Login Page - Create Account

Support Board


Date/Time: Sun, 26 Jun 2022 23:39:26 +0000



Issue to retrieve live charts

View Count: 89

[2022-05-12 14:50:09]
User729976 - Posts: 3
Dear support,

I have installed Sierrachart on my machine but I don't manage to get relevant live data.
I don't see any abnormal thing in Message log.

My IT team has opened networks flows according to this page:
Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services

I attach to this case some screenshots.

Can we schedule a remote session to troubleshoot this issue?
Thanks in advance.

Regards,
Alexandre
Private File
Private File
Private File
[2022-05-12 16:07:16]
John - SC Support - Posts: 16924
You have not setup any real-time exchanges, therefore the only real-time data available would be for CFD and FOREX.

What are the exchanges for which you want real-time data?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-12 19:20:25]
User729976 - Posts: 3
I want to be set up in real time for Eurex and cme market ( dax30 and dowjones)

Let me know how I can do please

Regards
[2022-05-12 20:39:15]
John - SC Support - Posts: 16924
You need to go through the Setup Instructions for both markets.

Start with the CME Group first and go through the instructions at the following link:
Denali Exchange Data Feed: *Setup Instructions: CME Exchanges*

Then go through the instructions for the other exchanges and do the items for the EUREX:
Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-13 10:03:45]
User729976 - Posts: 3
Can you help me with session I can’t understand what I have to do I took the package 11 but I am still in delay .
[2022-05-13 16:01:26]
John - SC Support - Posts: 16924
We see that you have enabled the EUREX data. Now you just need to go through all of the Setup Instructions for the CME Group here:
Denali Exchange Data Feed: *Setup Instructions: CME Exchanges*
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account