Support Board
Date/Time: Mon, 23 Jun 2025 01:31:51 +0000
Not receiving Real-Time data
View Count: 620
| [2022-03-02 02:56:51] |
| jonntran - Posts: 3 |
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Hello, I am having issues receiving real-time data. I checked global settings -> data/trade service settings, and it is currently set with: Teton CME Order Routing and Advantage/Stage5. Help is appreciated. Thank you, Software version: 2362 64-bit | 2022-03-02 02:40:57.319 Primary Thread ID: 596 | 2022-03-02 02:40:57.319 Usage end date: 2022-06-02 | 2022-03-02 02:40:57.319 Enabled for: Advanced Features 2. | 2022-03-02 02:40:57.319 Enabled for: Sierra Chart Historical Data Service. | 2022-03-02 02:40:57.319 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-02 02:40:57.319 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-02 02:40:57.319 Enabled for exchange2: fairx_exchange.data | 2022-03-02 02:40:57.319 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-02 02:40:57.319 Current selected Data/Trading service: Teton CME Order Routing | 2022-03-02 02:40:57.319 Custom symbol settings values: enabled | 2022-03-02 02:40:57.319 Chart Update Interval: 500 | 2022-03-02 02:40:57.319 Intraday Data Storage Time Unit: 0 | 2022-03-02 02:40:57.319 Time Zone: +00:00:00 (UTC+00) | 2022-03-02 02:40:57.319 2022-03-02 02:40:57 Local computer time in UTC | 2022-03-02 02:40:57.319 2022-03-02 02:40:57 Local computer time in SC Time Zone | 2022-03-02 02:40:57.319 2022-03-02 02:28:26 Server time in UTC | 2022-03-02 02:40:57.319 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-02 02:40:57.319 Program path: C:\SierraChart\ | 2022-03-02 02:40:57.319 Data Files path: C:\SierraChart\Data\ | 2022-03-02 02:40:57.319 OS Version Number: 6.1 | 2022-03-02 02:40:57.319 Locale Setting: C | 2022-03-02 02:40:57.319 DLLs: UserContributedStudies_64.dll | 2022-03-02 02:40:57.320 Allowed protected custom studies: | 2022-03-02 02:40:57.320 File >> Disconnect selected. | 2022-03-02 02:41:05.084 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-03-02 02:41:05.084 DTC Client socket (1) | CloseSocket call. | 2022-03-02 02:41:05.085 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-02 02:41:05.085 | Waiting for socket receive thread to end | 2022-03-02 02:41:05.085 DTC Client socket (2) | CloseSocket call. | 2022-03-02 02:41:05.086 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-03-02 02:41:05.086 | Disconnected from the server. | 2022-03-02 02:41:05.086 Teton CME Order Routing | Disconnected. | 2022-03-02 02:41:05.086 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-03-02 02:41:05.121 DTC Client socket (1) | Closed. | 2022-03-02 02:41:05.121 Teton CME Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11093 | 2022-03-02 02:41:15.534 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-03-02 02:41:15.562 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-03-02 02:41:15.563 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-03-02 02:41:15.563 Teton CME Order Routing | Network connection to server complete. | 2022-03-02 02:41:15.836 Teton CME Order Routing | Starting socket receive thread. | 2022-03-02 02:41:15.836 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-03-02 02:41:15.836 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-03-02 02:41:15.951 Teton CME Order Routing | Sending logon request message. | 2022-03-02 02:41:15.951 Teton CME Order Routing | Received logon response. | 2022-03-02 02:41:16.458 Teton CME Order Routing | Server Name: SC DTC Server. Build=41200. | 2022-03-02 02:41:16.458 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-03-02 02:41:16.458 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-03-02 02:41:16.458 Teton CME Order Routing | Trading is supported. | 2022-03-02 02:41:16.458 Teton CME Order Routing | Order cancel and replace is supported. | 2022-03-02 02:41:16.458 Teton CME Order Routing | OCO Orders supported. | 2022-03-02 02:41:16.458 Teton CME Order Routing | Bracket Orders supported. | 2022-03-02 02:41:16.458 Teton CME Order Routing | Connected to server complete. | 2022-03-02 02:41:16.458 Triggering next historical data download in queue. | 2022-03-02 02:41:16.459 Triggering next historical data download in queue. | 2022-03-02 02:41:16.459 Triggering next historical data download in queue. | 2022-03-02 02:41:16.459 Triggering next historical data download in queue. | 2022-03-02 02:41:16.459 Updated verified funded futures trading account ending date to: 2022-04-01 02:41:16 | 2022-03-02 02:41:16.459 No download requests in the queue to start downloads for. | 2022-03-02 02:41:16.459 No download requests in the queue to start downloads for. | 2022-03-02 02:41:16.459 No download requests in the queue to start downloads for. | 2022-03-02 02:41:16.460 No download requests in the queue to start downloads for. | 2022-03-02 02:41:16.460 Updated verified funded futures trading account ending date to: 2022-04-01 02:41:16 | 2022-03-02 02:41:16.496 https://www.sierrachart.com/image.php?Image=164618955520.png |
| [2022-03-02 17:52:05] |
| John - SC Support - Posts: 40555 |
|
You have not completed the data setup for the Denali Exchange Data Feed. In particular, you have not activated the exchanges for which you want the real-time data. For the CME Group, you would activate the exchanges at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the NASDAQ TotalView, you would activate the exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNASDAQ#Exchanges If you need data for EUREX or CFE, then you would need to follow through the Setup Instructions for those exchanges at the following link: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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