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Date/Time: Thu, 30 Jun 2022 01:04:13 +0000



Sierra Chart Trial - Unable to Use After Reinstallation

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[2022-05-14 08:28:45]
User643232 - Posts: 2
Hello,

I activated Sierra Chart free trial on Wednesday, but had to reinstall Sierra Chart and it will not accept the verification code again.

Could you please help me?

Thank you.
[2022-05-14 09:33:33]
Sierra_Chart Engineering - Posts: 2706
You are all set. Your trial is still active: Ending Date: 2022-05-25
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-14 10:17:38]
User643232 - Posts: 2
Thank you for your reply.

When I tried to connect after re-installation of Sierra Chart, I received a connection error message.
So I tried to enter the trial verification code in the trial activation window again and it said that the code is already in use.

So I cannot connect, but it will not accept the code either.

Could you please tell me how to proceed?
[2022-05-16 15:34:45]
John - SC Support - Posts: 17026
Your account status follows your login, not the Sierra Chart installation. So as long as you are continuing to login to the new installation using the same Sierra Chart Account Name, then you should be fine.

What exactly are you having a problem connecting to? Please give us the full message, or copy and paste it into this thread so we can see the exact message and ensure we are giving you the right information.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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