Home >> Support Board

Support Board

Date/Time: Tue, 23 Apr 2024 15:44:31 +0000

How to Post a Message for Support

Unable to place limit orders

View Count: 453

[2022-05-19 07:13:01] #1 [Go To First Post]
User879924 - Posts: 50
Hi I am unable to place limit orders. Orders are being rejected with the message symbol not allowed for trading for account. Symbol is NQ which I have previously traded and have permissions to do so. I have restarted SC. I have checked I have sufficient margin available. When I trade ES I place a limit order for 6 contracts but the system only allows 2 contracts and cancels the other 4 contracts. Any ideas on how to solve this?

[2022-05-19 08:09:06] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Orders are being rejected with the message symbol not allowed for trading for account. Symbol is NQ which I have previously traded and have permissions to do so. We need to see the exact rejection message. Instructions: Support Board Posting Information: Providing Lines From Trade Service Log We do not see how this is technically possible: When I trade ES I place a limit order for 6 contracts but the system only allows 2 contracts and cancels the other 4 contracts. Check the Trade Activity Log to determine exactly what has happened regarding this order: Trade Activity Log: Viewing Historical Trade Activity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-19 08:37:08] #3 [Go To First Post]
User879924 - Posts: 50
NQ trade service log Teton CME Order Routing (Order reject). Info: Trade Order Error - Order will cause symbol settings Position limit to be exceeded. Limit: 2. MaximumPotentialPositionQuantity: 3. Position: 0. Text: Parent order. Tag: 3pt SL.twconfig. Internal Order ID: 637. Service Order ID: 379923. Symbol: ESM22_FUT_CME. Account: E3547 \| 2022-05-19 02:27:31.372 * Regarding the ES Trade I have attached the order log and this is the rejection msg from msg log. Teton CME Order Routing (Order reject). Info: Trade Order Error - Order will cause symbol settings Position limit to be exceeded. Limit: 2. MaximumPotentialPositionQuantity: 3. Position: 0. Text: Parent order. Tag: 3pt SL.twconfig. Internal Order ID: 673. Service Order ID: 380024. Symbol: ESM22_FUT_CME. Account: E3547 \| 2022-05-19 03:32:27.506 * I searched position quantity limit and increased it to 10 contracts in Global settings using this article but it did not help Global Symbol Settings: Use Global Trade Position Limit


Screen Shot 2022-05-19 at 6.31.19 PM.png / V - Attached On 2022-05-19 08:36:24 UTC - Size: 116.85 KB - 86 views

[2022-05-19 09:41:58] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For rejections like these, you need to contact your broker and have them increase the position limit for that particular product : Order will cause symbol settings Position limit to be exceeded. Limit: 2. MaximumPotentialPositionQuantity: 3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-19 09:42:20

[2022-05-19 22:08:02] #5 [Go To First Post]
User879924 - Posts: 50
My broker has been able to fix the ES issue but I still cannot trade NQ

[2022-05-20 13:56:12] #6 [Go To First Post]
John - SC Support - Posts: 31037
What is the message you are getting when you trade NQ? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-20 14:22:47] #7 [Go To First Post]
User879924 - Posts: 50
See post above #3

[2022-05-20 15:00:08] #8 [Go To First Post]
John - SC Support - Posts: 31037
Those messages were for the ES. If you are getting the same messages for NQ then you need to call your broker and ensure they have update your position limit for NQ and any other instruments you may be trading that would require a higher limit than what has been set. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: