Support Board
Date/Time: Fri, 04 Jul 2025 00:10:26 +0000
Numbers bars not working after trial expired and renewed for monthly service
View Count: 580
| [2022-05-11 06:24:56] |
| brennandug - Posts: 2 |
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data through IB, message is "Service Package does not support this function or account is expired." I paid for access after free trial expired, but now Number Bars Study does not work
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| [2022-05-11 15:39:43] |
| John - SC Support - Posts: 40745 |
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You need to be on Package 5 (Advanced Package) in order to use the Numbers Bars study. Refer to the information here: Description of Service Packages and Pricing: Packages For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-14 02:26:46] |
| brennandug - Posts: 2 |
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Ok, I have updated my service package to package 5 but I am still not able to connect to IB data through socket even though all settings should be correct and data farms are connected on IB, please advise.
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| [2022-05-16 15:02:11] |
| John - SC Support - Posts: 40745 |
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Have you gone through all of the information for connecting to IB at following link: Interactive Brokers Trading Service: Setup Instructions If you have the setup all done and are still having issues connecting to IB, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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