Support Board
Date/Time: Fri, 20 Jun 2025 22:31:21 +0000
Trade Not Getting Filled - Simulation
View Count: 658
| [2022-05-06 19:41:58] |
| User600202 - Posts: 37 |
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Hi, I am using the trade simulation feature which is ON. I put a trade on in E-Mini Corn and that got filled on 04/27. I then put a STOP order on (to close out the position on a stop) and selected good-till-canceled, this was on 04/28. The market went through the stop this morning and no execution, no fill, nothing. This is of concern since it would be a problem once I move off simulation into actual "live" trading. Can you please help me spot what went wrong? Here is a file but you might need more info, let me know. Orders: BUY 1 contract of F.US.XCN22 market (filled at 811.50 on 04/27) SELL 1 contract of F.US.XCN22 at 780 3/4 on a STOP (accepted on 04/28) => market when through stop to 776 1/4 and currently at 785 1/4. No execution/no fill. Why? |
 TradeActivityLog_2022-05-06.txt - Attached On 2022-05-06 19:40:56 UTC - Size: 579 B - 298 views TradeActivityLog_2022-05-06b.txt - Attached On 2022-05-06 19:41:26 UTC - Size: 2.07 KB - 194 views |
| [2022-05-06 20:50:55] |
| John - SC Support - Posts: 40555 |
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The first thing we need to understand is whether Sierra Chart was running when the market moved through the Stop. Keep in mind that when using Simulation Mode on the software, the software has to be running to simulate the activity. And then did the Stop fill when you were logged on again? If the above is the situation, then you may want to look into our Simulated Futures Trading Service. It is setup as a server environment, where your orders go to the server and are held there, just like on the exchange. So it is more realistic, and you do not have to worry about keeping your Sierra Chart software running. Refer to the following: Simulated Futures Trading Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-06 21:01:16] |
| User600202 - Posts: 37 |
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The software WAS running always. The stop order NEVER got filled. The only fill I got was on the original BUY order; that one went according to plan. Again, the stop other just never executed and is still showing in the system as unfilled order. So it seems there is something wrong here.... |
| [2022-05-08 11:43:58] |
| Sierra_Chart Engineering - Posts: 19970 |
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There could not be anything wrong. It is hard for us to know what the issue is from our perspective. Here is the full detailed information on the subject: Trade Simulation: Why Fill and Order Prices Can Be Wrong or Unexpected / Orders Do Not Fill When Expected This would not be an issue with live trading. However, do not use CQG and switch to Teton Order routing. This is of concern since it would be a problem once I move off simulation into actual "live" trading. Information about Teton: Sierra Chart Teton Futures Order Routing Take our advice regarding CQG. Please do not use it! Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-08 11:47:10
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| [2022-05-09 11:17:12] |
| User600202 - Posts: 37 |
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There could not be anything wrong. It is hard for us to know what the issue is from our perspective.
That sounds like dogma. There is something wrong, obviously. Just by observation.And what in the world does simulated trading have to do with CQG? Orders are not being routed to CQG since they are simulated..... Teton is not an option for me, you are not yet working with my FCM -- plus you would not have ICE US; so I would have to have 2 services? Teton + another one for ICE US so how does that work? 2 instances running at all times, in parallel, one instance per service? |
| [2022-05-09 12:52:18] |
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There is something wrong, obviously. Just by observation. It is not possible to analyze this after the fact. We have no ability to know what the problem was in your particular case. We do not have the information needed. We will never be able to have it. We can only rely upon logging, and not what users tell us and the logging does not give us information for this. And we have given you all of the information relevant to this kind of issue here:Trade Simulation: Why Fill and Order Prices Can Be Wrong or Unexpected / Orders Do Not Fill When Expected The best thing to do is to see if you can easily reproduce the problem in simulation. If not, we will not know what the problem is. And what in the world does simulated trading have to do with CQG? Orders are not being routed to CQG since they are simulated..... Trade Simulation is not relevant to CQG but we do not want you to have issues with CQG which do get reported to us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-09 12:54:10
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| [2022-05-09 13:37:53] |
| User600202 - Posts: 37 |
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Trade Simulation is not relevant to CQG but we do not want you to have issues with CQG which do get reported to us.
Exactly, so you first blamed this on CQG when it was not relevant. This was not helpful at all. Let's move on: Can you please answer the questions at the end of my previous post? 1) with TETON, you would not have ICE US; so I would have to have 2 services? Teton + another one for ICE US so how does that work? 2 instances running at all times, in parallel, one instance per service?
2) I am assuming at some point you will have an agreement with my FCM, as you indicate in the page Sierra Chart Teton Futures Order Routing: Frequently Asked Questions ED&F Man (Clearing firm. Expected upcoming support.) Do you have an ETA on that? |
| [2022-05-10 05:15:54] |
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ED&F Man (Clearing firm. Expected upcoming support.) We do not have an estimated time about this. We have followed up again regarding this but we cannot give any timing regarding when or even if this would be supported.
Do you have an ETA on that? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-10 05:16:09
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| [2022-05-10 12:24:50] |
| User600202 - Posts: 37 |
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Thanks. You forgot to answer this question: with TETON, you would not have ICE US; so I would have to have 2 services? Teton + another one for ICE US so how does that work? 2 instances running at all times, in parallel, one instance per service?
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| [2022-05-10 16:43:55] |
| John - SC Support - Posts: 40555 |
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with TETON, you would not have ICE US; so I would have to have 2 services? Teton + another one for ICE US so how does that work? 2 instances running at all times, in parallel, one instance per service?
If you were to use the Teton Order Routing Service for the CME Group, then yes, you would need to have another installation of Sierra Chart to get the ICE data and trade the ICE. Refer to the following: Using Multiple Data and Trading Services at the Same Time: Working with Multiple Trade Accounts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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