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Date/Time: Wed, 29 Jun 2022 23:04:06 +0000



Copies on different computers with data problem

View Count: 251

[2022-04-08 19:08:45]
User720123 - Posts: 15
Hello,

I installed three copies of Sierra Chart on two different computers.

When I open chartbook (NQ + TWN) on one computer (data feed Interactive Brokers) and chartbook (CL + 1 Binance futures) on the other (data feed SC) simultaneously, one of NQ and CL will stop receiving data, depending on which chartbook I open first.

If I open the chartbook on computer A first, CL will stop receiving data. However, Binance futures receives data as usual and vice versa.

I have tried many combinations, like TWN + N225M on computer A and HSI + Binance futures on computer B with the same data feed settings. Still, only the combination mentioned above has this problem. Please inform me how to fix this.

Moreover, MSCI Taiwan Index Futures is no longer traded on SGX and is now replaced by FTSE Taiwan Index Futures (TWN), which is not among the IB available symbols. I can successfully add the FTSE Taiwan Index Futures manually, but the "Symbol settings not found for current service" message will appear for a short while every time I open a chartbook that contains this futures contract.
Date Time Of Last Edit: 2022-04-08 19:10:39
[2022-04-08 21:53:14]
John - SC Support - Posts: 17026
Given what you are stating, the only way you would be having this issue is if you are actually setup to get the CME Group data from our Denali Exchange Data Feed into both computers at the same time.

Check the computer on which you state that you open NQ + TWN with the Interactive Brokers Data Feed and make sure the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to No. When this is the case then you will get all the data into that system from Interactive Brokers.

If instead you are wanting to get data from the Denali Exchange Data Feed to both computers at the same time and just use Interactive Brokers for the Taiwan Index Futures, then you would need to pay the exchange fee twice in order to get the data to two computers at the same time. Refer to the connectivity rules for the Denali Exchange Data Feed here:
Denali Exchange Data Feed: Connections

The reason you do not have this issue with Binance is because they do not have the requirements that other exchanges have in terms of the number of connections from the same and from different computers.

But, we also need to point out that you are setup to get data for the Hong Kong Futures Exchange from our Sierra Chart Exchange Data Feed. In this case, you can only have one computer connected to the data feed at one time with up to two different connections from the same computer. So this is different from how Denali works.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-10 23:47:53]
Sierra Chart Engineering - Posts: 103520
Refer to:
Sierra Chart Exchange Data Feed: Connections

And:

Denali Exchange Data Feed: Connections
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-11 00:28:43]
User720123 - Posts: 15
Thanks, the problem has been resolved.

Can you add FTSE Taiwan Index Futures from SGX to Interactive Brokers' Available Symbols list in the upcoming updates? It has replaced the MSCI Taiwan Index Futures on SGX.

Thanks.
[2022-04-23 13:30:34]
Sierra Chart Engineering - Posts: 103520
Provide us the Interactive Brokers contract details webpage for that symbol and then we can get that added.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-04-23 13:30:44
[2022-04-24 05:25:07]
User720123 - Posts: 15
https://www.interactivebrokers.com/en/index.php?f=2222&exch=sgx&showcategories=FUTGRP

Please find the link above. The symbol and IB symbol for FTSE Taiwan Index Futures is the same TWN. Thanks.
[2022-05-21 15:59:54]
User720123 - Posts: 15
Hello, I see that FESE Taiwan Index Futures is still not added. Please see to it. Thanks!
[2022-06-02 10:57:11]
Sierra Chart Engineering - Posts: 103520
This has been updated.

Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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