Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 23:24:11 +0000

How to Post a Message for Support

Real Time Data and Ninja Trader

View Count: 596

[2022-03-02 00:16:02] #1 [Go To First Post]
User314234 - Posts: 6
Hello, I keep receiving the message that I need to connect to my live trading account. I have done this several times last month and today. Ninja Trader has used Dorman for a clearing firm but now has its own, so I currently have Ninja with them also as the clearing broker. Will this work to connect to for the once per month so that I can show prof for the Non- Professional?

[2022-03-02 08:37:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
. I have done this several times last month and today. We can see this has been completed. You do not need to do this for another month from now. Will this work to connect to for the once per month so that I can show prof for the Non- Professional? Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-06 23:29:02] #3 [Go To First Post]
User314234 - Posts: 6
My data still doesn't connect

[2022-12-07 15:13:56] #4 [Go To First Post]
John - SC Support - Posts: 31131
The reason you are not getting real-time data, and historical data in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the Non-Professional exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-07 18:08:22] #5 [Go To First Post]
User314234 - Posts: 6
Please issue me a refund for this months services or do a manual verification for my status of a non professional.

[2022-12-07 21:36:47] #6 [Go To First Post]
John - SC Support - Posts: 31131
Are you not able to connect to your CQG account from Ninja Trader? Follow the instructions at the following link to make this connection: CQG Trading Platform Service: Setup Instructions Note that we can refund your Usage Time, if you want, but the exchange fees are not refundable as they go to the exchanges themselves and they do not issue refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-12-08 01:09:46] #7 [Go To First Post]
User314234 - Posts: 6
Please do Not issue a refund

[2022-12-09 16:42:32] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14092
Let us know if you need further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: