket receive thread. | 2022-05-19 23:56:30.522
Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-05-19 23:56:30.523
Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:30.809
Teton CME Order Routing | Sending logon request message. | 2022-05-19 23:56:30.809
Teton CME Order Routing | Received logon response. | 2022-05-19 23:56:31.371
Teton CME Order Routing | Server Name: SC DTC Server. Build=42121. | 2022-05-19 23:56:31.371
Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-05-19 23:56:31.371
Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-05-19 23:56:31.371
Teton CME Order Routing | Trading is supported. | 2022-05-19 23:56:31.371
Teton CME Order Routing | Order cancel and replace is supported. | 2022-05-19 23:56:31.371
Teton CME Order Routing | OCO Orders supported. | 2022-05-19 23:56:31.371
Teton CME Order Routing | Bracket Orders supported. | 2022-05-19 23:56:31.371
Teton CME Order Routing | Connected to server complete. | 2022-05-19 23:56:31.371
Triggering next historical data download in queue. | 2022-05-19 23:56:31.377
Triggering next historical data download in queue. | 2022-05-19 23:56:31.377
Triggering next historical data download in queue. | 2022-05-19 23:56:31.377
Triggering next historical data download in queue. | 2022-05-19 23:56:31.377
Updated verified funded futures trading account ending date to: 2022-06-19 04:56:31 | 2022-05-19 23:56:31.378
No download requests in the queue to start downloads for. | 2022-05-19 23:56:31.753
No download requests in the queue to start downloads for. | 2022-05-19 23:56:31.753
No download requests in the queue to start downloads for. | 2022-05-19 23:56:31.753
No download requests in the queue to start downloads for. | 2022-05-19 23:56:31.753
Mapping NQM22_FUT_CME to NQM22. Service code: cme | 2022-05-19 23:56:31.753
Using symbol data fast lookup vector | 2022-05-19 23:56:31.753
SC Data - All Services | Starting real-time market data updates for: NQM22_FUT_CME (NQM22). ID: 1 Service code: cme | 2022-05-19 23:56:31.753
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-05-19 23:56:31.754
SC Data - All Services | Requesting security definition data for: NQM22_FUT_CME (NQM22). ID: 1 | 2022-05-19 23:56:31.755
Added historical Intraday data request for NQM22_FUT_CME to the queue. | 2022-05-19 23:56:31.755
Intraday data recording state for symbol NQM22_FUT_CME is set to download 'Pending'. | 2022-05-19 23:56:31.755
Triggering next historical data download in queue. | 2022-05-19 23:56:31.755
DTC Client socket (2) | Creating socket. | 2022-05-19 23:56:31.755
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-05-19 23:56:31.756
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-05-19 23:56:31.756
Delaying start of download for NQM22_FUT_CME | 2022-05-19 23:56:31.756
SC Data - All Services | Network connection to server complete. | 2022-05-19 23:56:31.911
SC Data - All Services | Starting socket receive thread. | 2022-05-19 23:56:31.911
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-19 23:56:31.911
Updated verified funded futures trading account ending date to: 2022-06-19 04:56:31 | 2022-05-19 23:56:31.912
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: NQM22_FUT_CME | 2022-05-19 23:56:31.912
Teton CME Order Routing | Received security definition for symbol NQM22_FUT_CME | 2022-05-19 23:56:31.912
Mapping ESM22_FUT_CME to ESM22. Service code: cme | 2022-05-19 23:56:31.950
SC Data - All Services | Starting real-time market data updates for: ESM22_FUT_CME (ESM22). ID: 2 Service code: cme | 2022-05-19 23:56:31.950
SC Data - All Services | Requesting security definition data for: ESM22_FUT_CME (ESM22). ID: 2 | 2022-05-19 23:56:31.950
Added historical Intraday data request for ESM22_FUT_CME to the queue. | 2022-05-19 23:56:31.950
Intraday data recording state for symbol ESM22_FUT_CME is set to download 'Pending'. | 2022-05-19 23:56:31.950
Triggering next historical data download in queue. | 2022-05-19 23:56:31.950
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:32.050
SC Data - All Services | Sending logon request message. | 2022-05-19 23:56:32.050
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: ESM22_FUT_CME | 2022-05-19 23:56:32.051
Teton CME Order Routing | Received security definition for symbol ESM22_FUT_CME | 2022-05-19 23:56:32.051
Requesting market depth updates for: ESM22_FUT_CME if supported. | 2022-05-19 23:56:32.059
Separate subscription for market depth updates not supported. ESM22_FUT_CME | 2022-05-19 23:56:32.059
Mapping MNQM22_FUT_CME to MNQM22. Service code: cme | 2022-05-19 23:56:32.068
SC Data - All Services | Starting real-time market data updates for: MNQM22_FUT_CME (MNQM22). ID: 3 Service code: cme | 2022-05-19 23:56:32.068
SC Data - All Services | Requesting security definition data for: MNQM22_FUT_CME (MNQM22). ID: 3 | 2022-05-19 23:56:32.068
Added historical Intraday data request for MNQM22_FUT_CME to the queue. | 2022-05-19 23:56:32.068
Intraday data recording state for symbol MNQM22_FUT_CME is set to download 'Pending'. | 2022-05-19 23:56:32.068
Triggering next historical data download in queue. | 2022-05-19 23:56:32.068
SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-NYSE. ID: 4 Service code: statscalc | 2022-05-19 23:56:32.095
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2022-05-19 23:56:32.095
SC DTC Data with Market Depth | Requesting security definition data for: NISS-NYSE. ID: 4 | 2022-05-19 23:56:32.096
Added historical Intraday data request for NISS-NYSE to the queue. | 2022-05-19 23:56:32.096
Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2022-05-19 23:56:32.096
Triggering next historical data download in queue. | 2022-05-19 23:56:32.096
Mapping RTYM22_FUT_CME to RTYM22. Service code: cme | 2022-05-19 23:56:32.097
SC Data - All Services | Starting real-time market data updates for: RTYM22_FUT_CME (RTYM22). ID: 5 Service code: cme | 2022-05-19 23:56:32.097
SC Data - All Services | Requesting security definition data for: RTYM22_FUT_CME (RTYM22). ID: 5 | 2022-05-19 23:56:32.097
Added historical Intraday data request for RTYM22_FUT_CME to the queue. | 2022-05-19 23:56:32.097
Intraday data recording state for symbol RTYM22_FUT_CME is set to download 'Pending'. | 2022-05-19 23:56:32.097
Triggering next historical data download in queue. | 2022-05-19 23:56:32.097
DTC Client socket (3) | Creating socket. | 2022-05-19 23:56:32.104
DTC Client socket (3) | New receive buffer size: 5242880 | 2022-05-19 23:56:32.104
DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2022-05-19 23:56:32.104
Mapping MBTK22_FUT_CME to MBTK22. Service code: cme | 2022-05-19 23:56:32.104
SC Data - All Services | Starting real-time market data updates for: MBTK22_FUT_CME (MBTK22). ID: 6 Service code: cme | 2022-05-19 23:56:32.104
SC Data - All Services | Requesting security definition data for: MBTK22_FUT_CME (MBTK22). ID: 6 | 2022-05-19 23:56:32.104
Added historical Intraday data request for MBTK22_FUT_CME to the queue. | 2022-05-19 23:56:32.104
Intraday data recording state for symbol MBTK22_FUT_CME is set to download 'Pending'. | 2022-05-19 23:56:32.104
Triggering next historical data download in queue. | 2022-05-19 23:56:32.104
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MNQM22_FUT_CME | 2022-05-19 23:56:32.194
Teton CME Order Routing | Received security definition for symbol MNQM22_FUT_CME | 2022-05-19 23:56:32.194
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: RTYM22_FUT_CME | 2022-05-19 23:56:32.195
Teton CME Order Routing | Received security definition for symbol RTYM22_FUT_CME | 2022-05-19 23:56:32.195
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MBTK22_FUT_CME | 2022-05-19 23:56:32.200
Teton CME Order Routing | Received security definition for symbol MBTK22_FUT_CME | 2022-05-19 23:56:32.200
SC DTC Data with Market Depth | Network connection to server complete. | 2022-05-19 23:56:32.447
SC DTC Data with Market Depth | Starting socket receive thread. | 2022-05-19 23:56:32.447
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-19 23:56:32.447
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:32.586
SC DTC Data with Market Depth | Sending logon request message. | 2022-05-19 23:56:32.586
Mapping MESM22_FUT_CME to MESM22. Service code: cme | 2022-05-19 23:56:32.619
SC Data - All Services | Starting real-time market data updates for: MESM22_FUT_CME (MESM22). ID: 7 Service code: cme | 2022-05-19 23:56:32.619
SC Data - All Services | Requesting security definition data for: MESM22_FUT_CME (MESM22). ID: 7 | 2022-05-19 23:56:32.619
Added historical Intraday data request for MESM22_FUT_CME to the queue. | 2022-05-19 23:56:32.619
Intraday data recording state for symbol MESM22_FUT_CME is set to download 'Pending'. | 2022-05-19 23:56:32.619
Triggering next historical data download in queue. | 2022-05-19 23:56:32.619
Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: MESM22_FUT_CME | 2022-05-19 23:56:32.748
Teton CME Order Routing | Received security definition for symbol MESM22_FUT_CME | 2022-05-19 23:56:32.748
SC Data - All Services | Received logon response. | 2022-05-19 23:56:32.997
SC Data - All Services | Server Name: SC Realtime Server. | 2022-05-19 23:56:32.997
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-05-19 23:56:32.997
SC Data - All Services | Successfully connected. | 2022-05-19 23:56:32.997
SC Data - All Services | Trading is not supported. | 2022-05-19 23:56:32.997
SC Data - All Services (Market Orders Data) | Connecting to the server ds21.sierracharts.com. Port 10060 | 2022-05-19 23:56:32.998
SC Data - All Services | Restarting real-time data updates for symbol: ESM22_FUT_CME -> ESM22. Market Depth data restarted. | 2022-05-19 23:56:32.999
SC Data - All Services | Restarting real-time data updates for symbol: MBTK22_FUT_CME -> MBTK22 | 2022-05-19 23:56:32.999
SC Data - All Services | Restarting real-time data updates for symbol: MESM22_FUT_CME -> MESM22 | 2022-05-19 23:56:32.999
SC Data - All Services | Restarting real-time data updates for symbol: MNQM22_FUT_CME -> MNQM22 | 2022-05-19 23:56:32.999
SC Data - All Services | Restarting real-time data updates for symbol: NQM22_FUT_CME -> NQM22 | 2022-05-19 23:56:32.999
SC Data - All Services | Restarting real-time data updates for symbol: RTYM22_FUT_CME -> RTYM22 | 2022-05-19 23:56:33.000
DTC Client socket (4) | Creating socket. | 2022-05-19 23:56:33.000
DTC Client socket (4) | New receive buffer size: 5242880 | 2022-05-19 23:56:33.000
DTC Client socket (4) | Connecting to IP: 216.1.90.129. | 2022-05-19 23:56:33.000
SC Data - All Services (Market Orders Data) | Network connection to server complete. | 2022-05-19 23:56:33.116
SC Data - All Services (Market Orders Data) | Starting socket receive thread. | 2022-05-19 23:56:33.116
SC Data - All Services (Market Orders Data) | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-19 23:56:33.116
SC Data - All Services | Clearing market depth for ESM22_FUT_CME | 2022-05-19 23:56:33.471
SC DTC Data with Market Depth | Received logon response. | 2022-05-19 23:56:33.471
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2022-05-19 23:56:33.471
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2022-05-19 23:56:33.471
SC DTC Data with Market Depth | Successfully connected. | 2022-05-19 23:56:33.471
SC DTC Data with Market Depth | Trading is not supported. | 2022-05-19 23:56:33.471
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-NYSE | 2022-05-19 23:56:33.471
SC Data - All Services (Market Orders Data) | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:33.472
SC Data - All Services (Market Orders Data) | Sending logon request message. | 2022-05-19 23:56:33.472
Opened cached Depth file: C:\TETONSC\Data\MarketDepthData\ESM22_FUT_CME.2022-05-20.depth | 2022-05-19 23:56:33.472
SC Data - All Services | Received security definition for symbol ESM22_FUT_CME | 2022-05-19 23:56:33.472
Symbol Error - MBTK22_FUT_CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-05-19 23:56:33.473
SC Data - All Services | Received security definition for symbol MBTK22_FUT_CME | 2022-05-19 23:56:33.473
SC Data - All Services | Received security definition for symbol MESM22_FUT_CME | 2022-05-19 23:56:33.473
SC Data - All Services | Received security definition for symbol MNQM22_FUT_CME | 2022-05-19 23:56:33.473
SC Data - All Services | Received security definition for symbol NQM22_FUT_CME | 2022-05-19 23:56:33.473
SC Data - All Services | Received security definition for symbol RTYM22_FUT_CME | 2022-05-19 23:56:33.474
SC DTC Data with Market Depth | Received security definition for symbol NISS-NYSE | 2022-05-19 23:56:33.696
SC Data - All Services (Market Orders Data) | Received logon response. | 2022-05-19 23:56:34.314
SC Data - All Services (Market Orders Data) | Server Name: SC Realtime Server. | 2022-05-19 23:56:34.314
SC Data - All Services (Market Orders Data) | Server protocol version: 8. Client protocol version: 8 | 2022-05-19 23:56:34.314
SC Data - All Services (Market Orders Data) | Successfully connected. | 2022-05-19 23:56:34.314
SC Data - All Services (Market Orders Data) | Trading is not supported. | 2022-05-19 23:56:34.314
SC Data - All Services (Market Orders Data) | Starting market orders updates for: ESM22. MinimumMarketByOrderQuantity: 25. Service code: cme | 2022-05-19 23:56:34.314
SC Data - All Services (Market Orders Data) | Restarting market orders data for symbol: ESM22_FUT_CME -> ESM22 | 2022-05-19 23:56:34.314
Requesting market depth updates for: MBTK22_FUT_CME if supported. | 2022-05-19 23:56:36.880
SC Data - All Services (Market Orders Data) | Starting market orders updates for: MBTK22. MinimumMarketByOrderQuantity: 0. Service code: cme | 2022-05-19 23:56:36.880
Requesting market depth updates for: MESM22_FUT_CME if supported. | 2022-05-19 23:56:36.880
SC Data - All Services (Market Orders Data) | Starting market orders updates for: MESM22. MinimumMarketByOrderQuantity: 0. Service code: cme | 2022-05-19 23:56:36.880
Requesting market depth updates for: MNQM22_FUT_CME if supported. | 2022-05-19 23:56:36.880
SC Data - All Services (Market Orders Data) | Starting market orders updates for: MNQM22. MinimumMarketByOrderQuantity: 0. Service code: cme | 2022-05-19 23:56:36.880
Requesting market depth updates for: NQM22_FUT_CME if supported. | 2022-05-19 23:56:36.880
SC Data - All Services (Market Orders Data) | Starting market orders updates for: NQM22. MinimumMarketByOrderQuantity: 0. Service code: cme | 2022-05-19 23:56:36.880
SC Data - All Services | Clearing market depth for MESM22_FUT_CME | 2022-05-19 23:56:37.349
SC Data - All Services | Clearing market depth for MNQM22_FUT_CME | 2022-05-19 23:56:37.349
SC Data - All Services | Clearing market depth for NQM22_FUT_CME | 2022-05-19 23:56:37.349
SC Data - All Services | Market Depth data has been rejected for symbol: MBTK22_FUT_CME. Exchange not authorized. | 2022-05-19 23:56:37.349
Symbol Error - MBTK22_FUT_CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-05-19 23:56:37.350
SC Data - All Services (Market Orders Data) | Market Orders data has been rejected for symbol: MBTK22_FUT_CME. Exchange not authorized. | 2022-05-19 23:56:37.351
HD Request # 11 | Downloading Intraday chart data for NQM22_FUT_CME to the file NQM22_FUT_CME.scid. Service: cme | 2022-05-19 23:56:38.155
HD Request # 11 | Download start date-time: 2022-05-19 23:56:15.000000. File last date-time: 2022-05-19 23:56:15.114003 | 2022-05-19 23:56:38.155
HD Request # 11 | Using server: ds23.sierracharts.com port 10150 | 2022-05-19 23:56:38.155
Socket (5) | Creating socket. | 2022-05-19 23:56:38.156
Socket (5) | New receive buffer size: 5242880 | 2022-05-19 23:56:38.156
Socket (5) | Connecting to IP: 216.1.90.130. | 2022-05-19 23:56:38.156
HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:38.377
HD Request # 11 | Sending historical data logon request message. | 2022-05-19 23:56:38.377
HD Request # 11 | Requesting Intraday data. Start date-time: 2022-05-19 23:56:15. Record interval: 0. Symbol: NQM22 | 2022-05-19 23:56:38.968
HD Request # 11 | Decompressing data. | 2022-05-19 23:56:39.072
HD Request # 11 | Receiving Intraday data for NQM22_FUT_CME starting at 2022-05-19 23:56:15.112000 | 2022-05-19 23:56:39.073
Socket (5) | CloseSocket call. | 2022-05-19 23:56:39.075
Socket (5) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:39.075
Historical data download thread signaled to stop. | 2022-05-19 23:56:39.095
HD Request # 11 | Timestamp of first Intraday data file record written: 2022-05-19 23:56:17.081000 | 2022-05-19 23:56:39.095
HD Request # 11 | Received 27 Intraday data records from 2022-05-19 23:56:15.112000 to 2022-05-19 23:56:36.019000 (20.9 seconds) and wrote 17 records for NQM22_FUT_CME | 2022-05-19 23:56:39.096
HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-05-20 04:56:36.019000 | 2022-05-19 23:56:39.096
HD Request # 11 | Completion time: 1s | 2022-05-19 23:56:39.096
HD Request # 11 | Intraday data download complete for NQM22_FUT_CME. Unique request ID: 11 | 2022-05-19 23:56:39.096
Removing historical data download ID 11. | 2022-05-19 23:56:39.096
Real-time Intraday chart data file updates started for NQM22_FUT_CME | 2022-05-19 23:56:39.096
Intraday chart data file opened for NQM22_FUT_CME | 2022-05-19 23:56:39.096
HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-05-19 23:56:39.096

Triggering next historical data download in queue. | 2022-05-19 23:56:39.096
HD Request # 12 | Downloading Intraday chart data for ESM22_FUT_CME to the file ESM22_FUT_CME.scid. Service: cme | 2022-05-19 23:56:39.096
HD Request # 12 | Download start date-time: 2022-05-19 23:56:15.000000. File last date-time: 2022-05-19 23:56:15.112004 | 2022-05-19 23:56:39.096
HD Request # 12 | Using server: ds21.sierracharts.com port 10149 | 2022-05-19 23:56:39.096
Socket (6) | Creating socket. | 2022-05-19 23:56:39.097
Socket (6) | New receive buffer size: 5242880 | 2022-05-19 23:56:39.097
Socket (6) | Connecting to IP: 216.1.90.129. | 2022-05-19 23:56:39.097
Socket (5) | Socket gracefully closed by remote side. | 2022-05-19 23:56:39.174
Socket (5) | Closed. | 2022-05-19 23:56:39.174
HD Request # 12 | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:39.312
HD Request # 12 | Sending historical data logon request message. | 2022-05-19 23:56:39.312
Chart #50 has tagged chart #57 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:39.409
Chart #44 has tagged chart #57 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:39.409
Chart #46 has tagged chart #48 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:39.409
Chart #59 has tagged chart #62 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:39.412
NQM22_FUT_CME [CBV][M] 512 Trades #57 | Performing a full recalculation because it has been tagged. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:39.412
HD Request # 12 | Requesting Intraday data. Start date-time: 2022-05-19 23:56:15. Record interval: 0. Symbol: ESM22 | 2022-05-19 23:56:39.870
HD Request # 12 | Decompressing data. | 2022-05-19 23:56:39.975
HD Request # 12 | Receiving Intraday data for ESM22_FUT_CME starting at 2022-05-19 23:56:15.112000 | 2022-05-19 23:56:39.975
Socket (6) | CloseSocket call. | 2022-05-19 23:56:39.976
Socket (6) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:39.976
Socket (6) | Socket gracefully closed by remote side. | 2022-05-19 23:56:40.079
Socket (6) | Closed. | 2022-05-19 23:56:40.079
Opened cached Intraday file: C:\TETONSC\Data\NQM22_FUT_CME.scid. Thread ID: 1696 | 2022-05-19 23:56:42.883
Historical data download thread signaled to stop. | 2022-05-19 23:56:45.136
HD Request # 12 | Timestamp of first Intraday data file record written: 2022-05-19 23:56:17.081000 | 2022-05-19 23:56:45.136
HD Request # 12 | Received 23 Intraday data records from 2022-05-19 23:56:15.112000 to 2022-05-19 23:56:20.351000 (5.2 seconds) and wrote 18 records for ESM22_FUT_CME | 2022-05-19 23:56:45.137
HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-05-20 04:56:20.351000 | 2022-05-19 23:56:45.137
HD Request # 12 | Completion time: 6s | 2022-05-19 23:56:45.137
HD Request # 12 | Intraday data download complete for ESM22_FUT_CME. Unique request ID: 12 | 2022-05-19 23:56:45.137
Removing historical data download ID 12. | 2022-05-19 23:56:45.137
Real-time Intraday chart data file updates started for ESM22_FUT_CME | 2022-05-19 23:56:45.137
Intraday chart data file opened for ESM22_FUT_CME | 2022-05-19 23:56:45.137
HD Request # 12 | Enabling Intraday chart updating for symbol. | 2022-05-19 23:56:45.137

Triggering next historical data download in queue. | 2022-05-19 23:56:45.137
HD Request # 13 | Downloading Intraday chart data for MNQM22_FUT_CME to the file MNQM22_FUT_CME.scid. Service: cme | 2022-05-19 23:56:45.137
HD Request # 13 | Download start date-time: 2022-05-19 23:56:15.000000. File last date-time: 2022-05-19 23:56:15.116000 | 2022-05-19 23:56:45.137
HD Request # 13 | Using server: ds23.sierracharts.com port 10150 | 2022-05-19 23:56:45.137
Socket (5) | Creating socket. | 2022-05-19 23:56:45.138
Socket (5) | New receive buffer size: 5242880 | 2022-05-19 23:56:45.138
Socket (5) | Connecting to IP: 216.1.90.130. | 2022-05-19 23:56:45.138
Chart #19 has tagged chart #43 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.235
Chart #19 has tagged chart #9 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.235
Chart #38 has tagged chart #57 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.235
Chart #63 has tagged chart #59 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.235
Chart #51 has tagged chart #57 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.235
Chart #14 has tagged chart #57 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.236
Chart #45 has tagged chart #49 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.302
Chart #28 has tagged chart #32 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.304
Chart #28 has tagged chart #57 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.304
NQM22_FUT_CME[M] 375 Volume #62 | Performing a full recalculation because it has been tagged. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:45.304
HD Request # 13 | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:45.362
HD Request # 13 | Sending historical data logon request message. | 2022-05-19 23:56:45.362
HD Request # 13 | Requesting Intraday data. Start date-time: 2022-05-19 23:56:15. Record interval: 0. Symbol: MNQM22 | 2022-05-19 23:56:45.465
HD Request # 13 | Decompressing data. | 2022-05-19 23:56:45.572
HD Request # 13 | Receiving Intraday data for MNQM22_FUT_CME starting at 2022-05-19 23:56:15.112000 | 2022-05-19 23:56:45.575
Socket (5) | CloseSocket call. | 2022-05-19 23:56:45.576
Socket (5) | Shutdown started. Waiting for graceful close. | 2022-05-19 23:56:45.576
Socket (5) | Socket gracefully closed by remote side. | 2022-05-19 23:56:45.678
Socket (5) | Closed. | 2022-05-19 23:56:45.678
Historical data download thread signaled to stop. | 2022-05-19 23:56:46.123
HD Request # 13 | Timestamp of first Intraday data file record written: 2022-05-19 23:56:17.081000 | 2022-05-19 23:56:46.123
HD Request # 13 | Received 59 Intraday data records from 2022-05-19 23:56:15.112000 to 2022-05-19 23:56:41.085000 (26.0 seconds) and wrote 45 records for MNQM22_FUT_CME | 2022-05-19 23:56:46.123
HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2022-05-20 04:56:41.085000 | 2022-05-19 23:56:46.124
Added 3 Time and Sales records to Intraday data file for MNQM22_FUT_CME after download. | 2022-05-19 23:56:46.124
HD Request # 13 | Completion time: 1s | 2022-05-19 23:56:46.124
HD Request # 13 | Intraday data download complete for MNQM22_FUT_CME. Unique request ID: 13 | 2022-05-19 23:56:46.124
Removing historical data download ID 13. | 2022-05-19 23:56:46.124
Real-time Intraday chart data file updates started for MNQM22_FUT_CME | 2022-05-19 23:56:46.124
Intraday chart data file opened for MNQM22_FUT_CME | 2022-05-19 23:56:46.124
HD Request # 13 | Enabling Intraday chart updating for symbol. | 2022-05-19 23:56:46.124

Triggering next historical data download in queue. | 2022-05-19 23:56:46.124
HD Request # 14 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2022-05-19 23:56:46.124
HD Request # 14 | Download start date-time: 2022-05-19 19:00:04.000000. File last date-time: 2022-05-19 19:00:04.000000 | 2022-05-19 23:56:46.124
HD Request # 14 | Using server: ds4.sierracharts.com port 10149 | 2022-05-19 23:56:46.124
Socket (5) | Creating socket. | 2022-05-19 23:56:46.124
Socket (5) | New receive buffer size: 5242880 | 2022-05-19 23:56:46.124
Socket (5) | Connecting to IP: 192.81.56.146. | 2022-05-19 23:56:46.124
Chart #18 has tagged chart #16 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:46.124
Chart #18 has tagged chart #9 for full recalculation. Chartbook: myboyhugo.Cht | 2022-05-19 23:56:46.124
HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-05-19 23:56:46.342
HD Request # 14 | Sending historical data logon request message. | 2022-05-19 23:56:46.342
imagembt3.PNG / V - Attached On 2022-05-20 05:02:14 UTC - Size: 225 KB - 9 views
[2022-05-20 05:03:38]
User849502 - Posts: 173
i hope this is right I did exactly as you said. I have also sent screenshot of how SC is telling me symbol unknown and exchange not authorised.

THANK YOU
[2022-05-20 08:39:30]
Sierra Chart Engineering - Posts: 103558
We are checking on this.:

SC Data - All Services | Market Depth data has been rejected for symbol: MBTK22_FUT_CME. Exchange not authorized. | 2022-05-19 23:56:37.349
Symbol Error - MBTK22_FUT_CME is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2022-05-19 23:56:37.350
SC Data - All Services (Market Orders Data) | Market Orders data has been rejected for symbol: MBTK22_FUT_CME. Exchange not authorized. | 2022-05-19 23:56:37.351

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-20 09:02:22]
User849502 - Posts: 173
Hi,
just to make clear as I see above 'sc data all services' I have that on my second computer(which I pay the 2nd exchange fees for) but the computer that Edgeclear allows me to trade has Teton data feed. It is from this computer 'Teton' that I have been sending you screen shots and can't get the micro btc charts or dom on. I have two feeds as the chartbook Fleri from OFL tool uses to chart btc is based on the perp contract. Sorry if this is not info you need, but just trying to help you.

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