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Date/Time: Sat, 02 Jul 2022 22:36:16 +0000



Trying to route orders through cqg w/ denali data

View Count: 79

[2022-05-16 16:16:19]
User990269 - Posts: 3
Trying to route my orders through cqg using genali data. when signed into my cqg account I receive no data.
[2022-05-16 18:11:08]
John - SC Support - Posts: 17114
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-16 18:47:56]
Sierra Chart Engineering - Posts: 103558
First translate the symbols to make sure they are correct:
Edit Menu: Edit >> Translate Symbols To Current Service
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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