Support Board
Date/Time: Tue, 16 Sep 2025 05:30:00 +0000
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View Count: 565
| [2022-03-01 15:12:21] |
| User604772 - Posts: 8 |
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Hey, I just bought/renewed the CME non Professional data feed, but my charts wont update and load data from today (nothing new after 2-28-2022) I have tried to wait some minutes and restarting Sierra charts, what to do? Best regards Alexander |
| [2022-03-01 17:49:52] |
| John - SC Support - Posts: 41827 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-01 23:14:53] |
| User604772 - Posts: 8 |
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It worked, disconnected and connected back again resolved the problem right away, thanks!
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| [2022-03-02 07:57:29] |
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If there is any missing data in the charts or any problem with the historical Intraday data, then refer to: Data Errors or Spikes in Charts, Flat or Flat Line Graph, Compressed Graph, Errors with Date/Time Values: 2.1.2 Deleting and Re-downloading Data. (Easier and Recommended Method) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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