Support Board
Date/Time: Mon, 23 Jun 2025 01:28:04 +0000
Micro ES charts are freezing computer
View Count: 710
| [2022-03-02 19:53:41] |
| Rick McGlashan - Posts: 8 |
|
Computer was working fine all day then started to freeze up, I downloaded latest version but that doesn't help.
|
 Data Log.PNG / V - Attached On 2022-03-02 19:46:25 UTC - Size: 120.85 KB - 160 views |
| [2022-03-02 21:44:38] |
| John - SC Support - Posts: 40555 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-02 22:05:25] |
| Rick McGlashan - Posts: 8 |
|
Software version: 2362 64-bit | 2022-03-03 09:02:25.957 Safe Mode enabled | 2022-03-03 09:02:25.957 Primary Thread ID: 16364 | 2022-03-03 09:02:25.957 Usage end date: 2022-03-31 | 2022-03-03 09:02:25.957 Enabled for: Advanced Features 2. | 2022-03-03 09:02:25.957 Enabled for: Sierra Chart Historical Data Service. | 2022-03-03 09:02:25.957 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-03 09:02:25.957 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-03 09:02:25.957 Current selected Data/Trading service: CQG WebAPI | 2022-03-03 09:02:25.957 Custom symbol settings values: enabled | 2022-03-03 09:02:25.957 Chart Update Interval: 500 | 2022-03-03 09:02:25.957 Intraday Data Storage Time Unit: 0 | 2022-03-03 09:02:25.957 Time Zone: +11:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) | 2022-03-03 09:02:25.957 2022-03-02 22:02:25 Local computer time in UTC | 2022-03-03 09:02:25.957 2022-03-03 09:02:25 Local computer time in SC Time Zone | 2022-03-03 09:02:25.957 2022-03-02 21:18:17 Server time in UTC | 2022-03-03 09:02:25.957 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-03-03 09:02:25.958 Program path: C:\SierraChart\ | 2022-03-03 09:02:25.958 Data Files path: C:\SierraChart\Data\ | 2022-03-03 09:02:25.958 OS Version Number: 10.0 | 2022-03-03 09:02:25.958 Locale Setting: C | 2022-03-03 09:02:25.958 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-03-03 09:02:25.959 Allowed protected custom studies: | 2022-03-03 09:02:25.959 CQG WebAPI | Connecting to server api.cqg.com | 2022-03-03 09:03:45.579 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2022-03-03 09:03:45.579 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2022-03-03 09:03:46.058 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2022-03-03 09:03:46.058 CQG WebSocket socket (1) | Connecting to IP: 203.192.64.152. | 2022-03-03 09:03:46.058 CQG WebSocket | Opening WebSocket. | 2022-03-03 09:03:46.082 CQG WebSocket | Sending WebSocket handshake. | 2022-03-03 09:03:46.082 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2022-03-03 09:03:46.165 CQG WebSocket | Server header | Connection: upgrade | 2022-03-03 09:03:46.165 CQG WebSocket | Server header | Sec-WebSocket-Accept: 0pB7Z8cJL6xfeHavh+JfZfH32fU= | 2022-03-03 09:03:46.165 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2022-03-03 09:03:46.165 CQG WebSocket | Server header | Upgrade: websocket | 2022-03-03 09:03:46.165 CQG WebSocket | Server header | | 2022-03-03 09:03:46.165 CQG WebSocket | Web socket state is now open. | 2022-03-03 09:03:46.165 CQG WebAPI | WebSocket connected. | 2022-03-03 09:03:46.165 CQG WebAPI | Sending market data logon message. | 2022-03-03 09:03:46.165 CQG WebAPI | Base Time: 2022-02-20T08:19:10. 2022-02-20 08:19:10 | 2022-03-03 09:03:47.004 CQG WebAPI | Logon successful. Session Token = 11e/IAn60i5UJ8xa5KeQs/cNlkNqr0v30baqggaPN0MPtdFShmAKH8AA6CbUr0t/cc/mwaE64V9 | 2022-03-03 09:03:47.004 CQG WebAPI | Connected to server complete. | 2022-03-03 09:03:47.004 Triggering next historical data download in queue. | 2022-03-03 09:03:47.006 Triggering next historical data download in queue. | 2022-03-03 09:03:47.006 Triggering next historical data download in queue. | 2022-03-03 09:03:47.006 Triggering next historical data download in queue. | 2022-03-03 09:03:47.006 Updated verified funded futures trading account ending date to: 2022-04-01 22:03:47 | 2022-03-03 09:03:47.006 CQG WebAPI | Sending Trade Accounts request message. | 2022-03-03 09:03:47.010 No download requests in the queue to start downloads for. | 2022-03-03 09:03:47.010 No download requests in the queue to start downloads for. | 2022-03-03 09:03:47.010 No download requests in the queue to start downloads for. | 2022-03-03 09:03:47.010 No download requests in the queue to start downloads for. | 2022-03-03 09:03:47.010 CQG WebAPI | Brokerage name: AMP3. Account Name: 120560 | 2022-03-03 09:03:47.086 Updated verified funded futures trading account ending date to: 2022-04-01 22:03:47 | 2022-03-03 09:03:47.086 CQG WebAPI | Sending collateral subscribe request. | 2022-03-03 09:03:47.086 Using symbol data fast lookup vector | 2022-03-03 09:03:47.472 CQG WebAPI | Starting real-time market data updates for: F.US.APH22. ID: 1 Service code: cqg | 2022-03-03 09:03:47.472 CQG WebAPI | Sending symbol resolution request for F.US.APH22. ID: 831360 | 2022-03-03 09:03:47.472 CQG WebAPI | Requesting security definition data for: F.US.APH22. ID: 1 | 2022-03-03 09:03:47.472 CQG WebAPI | Using primary service for historical data for F.US.APH22 | 2022-03-03 09:03:47.472 Added historical Intraday data request for F.US.APH22 to the queue. | 2022-03-03 09:03:47.472 Intraday data recording state for symbol F.US.APH22 is set to download 'Pending'. | 2022-03-03 09:03:47.472 Triggering next historical data download in queue. | 2022-03-03 09:03:47.472 Delaying start of download for F.US.APH22 | 2022-03-03 09:03:47.472 CQG WebAPI | Starting real-time market data updates for: F.US.MESH22. ID: 2 Service code: cqg | 2022-03-03 09:03:47.472 CQG WebAPI | Sending symbol resolution request for F.US.MESH22. ID: 831361 | 2022-03-03 09:03:47.472 CQG WebAPI | Requesting security definition data for: F.US.MESH22. ID: 2 | 2022-03-03 09:03:47.472 CQG WebAPI | Using primary service for historical data for F.US.MESH22 | 2022-03-03 09:03:47.472 Added historical Intraday data request for F.US.MESH22 to the queue. | 2022-03-03 09:03:47.472 Intraday data recording state for symbol F.US.MESH22 is set to download 'Pending'. | 2022-03-03 09:03:47.472 Triggering next historical data download in queue. | 2022-03-03 09:03:47.472 CQG WebAPI | Received symbol resolution report for symbol F.US.APH22. Search Symbol: F.US.APH22. Request ID: 831360. Contract ID: 1. | 2022-03-03 09:03:47.500 CQG WebAPI | Requesting market data for F.US.APH22 | 2022-03-03 09:03:47.500 CQG WebAPI | Received symbol resolution report for symbol F.US.MESH22. Search Symbol: F.US.MESH22. Request ID: 831361. Contract ID: 2. | 2022-03-03 09:03:47.506 CQG WebAPI | Requesting market data for F.US.MESH22 | 2022-03-03 09:03:47.506 CQG WebAPI | Market data subscription for F.US.APH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.AP (corresponding to ID = 1) is not enabled. | 2022-03-03 09:03:47.575 Symbol Error - F.US.APH22 is unknown, unavailable, or improperly formatted. Real-time data subscription for instrument F.US.AP (corresponding to ID = 1) is not enabled. | 2022-03-03 09:03:47.575 HD Request # 9 | Downloading Intraday chart data for F.US.APH22 to the file F.US.APH22.scid. Service: cqg | 2022-03-03 09:03:48.039 HD Request # 9 | Download start date-time: 2022-03-02 22:36:53.000000. File last date-time: 2022-03-02 22:36:53.752001 | 2022-03-03 09:03:48.039 HD Request # 9 | Requesting historical Tick data. | 2022-03-03 09:03:48.039 HD Request # 9 | Error downloading historical Intraday data for F.US.APH22. Instrument F.US.AP (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2022-03-03 09:03:48.111 HD Request # 9 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.APH22 | 2022-03-03 09:03:48.111 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2022-03-02 11:36:53.752001 | 2022-03-03 09:03:48.111 HD Request # 9 | Completion time: 0s | 2022-03-03 09:03:48.111 HD Request # 9 | Intraday data download complete for F.US.APH22. Unique request ID: 9 | 2022-03-03 09:03:48.111 Removing historical data download ID 9. | 2022-03-03 09:03:48.111 Real-time Intraday chart data file updates started for F.US.APH22 | 2022-03-03 09:03:48.111 Intraday chart data file opened for F.US.APH22 | 2022-03-03 09:03:48.111 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2022-03-03 09:03:48.111 Triggering next historical data download in queue. | 2022-03-03 09:03:48.111 Delaying start of download for F.US.MESH22 | 2022-03-03 09:03:48.111 CQG WebAPI | Sending positions subscribe request. RequestID: 831363 | 2022-03-03 09:03:50.024 CQG WebAPI | Sending orders subscribe request. RequestID: 831364 | 2022-03-03 09:03:50.024 Requesting market depth updates for: F.US.MESH22 if supported. | 2022-03-03 09:03:52.007 CQG WebAPI | Requesting market data including full depth for F.US.MESH22 | 2022-03-03 09:03:52.007 HD Request # 10 | Downloading Intraday chart data for F.US.MESH22 to the file F.US.MESH22.scid. Service: cqg | 2022-03-03 09:03:52.039 HD Request # 10 | Download start date-time: 2022-03-03 09:00:00.000000. File last date-time: 2022-03-03 09:00:00.108002 | 2022-03-03 09:03:52.040 HD Request # 10 | Requesting historical Minute data. | 2022-03-03 09:03:52.040 HD Request # 10 | Receiving Intraday data for F.US.MESH22 starting at 2022-03-03 08:59:00.000000 | 2022-03-03 09:03:52.602 HD Request # 10 | Received 1 Intraday data record from 2022-03-03 08:59:00.000000 to 2022-03-03 08:59:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESH22 | 2022-03-03 09:03:52.602 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2022-03-02 22:00:00.108002 | 2022-03-03 09:03:52.602 HD Request # 10 | Completion time: 0s | 2022-03-03 09:03:52.602 HD Request # 10 | Intraday data download complete for F.US.MESH22. Unique request ID: 10 | 2022-03-03 09:03:52.602 Removing historical data download ID 10. | 2022-03-03 09:03:52.602 Real-time Intraday chart data file updates started for F.US.MESH22 | 2022-03-03 09:03:52.602 Intraday chart data file opened for F.US.MESH22 | 2022-03-03 09:03:52.602 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2022-03-03 09:03:52.602 Triggering next historical data download in queue. | 2022-03-03 09:03:52.602 No download requests in the queue to start downloads for. | 2022-03-03 09:03:52.602 |
| [2022-03-02 22:18:59] |
| John - SC Support - Posts: 40555 |
|
We are not seeing any issue for ES, but you do have the following line in your log: CQG WebAPI | Market data subscription for F.US.APH22 was unsuccessful. Text: Real-time data subscription for instrument F.US.AP (corresponding to ID = 1) is not enabled
Refer to the following regarding this error: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-02 22:28:47] |
| Rick McGlashan - Posts: 8 |
|
What about this data log?
|
| Data Log.PNG / V - Attached On 2022-03-02 22:28:31 UTC - Size: 120.85 KB - 136 views |
| [2022-03-02 22:59:19] |
| John - SC Support - Posts: 40555 |
|
That is regarding the Back-Adjustment for the 3 minute chart. You would want to open a Daily Historical chart for F.US.MESH22 and also make it a Back-Adjusted Chart and download data at least as far back as that 3 minute chart goes back.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-03 01:23:01] |
| |
|
If you have issues with your computer freezing, that is a system level issue we cannot help with. Regarding the errors you are seeing in the log for the MES continuous contract, that contract did not trade back in 2017! Reduce the amount of days in the chart: Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: