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Date/Time: Wed, 29 Jun 2022 00:29:42 +0000



Data feed for US Stocks

View Count: 114

[2022-05-16 18:33:56]
User358923 - Posts: 7
Thank you. I have subscribed for
2022-06-08 23:59:59 UTC  2022-06-08 00:00:00 UTC  Every 31 days  46.00  Sierra Chart Usage Time at Service Package 11 - Advanced + Denali Data Feed.
2022-06-01  2022-06-01  Monthly (Calendar Month)  0.00  Denali - Activated Exchange: fairx_exchange.data - always active
2022-06-01  2022-06-01  Monthly (Calendar Month)  16.00  Denali - Activated Exchange: NASDAQ US stock data
2022-06-01 05:00:00 UTC  2022-06-01 05:00:00 UTC  Monthly (Calendar Month)  25.00  Exchange Data Feed: 250 Real-Time Symbols (1st Connection).

Yet my data is still not live updating for a stock like for example $VERU. I have waited more then 10 minutes since I activated Denali - Activated Exchange: NASDAQ US stock data.

I have also tried to enter VERU-NQTV here I am only getting delayed data

Any idea what is wrong?
Date Time Of Last Edit: 2022-05-16 18:36:01
[2022-05-16 20:15:27]
Sierra Chart Engineering - Posts: 103496
The correct symbol would be:
VERU-NQTV

You should be getting real-time data.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-17 07:05:59]
User358923 - Posts: 7
Thank you for your reply. Please find me log below.

Software version: 2315 64-bit | 2022-05-17 03:03:44.419
Primary Thread ID: 21800 | 2022-05-17 03:03:44.419
Usage end date: 2022-06-08 | 2022-05-17 03:03:44.419
Enabled for: Advanced Features 2. | 2022-05-17 03:03:44.419
Enabled for: Sierra Chart Historical Data Service. | 2022-05-17 03:03:44.419
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2022-05-17 03:03:44.419
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-17 03:03:44.419
Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-17 03:03:44.419
Enabled for exchange2: fairx_exchange.data | 2022-05-17 03:03:44.419
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-17 03:03:44.419
Current selected Data/Trading service: SC Data - All Services | 2022-05-17 03:03:44.419
Custom symbol settings values: enabled | 2022-05-17 03:03:44.419
Chart Update Interval: 500 | 2022-05-17 03:03:44.419
Intraday Data Storage Time Unit: 0 | 2022-05-17 03:03:44.419
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-05-17 03:03:44.419
2022-05-17 07:03:44 Local computer time in UTC | 2022-05-17 03:03:44.419
2022-05-17 03:03:44 Local computer time in SC Time Zone | 2022-05-17 03:03:44.419
2022-05-17 07:01:41 Server time in UTC | 2022-05-17 03:03:44.419
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-05-17 03:03:44.419
Program path: C:\SierraChart\ | 2022-05-17 03:03:44.419
Data Files path: C:\SierraChart\Data\ | 2022-05-17 03:03:44.419
OS Version Number: 10.0 | 2022-05-17 03:03:44.419
Locale Setting: C | 2022-05-17 03:03:44.419
DLLs: TicinoMathV3.0.dll, TicinoMathV3.0_2151.dll, TicinoMathV3.0_2151_64.dll, TicinoMathV3.0_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll | 2022-05-17 03:03:44.420
Allowed protected custom studies: TicinoSuite | 2022-05-17 03:03:44.420

VERU-NQTV[M] 10 Min #14 | Reloading chart. | 2022-05-17 03:04:00.730
VERU-NQTV[M] 10 Min #14 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:00.758
Chart #14 has tagged chart #17 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.759
VERU-NQTV[M] 1 Day #13 | Reloading chart. | 2022-05-17 03:04:00.792
VERU-NQTV[M] Daily #12 | Reloading chart. | 2022-05-17 03:04:00.797
VERU-NQTV[M] 5 Min #15 | Reloading chart. | 2022-05-17 03:04:00.800
VERU-NQTV[M] 1 Min #17 | Reloading chart. | 2022-05-17 03:04:00.805
VERU-NQTV[M] 1 Min #17 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:00.840
Chart #17 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.849
Chart #12 has tagged chart #13 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882
Chart #12 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882
Chart #12 has tagged chart #16 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882
Chart #12 has tagged chart #17 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:00.882
VERU-NQTV[M] 5 Min #2 | Reloading chart. | 2022-05-17 03:04:01.124
VERU-NQTV[M] 30 Min #1 | Reloading chart. | 2022-05-17 03:04:01.128
VERU-NQTV[M] 30 Min #16 | Reloading chart. | 2022-05-17 03:04:01.131
VERU-NQTV[M] 30 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:01.274
Chart #1 has tagged chart #16 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:01.275
VERU-NQTV[M] 5 Min #2 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-17 03:04:01.278
Chart #2 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:01.281
VERU-NQTV[M] 5 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:01.863
File >> Disconnect selected. | 2022-05-17 03:04:10.537
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-05-17 03:04:10.541
DTC Client socket (1) | CloseSocket call. | 2022-05-17 03:04:10.541
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-05-17 03:04:10.541
SC Data - All Services | Disconnected. | 2022-05-17 03:04:10.541
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-17 03:04:10.541
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-17 03:04:10.644
DTC Client socket (1) | Closed. | 2022-05-17 03:04:10.644

SC Data - All Services | Connected to server complete. | 2022-05-17 03:04:14.932
Triggering next historical data download in queue. | 2022-05-17 03:04:14.932
Triggering next historical data download in queue. | 2022-05-17 03:04:14.932
Triggering next historical data download in queue. | 2022-05-17 03:04:14.932
Triggering next historical data download in queue. | 2022-05-17 03:04:14.932
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-05-17 03:04:14.932
No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936
No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936
No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936
No download requests in the queue to start downloads for. | 2022-05-17 03:04:14.936
Mapping VERU-NQTV to VERU-NQTV. Service code: nasdaq_exchange.data | 2022-05-17 03:04:15.139
SC DTC Delayed Exchange Data | Starting real-time market data updates for: VERU-NQTV (VERU-NQTV). ID: 1 Service code: nasdaq_exchange.data | 2022-05-17 03:04:15.139
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2022-05-17 03:04:15.139
SC DTC Delayed Exchange Data | Requesting security definition data for: VERU-NQTV (VERU-NQTV). ID: 1 | 2022-05-17 03:04:15.139
Added historical Intraday data request for VERU-NQTV to the queue. | 2022-05-17 03:04:15.140
Intraday data recording state for symbol VERU-NQTV is set to download 'Pending'. | 2022-05-17 03:04:15.140
Triggering next historical data download in queue. | 2022-05-17 03:04:15.140
Delaying start of download for VERU-NQTV | 2022-05-17 03:04:15.141
DTC Client socket (1) | Creating socket. | 2022-05-17 03:04:15.143
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-17 03:04:15.143
DTC Client socket (1) | Connecting to IP: 38.65.8.115. | 2022-05-17 03:04:15.143
SC Data - All Services | Starting real-time market data updates for: PALT. ID: 2 Service code: equities.us | 2022-05-17 03:04:15.201
SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: PALT | 2022-05-17 03:04:15.201
SC Data - All Services | Requesting security definition data for: PALT. ID: 2 | 2022-05-17 03:04:15.201
Added historical Intraday data request for PALT to the queue. | 2022-05-17 03:04:15.201
Intraday data recording state for symbol PALT is set to download 'Pending'. | 2022-05-17 03:04:15.201
Triggering next historical data download in queue. | 2022-05-17 03:04:15.201
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-05-17 03:04:15.247
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-05-17 03:04:15.247
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-05-17 03:04:15.247
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-05-17 03:04:15.369
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-05-17 03:04:15.370
SC DTC Delayed Exchange Data | Received logon response. | 2022-05-17 03:04:15.994
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-05-17 03:04:15.994
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-05-17 03:04:15.994
SC DTC Delayed Exchange Data | Successfully connected. | 2022-05-17 03:04:15.994
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-05-17 03:04:15.994
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: VERU-NQTV -> VERU-NQTV | 2022-05-17 03:04:15.994
SC DTC Delayed Exchange Data | Real-time data for symbol VERU-NQTV is currently unavailable. | 2022-05-17 03:04:16.182
SC DTC Delayed Exchange Data | Received security definition for symbol VERU-NQTV | 2022-05-17 03:04:16.182
HD Request # 7 | Downloading Intraday chart data for VERU-NQTV to the file VERU-NQTV.scid. Service: nasdaq_exchange.data | 2022-05-17 03:04:21.693
HD Request # 7 | Download start date-time: 2022-05-16 19:56:38.000000. File last date-time: 2022-05-16 19:56:38.347000 | 2022-05-17 03:04:21.694
HD Request # 7 | Using server: ds25.sierracharts.com port 10149 | 2022-05-17 03:04:21.695
Socket (2) | Creating socket. | 2022-05-17 03:04:21.695
Socket (2) | New receive buffer size: 5242880 | 2022-05-17 03:04:21.695
Socket (2) | Connecting to IP: 38.65.8.115. | 2022-05-17 03:04:21.695
HD Request # 7 | Setting DTC encoding to Binary VLS | 2022-05-17 03:04:21.904
HD Request # 7 | Sending historical data logon request message. | 2022-05-17 03:04:21.904
HD Request # 7 | Requesting Intraday data. Start date-time: 2022-05-16 19:56:38. Record interval: 0. Symbol: VERU-NQTV | 2022-05-17 03:04:22.440
HD Request # 7 | Decompressing data. | 2022-05-17 03:04:22.542
HD Request # 7 | Receiving Intraday data for VERU-NQTV starting at 2022-05-16 19:56:38.347000 | 2022-05-17 03:04:22.543
Socket (2) | CloseSocket call. | 2022-05-17 03:04:22.544
Historical data download thread signaled to stop. | 2022-05-17 03:04:22.544
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-05-17 03:04:22.544
HD Request # 7 | Received 1 Intraday data record from 2022-05-16 19:56:38.347000 to 2022-05-16 19:56:38.347000 (0.0 seconds) and wrote 0 records for VERU-NQTV | 2022-05-17 03:04:22.544
HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2022-05-16 23:56:38.347000 | 2022-05-17 03:04:22.545
HD Request # 7 | Completion time: 1s | 2022-05-17 03:04:22.546
HD Request # 7 | Intraday data download complete for VERU-NQTV. Unique request ID: 7 | 2022-05-17 03:04:22.546
Removing historical data download ID 7. | 2022-05-17 03:04:22.546
Real-time Intraday chart data file updates started for VERU-NQTV | 2022-05-17 03:04:22.546
Intraday chart data file opened for VERU-NQTV | 2022-05-17 03:04:22.546
HD Request # 7 | Enabling Intraday chart updating for symbol. | 2022-05-17 03:04:22.546

Triggering next historical data download in queue. | 2022-05-17 03:04:22.546
HD Request # 8 | Downloading Intraday chart data for PALT to the file PALT.scid. Service: equities.us | 2022-05-17 03:04:22.546
HD Request # 8 | Download start date-time: 2022-05-16 16:45:04.000000. File last date-time: 2022-05-16 16:45:04.268000 | 2022-05-17 03:04:22.547
HD Request # 8 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-05-17 03:04:22.547
Socket (3) | Creating socket. | 2022-05-17 03:04:22.548
Socket (3) | New receive buffer size: 5242880 | 2022-05-17 03:04:22.548
Socket (3) | Connecting to IP: 8.18.161.133. | 2022-05-17 03:04:22.548
Socket (2) | Socket gracefully closed by remote side. | 2022-05-17 03:04:22.645
Socket (2) | Closed. | 2022-05-17 03:04:22.645
Chart #2 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.647
HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-05-17 03:04:22.771
HD Request # 8 | Sending historical data logon request message. | 2022-05-17 03:04:22.771
Chart #1 has tagged chart #16 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.772
Chart #14 has tagged chart #17 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.819
VERU-NQTV[M] 1 Min #17 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:22.896
Chart #17 has tagged chart #15 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:22.927
VERU-NQTV[M] 5 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:22.963
VERU-NQTV[M] 30 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.256
HD Request # 8 | Requesting Intraday data. Start date-time: 2022-05-16 16:45:04. Record interval: 0. Symbol: PALT | 2022-05-17 03:04:23.363
HD Request # 8 | Decompressing data. | 2022-05-17 03:04:23.475
HD Request # 8 | Receiving Intraday data for PALT starting at 2022-05-16 16:45:04.268000 | 2022-05-17 03:04:23.476
Socket (3) | CloseSocket call. | 2022-05-17 03:04:23.476
Historical data download thread signaled to stop. | 2022-05-17 03:04:23.477
HD Request # 8 | Received 1 Intraday data record from 2022-05-16 16:45:04.268000 to 2022-05-16 16:45:04.268000 (0.0 seconds) and wrote 0 records for PALT | 2022-05-17 03:04:23.477
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-05-17 03:04:23.477
HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-05-16 20:45:04.268000 | 2022-05-17 03:04:23.479
HD Request # 8 | Completion time: 1s | 2022-05-17 03:04:23.479
HD Request # 8 | Intraday data download complete for PALT. Unique request ID: 8 | 2022-05-17 03:04:23.479
Removing historical data download ID 8. | 2022-05-17 03:04:23.479
Real-time Intraday chart data file updates started for PALT | 2022-05-17 03:04:23.479
Intraday chart data file opened for PALT | 2022-05-17 03:04:23.479
HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-05-17 03:04:23.479

Triggering next historical data download in queue. | 2022-05-17 03:04:23.479
No download requests in the queue to start downloads for. | 2022-05-17 03:04:23.479
Socket (3) | Socket gracefully closed by remote side. | 2022-05-17 03:04:23.585
Socket (3) | Closed. | 2022-05-17 03:04:23.585
Chart #4 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.648
Chart #5 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757
Chart #5 has tagged chart #11 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757
Chart #5 has tagged chart #4 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757
Chart #5 has tagged chart #9 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.757
Chart #6 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.768
Chart #7 has tagged chart #9 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.770
Chart #8 has tagged chart #4 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:23.772
PALT 30 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.781
PALT 10 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.798
PALT 1 Day #11 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:23.807
PALT 1 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:24.147
Chart #4 has tagged chart #10 for full recalculation. Chartbook: 250321.Cht | 2022-05-17 03:04:24.167
PALT 10 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: 250321.Cht | 2022-05-17 03:04:24.258
Saved Chartbook: 250321.Cht. Time: 0.0759 seconds. | 2022-05-17 03:04:30.799
Saved Chartbook: 250321.Cht. Time: 0.0395 seconds. | 2022-05-17 03:04:56.194
Saved Chartbook: 250321.Cht. Time: 0.0756 seconds. | 2022-05-17 03:05:06.918
[2022-05-17 14:56:55]
Sierra Chart Engineering - Posts: 103496
There are two things that you must do. You must update Sierra Chart to the current version:
Software Download: Fast Update

We are using the term must clearly, because too often we are just ignored, with instructions we provide users. You cannot access NASDAQ data on the version you are running.

Additionally follow the forced login procedure here:

Sierra Chart - Software Login Instructions: Forced Login
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-17 14:57:15
[2022-05-17 15:19:36]
User358923 - Posts: 7
Thank you! It's all working now. I was not aware that my Sierra was so outdated! Thanks for your time!

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