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Date/Time: Thu, 26 May 2022 04:33:08 +0000



[Sticky] - Important Update Requirement for Teton Order Routing Users

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[2022-05-06 01:17:30]
Sierra Chart Engineering - Posts: 102878
If you are using the Teton Order Routing Service:

Sierra Chart Teton Futures Order Routing

There is an update required to version 2386 or higher before 2022-05-15. You can determine the version you are running currently through Help >> About from within Sierra Chart.

We are adding an additional primary server and this version supports that server.

Update instructions:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-11 18:55:06]
User541578 - Posts: 1
Hello,

two days ago I switched to Teton (with EdgeClear and Phillip Capital) from AMP. Prior to making the switch I updated Sierra per the instructions, then made the switch and updated the symbols. Since that moment Sierra chart is not responding normally. It takes a delay to respond to my mouse, and response is very choppy. The price on the chart (both price line and candle) and in the DOM is updated every 4-5 seconds, and not smoothly as it used to be. I did one more update of Sierra thinking this may help, but the problem persists.

I am currently on version 2393 64-bit, revision 42218, on a Windows 10 Pro machine.

Thank you in advance for your help.
[2022-05-13 15:03:29]
Sierra Chart Engineering - Posts: 102878
The problem could be due to the Tick Size changing back to the default on charts where you had changed from the default.


Here is more information about problems related to the tick size:
30.23 - Chart Tick Size and Volume at Price Processing

Also refer to:
30.48 - Basic Steps to Resolve Performance Issue in Sierra_Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-13 15:03:51

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