Support Board
Date/Time: Sun, 22 Jun 2025 12:13:54 +0000
Level 2 data not showing
View Count: 555
| [2022-03-25 12:39:04] |
| autobahn - Posts: 27 |
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When I loaded SC this morning, no level 2 data is showing in the DOM. I upgraded to version 2375 64-bit, revision 41575 but this did not help. This is for ES and MES (and possibly others; I haven't checked). I use Denali feed with MBO, order routing is via Rithmic Direct. This has all been working fine up until now, and I haven't made any changes, so not sure what to try to fix this. Thanks. |
| [2022-03-25 13:11:35] |
| autobahn - Posts: 27 |
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It was a problem at the Rithmic end; now resolved. Thank you.
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| [2022-03-25 13:33:27] |
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No we do not think it was a problem with Rithmic because you are using the Denali Exchange Data Feed. But you are no longer getting that data (Both historical and real-time) into your installation of Sierra Chart being used with Rithmic as of today, because of the reason below: The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Verified trading account ending date: 2022-03-24
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-25 13:33:58
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