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Date/Time: Sat, 02 Jul 2022 23:08:19 +0000



Unable to place limit orders

View Count: 93

[2022-05-19 07:13:01]
User879924 - Posts: 25
Hi

I am unable to place limit orders.

Orders are being rejected with the message symbol not allowed for trading for account. Symbol is NQ which I have previously traded and have permissions to do so.

I have restarted SC.
I have checked I have sufficient margin available.

When I trade ES I place a limit order for 6 contracts but the system only allows 2 contracts and cancels the other 4 contracts.

Any ideas on how to solve this?
[2022-05-19 08:09:06]
Sierra Chart Engineering - Posts: 103558
Orders are being rejected with the message symbol not allowed for trading for account. Symbol is NQ which I have previously traded and have permissions to do so.
We need to see the exact rejection message. Instructions:
Support Board Posting Information: Providing Lines From Trade Service Log

We do not see how this is technically possible:


When I trade ES I place a limit order for 6 contracts but the system only allows 2 contracts and cancels the other 4 contracts.

Check the Trade Activity Log to determine exactly what has happened regarding this order:
Trade Activity Log: Viewing Historical Trade Activity
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-19 08:37:08]
User879924 - Posts: 25
NQ trade service log
Teton CME Order Routing (Order reject). Info: Trade Order Error - Order will cause symbol settings Position limit to be exceeded. Limit: 2. MaximumPotentialPositionQuantity: 3. Position: 0. Text: Parent order. Tag: 3pt SL.twconfig. Internal Order ID: 637. Service Order ID: 379923. Symbol: ESM22_FUT_CME. Account: E3547 | 2022-05-19 02:27:31.372 *


Regarding the ES Trade I have attached the order log and this is the rejection msg from msg log.
Teton CME Order Routing (Order reject). Info: Trade Order Error - Order will cause symbol settings Position limit to be exceeded. Limit: 2. MaximumPotentialPositionQuantity: 3. Position: 0. Text: Parent order. Tag: 3pt SL.twconfig. Internal Order ID: 673. Service Order ID: 380024. Symbol: ESM22_FUT_CME. Account: E3547 | 2022-05-19 03:32:27.506 *


I searched position quantity limit and increased it to 10 contracts in Global settings using this article but it did not help
Global Symbol Settings: Use Global Trade Position Limit
imageScreen Shot 2022-05-19 at 6.31.19 PM.png / V - Attached On 2022-05-19 08:36:24 UTC - Size: 116.85 KB - 14 views
[2022-05-19 09:41:58]
Sierra Chart Engineering - Posts: 103558
For rejections like these, you need to contact your broker and have them increase the position limit for that particular product :
Order will cause symbol settings Position limit to be exceeded. Limit: 2. MaximumPotentialPositionQuantity: 3

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-19 09:42:20
[2022-05-19 22:08:02]
User879924 - Posts: 25
My broker has been able to fix the ES issue but I still cannot trade NQ
[2022-05-20 13:56:12]
John - SC Support - Posts: 17114
What is the message you are getting when you trade NQ?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-20 14:22:47]
User879924 - Posts: 25
See post above #3
[2022-05-20 15:00:08]
John - SC Support - Posts: 17114
Those messages were for the ES. If you are getting the same messages for NQ then you need to call your broker and ensure they have update your position limit for NQ and any other instruments you may be trading that would require a higher limit than what has been set.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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