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Date/Time: Thu, 26 May 2022 05:41:01 +0000



Numbers bars not working after trial expired and renewed for monthly service

View Count: 49

[2022-05-11 06:24:56]
brennandug - Posts: 2
data through IB, message is "Service Package does not support this function or account is expired." https://www.sierrachart.com/SupportBoard.php?ThreadID=66837
[2022-05-11 15:39:43]
John - SC Support - Posts: 16172
You need to be on Package 5 (Advanced Package) in order to use the Numbers Bars study. Refer to the information here:
Description of Service Packages and Pricing: Packages
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-14 02:26:46]
brennandug - Posts: 2
Ok, I have updated my service package to package 5 but I am still not able to connect to IB data through socket even though all settings should be correct and data farms are connected on IB, please advise.
[2022-05-16 15:02:11]
John - SC Support - Posts: 16172
Have you gone through all of the information for connecting to IB at following link:
Interactive Brokers Trading Service: Setup Instructions

If you have the setup all done and are still having issues connecting to IB, then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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