Support Board
Date/Time: Mon, 23 Jun 2025 06:21:36 +0000
Post From: Demo reset required
| [2022-03-01 23:35:04] |
| User924366 - Posts: 3 |
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Hi, I signed up with my broker (Optimus Futures) for a trial of Sierra with Rithmic feed on 27Feb. I completed the sign up process but then received a message telling me I only had a day?? and now I receive the error message "your paid usage time has ended. Your account is in Free Mode." When I look at the log, apparently my account setup wasn't completed properly-left out some personal details which I thought were optional. I updated my details but nothing has changed. I liaised with my broker and they advised to send this support ticket through as they only handle the data feed. Can this be reset please. Thanks |