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Date/Time: Thu, 30 Jun 2022 00:43:46 +0000



Post From: Numbers bars not working after trial expired and renewed for monthly service

[2022-05-16 15:02:11]
John - SC Support - Posts: 17026
Have you gone through all of the information for connecting to IB at following link:
Interactive Brokers Trading Service: Setup Instructions

If you have the setup all done and are still having issues connecting to IB, then we would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing