Support Board
Date/Time: Mon, 23 Jun 2025 01:26:39 +0000
[User Discussion] - Demo reset required
View Count: 532
| [2022-03-01 23:35:04] |
| User924366 - Posts: 3 |
|
Hi, I signed up with my broker (Optimus Futures) for a trial of Sierra with Rithmic feed on 27Feb. I completed the sign up process but then received a message telling me I only had a day?? and now I receive the error message "your paid usage time has ended. Your account is in Free Mode." When I look at the log, apparently my account setup wasn't completed properly-left out some personal details which I thought were optional. I updated my details but nothing has changed. I liaised with my broker and they advised to send this support ticket through as they only handle the data feed. Can this be reset please. Thanks |
| [2022-03-02 17:48:29] |
| John - SC Support - Posts: 40555 |
|
You just needed to go through the Trial Activation as defined here: Sierra Chart Trial Account But we have gone ahead and started your trial time for you, so you do not need to do anything further at this point. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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