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Date/Time: Thu, 25 Apr 2024 22:29:46 +0000

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Issue to retrieve live charts

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[2022-05-12 14:50:09] #1 [Go To First Post]
benhamou105 - Posts: 6
Dear support, I have installed Sierrachart on my machine but I don't manage to get relevant live data. I don't see any abnormal thing in Message log. My IT team has opened networks flows according to this page: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#InternetPortsAndIPAddressesUsedBySierraChartDataServices I attach to this case some screenshots. Can we schedule a remote session to troubleshoot this issue? Thanks in advance. Regards, Alexandre


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[2022-05-12 16:07:16] #2 [Go To First Post]
John - SC Support - Posts: 31131
You have not setup any real-time exchanges, therefore the only real-time data available would be for CFD and FOREX. What are the exchanges for which you want real-time data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-12 19:20:25] #3 [Go To First Post]
benhamou105 - Posts: 6
I want to be set up in real time for Eurex and cme market ( dax30 and dowjones) Let me know how I can do please Regards

[2022-05-12 20:39:15] #4 [Go To First Post]
John - SC Support - Posts: 31131
You need to go through the Setup Instructions for both markets. Start with the CME Group first and go through the instructions at the following link: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges Then go through the instructions for the other exchanges and do the items for the EUREX: Denali Exchange Data Feed: Setup Instructions: All Other Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-13 10:03:45] #5 [Go To First Post]
benhamou105 - Posts: 6
Can you help me with session I can’t understand what I have to do I took the package 11 but I am still in delay .

[2022-05-13 16:01:26] #6 [Go To First Post]
John - SC Support - Posts: 31131
We see that you have enabled the EUREX data. Now you just need to go through all of the Setup Instructions for the CME Group here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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