Support Board
Date/Time: Sun, 22 Jun 2025 11:42:39 +0000
SYSTEM PERFORMANCE MAJOR ISSUES
View Count: 676
| [2022-03-21 10:15:18] |
| Yeager - Posts: 132 |
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Hi, I have been running 2x instances on my D drive for months now and no issues. This morning the instance 2 is highly unstable and drawing 99% of 64GB of Ram and on an I912900K. I went into instance 2 and found some studies were referencing new charts, so I fixed these. I am still unable to load a stable 2nd instance. I know the system is adequetly able to handle the no. of days Im loading as its been running smooth for a long time now and I have upgraded the system about a month ago to the current i9 hardware. When I try to update to new release, there is an error in the install and I still get the same issues. Any help much appreciated. T HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-03-21 09:59:18.713 Created the DTC Protocol server. | 2022-03-21 10:00:11.636 DTC Protocol Server listening on port 11099. | 2022-03-21 10:00:11.636 Reading Internal Order ID file. | 2022-03-21 10:00:11.636 Reading Trade Orders file. | 2022-03-21 10:00:11.678 Reading Trade Positions file. | 2022-03-21 10:00:11.678 Reading Trade Account Data files. | 2022-03-21 10:00:11.679 UDPListener (1940). Port 22904 | Listening on UDP port 22904. | 2022-03-21 10:00:11.685 Software version: 2361 64-bit | 2022-03-21 10:00:11.685 OpenGL enabled (NVIDIA Corporation/NVIDIA GeForce GTX 1070 Ti/PCIe/SSE2) | 2022-03-21 10:00:11.685 Primary Thread ID: 23392 | 2022-03-21 10:00:11.685 Usage end date: 2022-09-10 | 2022-03-21 10:00:11.685 Enabled for: Advanced Features 2. | 2022-03-21 10:00:11.685 Enabled for: Sierra Chart Historical Data Service. | 2022-03-21 10:00:11.685 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-21 10:00:11.685 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-21 10:00:11.685 Enabled for exchange2: CME (Trading Account Required) | 2022-03-21 10:00:11.685 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-21 10:00:11.685 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-21 10:00:11.685 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-21 10:00:11.685 Enabled for exchange2: EUREX EOBI | 2022-03-21 10:00:11.685 Enabled for exchange2: fairx_exchange.data | 2022-03-21 10:00:11.685 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-21 10:00:11.685 Current selected Data/Trading service: Teton CME Order Routing | 2022-03-21 10:00:11.685 Custom symbol settings values: enabled | 2022-03-21 10:00:11.685 Chart Update Interval: 10 | 2022-03-21 10:00:11.685 Intraday Data Storage Time Unit: 0 | 2022-03-21 10:00:11.685 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2022-03-21 10:00:11.685 2022-03-21 10:00:11 Local computer time in UTC | 2022-03-21 10:00:11.685 2022-03-21 10:00:11 Local computer time in SC Time Zone | 2022-03-21 10:00:11.685 2022-03-21 09:59:14 Server time in UTC | 2022-03-21 10:00:11.685 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-21 10:00:11.685 Program path: D:\Sierra Chart\ | 2022-03-21 10:00:11.685 Data Files path: D:\Sierra Chart\Data\ | 2022-03-21 10:00:11.685 OS Version Number: 10.0 | 2022-03-21 10:00:11.685 Locale Setting: C | 2022-03-21 10:00:11.685 DLLs: Trade29CustomStudies_2151_64.dll, UserContributedStudies_64.dll | 2022-03-21 10:00:11.686 Allowed protected custom studies: Trade29 Custom Studies | 2022-03-21 10:00:11.686 (log removed) Date Time Of Last Edit: 2022-03-22 16:39:53
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| [2022-03-22 19:46:27] |
| Sierra_Chart Engineering - Posts: 19975 |
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We created this list of items that can cause high memory usage: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.53 - Causes of High Memory Usage We have released a new version of the Sierra Chart installer that has a selection to choose the download server location. Choose United States. Try updating again: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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