Login Page - Create Account

Support Board


Date/Time: Mon, 27 Jun 2022 02:36:39 +0000



refreshing verified trading account enddate not updating

View Count: 147

[2022-05-01 10:17:26]
User339214 - Posts: 17
I successfully verified my trading account 2 weeks ago and have been using live data. The instructions I followed were...
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

I tried again thinking I was following exactly the same process, but the Verified Trading Accounts Ending Date in my account control panel has not updated and still shows it expires 2 weeks from now.

Is this because I should only do once a month rather than say every week (to make sure I always have a months buffer in case I forget), or is it more likely I have done something wrong?
[2022-05-02 14:57:46]
John - SC Support - Posts: 16924
When you make the connection to your live trading account, the verification date will update to 30 days from the date on which you made the connection.

Therefore, you must have done something wrong, or at least it did not update properly. Please try to do the connection again to your live account when you have a moment and see if the verification date updates.

What trading service are you trying to connect to, so we can point you to the proper connection instructions to ensure that everything is entered properly?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-15 09:42:39]
User339214 - Posts: 17
Hi, since I emailed you I have managed to get it to work fine again once, but since then am struggling to get the date in the account control panel to update again.

It is interactive brokers and the I have followed the instructions

Interactive Brokers Trading Service: Setup Instructions

The log I get is...

SC Data - All Services | Connected to server complete. | 2022-05-15 09:30:50.544
Triggering next historical data download in queue. | 2022-05-15 09:30:50.545
Triggering next historical data download in queue. | 2022-05-15 09:30:50.545
Triggering next historical data download in queue. | 2022-05-15 09:30:50.545
Triggering next historical data download in queue. | 2022-05-15 09:30:50.545
No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547
No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547
No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547
No download requests in the queue to start downloads for. | 2022-05-15 09:30:50.547
File >> Disconnect selected. | 2022-05-15 09:33:09.011
SC Data - All Services | Disconnected. | 2022-05-15 09:33:09.011
SC Data - All Services | Disconnected. | 2022-05-15 09:33:18.918
SC Data - All Services | Disconnected. | 2022-05-15 09:33:18.993
Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 2. | 2022-05-15 09:33:18.995
Current selected Data/Trading service: Interactive Brokers | 2022-05-15 09:33:18.995
Symbol settings MD5 received. Request ID: 2. | 2022-05-15 09:33:21.852
Requested symbol settings for service code interactive_brokers.trading. Request ID: 3. | 2022-05-15 09:33:21.852
Symbol settings received. Request ID: 3. | 2022-05-15 09:33:27.464
Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 4. | 2022-05-15 09:34:07.701
Current selected Data/Trading service: SC Data - All Services | 2022-05-15 09:34:07.701
Symbol settings MD5 received. Request ID: 4. | 2022-05-15 09:34:10.528
Requested symbol settings for service code scdataallservices. Request ID: 5. | 2022-05-15 09:34:10.528
Symbol settings received. Request ID: 5. | 2022-05-15 09:34:16.504
[2022-05-16 16:33:08]
John - SC Support - Posts: 16924
We need to see more of your Message Log when you make the connection to IB. Please give it about 30 seconds and then copy the entire log into this thread and we will take a look.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-21 06:15:06]
User339214 - Posts: 17
I tried it again and it worked this time, so not sure why it seems to work only now and again.
For reference, here is the log when it worked...

File >> Disconnect selected. | 2022-05-21 06:05:35.702
SC Data - All Services | Waiting for socket receive thread to end | 2022-05-21 06:05:35.706
DTC Client socket (1) | CloseSocket call. | 2022-05-21 06:05:35.706
DTC Client socket (1) | Max send buffers used during socket life: 4 | 2022-05-21 06:05:35.706
DTC Client socket (1) | Max send buffer size during socket life: 3780 | 2022-05-21 06:05:35.706
SC Data - All Services | Disconnected from the server. | 2022-05-21 06:05:35.706
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-05-21 06:05:35.706
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-21 06:05:35.706
DTC Client socket (2) | CloseSocket call. | 2022-05-21 06:05:35.706
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-05-21 06:05:35.706
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-05-21 06:05:35.706
SC Data - All Services | Disconnected. | 2022-05-21 06:05:35.707
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-21 06:05:35.951
DTC Client socket (1) | Closed. | 2022-05-21 06:05:35.951
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-05-21 06:05:36.031
DTC Client socket (2) | Closed. | 2022-05-21 06:05:36.032
SC Data - All Services | Disconnected. | 2022-05-21 06:05:50.198
SC Data - All Services | Disconnected. | 2022-05-21 06:05:50.362
Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 6. | 2022-05-21 06:05:50.364
Current selected Data/Trading service: Interactive Brokers | 2022-05-21 06:05:50.364
Symbol settings MD5 received. Request ID: 6. | 2022-05-21 06:05:53.209
Requested symbol settings for service code interactive_brokers.trading. Request ID: 7. | 2022-05-21 06:05:53.209

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-05-21 06:05:56.051
IB TWS socket (1) | Creating socket. | 2022-05-21 06:05:56.051
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-05-21 06:05:56.051
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-05-21 06:05:56.051
Interactive Brokers | Sending API sign: API | 2022-05-21 06:05:56.557
Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2022-05-21 06:05:56.557
Interactive Brokers | TWS server version: 136 | 2022-05-21 06:05:56.581
Interactive Brokers | TWS time: 20220521 16:05:55 AEST | 2022-05-21 06:05:56.581
Interactive Brokers | Connected. Sending Start API command. | 2022-05-21 06:05:56.832
Interactive Brokers | Waiting for account information. | 2022-05-21 06:05:56.832
IB Account information received. | 2022-05-21 06:05:56.836
Interactive Brokers | Received 2 Trade Accounts from TWS. | 2022-05-21 06:05:56.836
Interactive Brokers | Connected to Live account. | 2022-05-21 06:05:56.836
Updated verified funded futures trading account ending date to: 2022-06-20 06:05:56 | 2022-05-21 06:05:56.838
Interactive Brokers | Connected to server complete. | 2022-05-21 06:05:56.838
Triggering next historical data download in queue. | 2022-05-21 06:05:56.844
Triggering next historical data download in queue. | 2022-05-21 06:05:56.844
Triggering next historical data download in queue. | 2022-05-21 06:05:56.844
Triggering next historical data download in queue. | 2022-05-21 06:05:56.844
Updated verified funded futures trading account ending date to: 2022-06-20 06:05:56 | 2022-05-21 06:05:56.845
[2022-05-23 14:04:01]
John - SC Support - Posts: 16924
We are glad you got it to work.

The only thing we can think of as to why you might have had an issue is that perhaps you did not have the Interactive Brokers software running when you tried to make the connection and it did not work. With IB you are connecting to their software on the local system, so it needs to be running in order to get the connection.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account