Login Page - Create Account

Support Board


Date/Time: Thu, 30 Jun 2022 00:45:04 +0000



[Locked] - Important Update Requirement for Teton Order Routing Users

View Count: 1813

[2022-05-06 01:17:30]
Sierra Chart Engineering - Posts: 103520
If you are using the Teton Order Routing Service:

Sierra Chart Teton Futures Order Routing

There is an update required to version 2386 or higher before 2022-05-15. You can determine the version you are running currently through Help >> About from within Sierra Chart.

We are adding an additional primary server and this version supports that server.

Update instructions:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-11 18:55:06]
User541578 - Posts: 1
Hello,

two days ago I switched to Teton (with EdgeClear and Phillip Capital) from AMP. Prior to making the switch I updated Sierra per the instructions, then made the switch and updated the symbols. Since that moment Sierra chart is not responding normally. It takes a delay to respond to my mouse, and response is very choppy. The price on the chart (both price line and candle) and in the DOM is updated every 4-5 seconds, and not smoothly as it used to be. I did one more update of Sierra thinking this may help, but the problem persists.

I am currently on version 2393 64-bit, revision 42218, on a Windows 10 Pro machine.

Thank you in advance for your help.
[2022-05-13 15:03:29]
Sierra Chart Engineering - Posts: 103520
The problem could be due to the Tick Size changing back to the default on charts where you had changed from the default.


Here is more information about problems related to the tick size:
30.23 - Chart Tick Size and Volume at Price Processing

Also refer to:
30.48 - Basic Steps to Resolve Performance Issue in Sierra_Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-13 15:03:51
[2022-05-27 06:47:46]
Betoune45 - Posts: 3
Hello,
My broker is Interactive Brokers and it is not in the list of brokers allowing the use of the Sierra Chart Teton order routing service, do I have to change broker to use this service?
thank you for your comeback
cordially
[2022-05-27 09:18:49]
Sierra Chart Engineering - Posts: 103520
Yes, you would need to use a different broker/clearing firm. Are you trading the CME Group of markets through Interactive Brokers?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-27 09:42:28]
Betoune45 - Posts: 3
oui
[2022-05-27 12:18:26]
Stage 5 Trading - Posts: 105
Hi Traders,

Stage 5 fully understands and appreciates the trials and tribulations of changing brokerage firms. Which is why we take great pride in helping traders transition as seamlessly as possible. Personally, I believe the best solution is to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders.

You can open an account for as little as $100 and you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees.

Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. We would be able to provide some DOM chartbook layouts that will hopefully be more in line with what you are accustomed to. In addition, we would be more than happy to have a remote session to help get you setup with the new layouts.

If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/

If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account

Thank you,
Anthony Giacomin
Stage 5 Trading

Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account