Support Board
Date/Time: Mon, 23 Jun 2025 06:52:13 +0000
Downloading Cont Charts stuck
View Count: 534
| [2022-02-26 10:19:15] |
| User565974 - Posts: 32 |
|
Hello, I run two sub- instances plus main instance where I only use EUREX products - everything runs well!!! Since adding US markets NQ on sub- instance 2 and ES on sub instance 3 both aren´t able to download their cont charts while EUREX products do well I always need to disconnect and re- connect to data feed and after that all charts loaded!!!! I did all the stuff like delete data and download, translate symbols to current service....but don´t worked! Also when using intraday settings for the daily charts in NQ and ES - charts are not loading all days lot of days in the past are missing!!!! (any ideas why)? Are there any other ideas, solutions to get this solved??? Thanks in advance |
| [2022-02-28 16:26:01] |
| John - SC Support - Posts: 40555 |
|
Can you please give us some more description of the particular issue in the sub-instances, such as is the data not loading, is not loading all of the expected data, or is it something else? Also, please get us a copy of your Message Log from one of the Sub-Instances when you are having the issue by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-01 14:04:40] |
| User565974 - Posts: 32 |
|
Meanwhile ES Charts are loading in sub- instance 3, but NQ Chart still pending while other charts already downloaded!! NQ charts - "Downloading Continuous Contract Data" in blue!! After disconnect and re-connect Charts loaded!! Msg Log: (btw why is there written Trading account required)???? I´m with AMP Future!! Software version: 2361 64-bit | 2022-03-01 14:59:44.415 Primary Thread ID: 14740 | 2022-03-01 14:59:44.415 Usage end date: 2022-04-08 | 2022-03-01 14:59:44.415 Enabled for: Advanced Features 2. | 2022-03-01 14:59:44.415 Enabled for: Sierra Chart Historical Data Service. | 2022-03-01 14:59:44.415 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-03-01 14:59:44.415 Enabled for: Delayed Denali Exchange Data Feed. | 2022-03-01 14:59:44.415 Enabled for exchange2: CME (Trading Account Required) | 2022-03-01 14:59:44.415 Enabled for exchange2: CBOT (Trading Account Required) | 2022-03-01 14:59:44.415 Enabled for exchange2: COMEX (Trading Account Required) | 2022-03-01 14:59:44.415 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-03-01 14:59:44.415 Enabled for exchange2: EUREX EOBI | 2022-03-01 14:59:44.415 Enabled for exchange2: fairx_exchange.data | 2022-03-01 14:59:44.415 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-03-01 14:59:44.415 Current selected Data/Trading service: DTC - Sub Instance | 2022-03-01 14:59:44.415 Custom symbol settings values: enabled | 2022-03-01 14:59:44.415 Chart Update Interval: 500 | 2022-03-01 14:59:44.415 Intraday Data Storage Time Unit: 0 | 2022-03-01 14:59:44.415 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-03-01 14:59:44.415 2022-03-01 13:59:44 Local computer time in UTC | 2022-03-01 14:59:44.415 2022-03-01 14:59:44 Local computer time in SC Time Zone | 2022-03-01 14:59:44.415 2022-03-01 13:55:37 Server time in UTC | 2022-03-01 14:59:44.415 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-03-01 14:59:44.415 Program path: C:\SierraChart\SierraChartInstance_2\ | 2022-03-01 14:59:44.415 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2022-03-01 14:59:44.415 OS Version Number: 10.0 | 2022-03-01 14:59:44.415 Locale Setting: C | 2022-03-01 14:59:44.415 DLLs: UserContributedStudies_64.dll | 2022-03-01 14:59:44.416 Allowed protected custom studies: | 2022-03-01 14:59:44.416 File >> Disconnect selected. | 2022-03-01 14:59:49.938 Canceling queued historical data download request for F.US.ENQM21 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 12. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.ENQU21 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 13. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.ENQZ21 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 14. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.ENQH22 Daily data. | 2022-03-01 14:59:49.939 Removing historical data download ID 15. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.DLH22 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 16. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.FGBXH22 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 17. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.DGH22 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 18. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.FBTPH22 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 19. | 2022-03-01 14:59:49.939 Canceling queued historical data download request for F.US.DSXH22 Intraday data. | 2022-03-01 14:59:49.939 Removing historical data download ID 20. | 2022-03-01 14:59:49.939 HD Request # 11 | Active download canceled. | 2022-03-01 14:59:49.939 Historical data download thread signaled to stop. | 2022-03-01 14:59:49.939 Socket (2) | CloseSocket call. | 2022-03-01 14:59:49.939 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-03-01 14:59:49.939 HD Request # 11 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.ENQH21 | 2022-03-01 14:59:49.939 HD Request # 11 | Completion time: 1m 56s | 2022-03-01 14:59:49.939 HD Request # 11 | Intraday data download complete for F.US.ENQH21. Unique request ID: 11 | 2022-03-01 14:59:49.939 Removing historical data download ID 11. | 2022-03-01 14:59:49.939 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-03-01 14:59:49.939 Triggering next historical data download in queue. | 2022-03-01 14:59:49.939 Socket (2) | Socket gracefully closed by remote side. | 2022-03-01 14:59:49.939 Socket (2) | Closed. | 2022-03-01 14:59:49.939 CQG WebAPI | Waiting for socket receive thread to end | 2022-03-01 14:59:50.031 DTC Client socket (1) | CloseSocket call. | 2022-03-01 14:59:50.031 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-03-01 14:59:50.031 CQG WebAPI | Disconnected. | 2022-03-01 14:59:50.031 No download requests in the queue to start downloads for. | 2022-03-01 14:59:50.031 F.US.ENQH22 [CBV] 15 Min #3 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:50.189 F.US.ENQH22 [CBV] 15 Min #3 | Reloading chart. | 2022-03-01 14:59:50.189 F.US.ENQH22 [CBV] 1 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:50.497 F.US.ENQH22 [CBV] 1 Min #4 | Reloading chart. | 2022-03-01 14:59:50.497 F.US.ENQH22 [CBV] 60 Min #2 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:50.712 F.US.ENQH22 [CBV] 60 Min #2 | Reloading chart. | 2022-03-01 14:59:50.712 F.US.ENQH22 [CBV] 3 Min #5 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:50.926 F.US.ENQH22 [CBV] 3 Min #5 | Reloading chart. | 2022-03-01 14:59:50.941 F.US.ENQH22 [CBV] #6 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:51.127 F.US.ENQH22 [CBV] #6 | Reloading chart. | 2022-03-01 14:59:51.127 F.US.ENQH22 [CBV] Daily #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:51.316 F.US.ENQH22 [CBV] Daily #1 | Reloading chart. | 2022-03-01 14:59:51.319 F.US.ENQH22 [CBV] 1 Min #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-03-01 14:59:52.209 F.US.ENQH22 [CBV] 1 Min #7 | Reloading chart. | 2022-03-01 14:59:52.209 F.US.ENQH22 [CBV] 15 Min #3 | Reloading chart. | 2022-03-01 14:59:52.441 F.US.ENQH22 [CBV] 1 Min #4 | Reloading chart. | 2022-03-01 14:59:52.939 F.US.ENQH22 [CBV] 60 Min #2 | Reloading chart. | 2022-03-01 14:59:53.398 F.US.ENQH22 [CBV] 3 Min #5 | Reloading chart. | 2022-03-01 14:59:53.856 F.US.ENQH22 [CBV] #6 | Reloading chart. | 2022-03-01 14:59:54.306 CQG WebAPI | Connecting to the server 127.0.0.1. Port 11099 | 2022-03-01 14:59:54.770 DTC Client socket (2) | Creating socket. | 2022-03-01 14:59:54.770 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-03-01 14:59:54.770 DTC Client socket (2) | Connecting to IP: 127.0.0.1. | 2022-03-01 14:59:54.770 F.US.ENQH22 [CBV] Daily #1 | Reloading chart. | 2022-03-01 14:59:54.773 CQG WebAPI | Network connection to server complete. | 2022-03-01 14:59:56.618 CQG WebAPI | Starting socket receive thread. | 2022-03-01 14:59:56.618 CQG WebAPI | Sending encoding request to server: Binary VLS. Compression: none | 2022-03-01 14:59:56.618 F.US.ENQH22 [CBV] 1 Min #7 | Reloading chart. | 2022-03-01 14:59:56.622 CQG WebAPI | Setting DTC encoding to Binary VLS | 2022-03-01 14:59:57.094 CQG WebAPI | Sending logon request message. | 2022-03-01 14:59:57.094 CQG WebAPI | Received logon response. | 2022-03-01 14:59:57.129 CQG WebAPI | Server Name: SC DTC Server. Build=41119M. | 2022-03-01 14:59:57.129 CQG WebAPI | Server protocol version: 8. Client protocol version: 8 | 2022-03-01 14:59:57.129 CQG WebAPI | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. | 2022-03-01 14:59:57.129 CQG WebAPI | Trading is supported. | 2022-03-01 14:59:57.129 CQG WebAPI | Order cancel and replace is supported. | 2022-03-01 14:59:57.129 CQG WebAPI | OCO Orders supported. | 2022-03-01 14:59:57.129 CQG WebAPI | Bracket Orders supported. | 2022-03-01 14:59:57.129 CQG WebAPI | Connected to server complete. | 2022-03-01 14:59:57.129 Triggering next historical data download in queue. | 2022-03-01 14:59:57.130 Triggering next historical data download in queue. | 2022-03-01 14:59:57.130 Triggering next historical data download in queue. | 2022-03-01 14:59:57.130 Triggering next historical data download in queue. | 2022-03-01 14:59:57.130 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 2. | 2022-03-01 14:59:57.256 No download requests in the queue to start downloads for. | 2022-03-01 14:59:57.256 No download requests in the queue to start downloads for. | 2022-03-01 14:59:57.256 No download requests in the queue to start downloads for. | 2022-03-01 14:59:57.256 No download requests in the queue to start downloads for. | 2022-03-01 14:59:57.256 Using symbol data fast lookup vector | 2022-03-01 14:59:57.284 CQG WebAPI | Starting real-time market data updates for: F.US.ENQH22. ID: 1 Service code: cqg | 2022-03-01 14:59:57.285 CQG WebAPI | Requesting security definition data for: F.US.ENQH22. ID: 1 | 2022-03-01 14:59:57.285 Added historical Intraday data request for F.US.ENQH22 to the queue. | 2022-03-01 14:59:57.285 Intraday data recording state for symbol F.US.ENQH22 is set to download 'Pending'. | 2022-03-01 14:59:57.285 Triggering next historical data download in queue. | 2022-03-01 14:59:57.285 Delaying start of download for F.US.ENQH22 | 2022-03-01 14:59:57.285 CQG WebAPI | Received security definition for symbol F.US.ENQH22 | 2022-03-01 14:59:57.286 CQG WebAPI | Starting real-time market data updates for: F.US.FBTPM22. ID: 3 Service code: cqg | 2022-03-01 14:59:57.291 CQG WebAPI | Requesting security definition data for: F.US.FBTPM22. ID: 3 | 2022-03-01 14:59:57.291 CQG WebAPI | Starting real-time market data updates for: F.US.FBTPH22. ID: 2 Service code: cqg | 2022-03-01 14:59:57.291 CQG WebAPI | Requesting security definition data for: F.US.FBTPH22. ID: 2 | 2022-03-01 14:59:57.291 Added historical Intraday data request for F.US.FBTPH22 to the queue. | 2022-03-01 14:59:57.291 Intraday data recording state for symbol F.US.FBTPH22 is set to download 'Pending'. | 2022-03-01 14:59:57.291 Triggering next historical data download in queue. | 2022-03-01 14:59:57.291 CQG WebAPI | Starting real-time market data updates for: F.US.DSXH22. ID: 4 Service code: cqg | 2022-03-01 14:59:57.292 CQG WebAPI | Requesting security definition data for: F.US.DSXH22. ID: 4 | 2022-03-01 14:59:57.292 Added historical Intraday data request for F.US.DSXH22 to the queue. | 2022-03-01 14:59:57.292 Intraday data recording state for symbol F.US.DSXH22 is set to download 'Pending'. | 2022-03-01 14:59:57.292 Triggering next historical data download in queue. | 2022-03-01 14:59:57.292 CQG WebAPI | Received security definition for symbol F.US.FBTPM22 | 2022-03-01 14:59:57.425 CQG WebAPI | Received security definition for symbol F.US.FBTPH22 | 2022-03-01 14:59:57.425 CQG WebAPI | Received security definition for symbol F.US.DSXH22 | 2022-03-01 14:59:57.425 CQG WebAPI | Received security definition for symbol F.US.ENQH22 | 2022-03-01 14:59:57.425 CQG WebAPI | Starting real-time market data updates for: F.US.DLH22. ID: 5 Service code: cqg | 2022-03-01 14:59:57.426 CQG WebAPI | Requesting security definition data for: F.US.DLH22. ID: 5 | 2022-03-01 14:59:57.426 Added historical Intraday data request for F.US.DLH22 to the queue. | 2022-03-01 14:59:57.426 Intraday data recording state for symbol F.US.DLH22 is set to download 'Pending'. | 2022-03-01 14:59:57.426 Triggering next historical data download in queue. | 2022-03-01 14:59:57.426 CQG WebAPI | Received security definition for symbol F.US.DLH22 | 2022-03-01 14:59:57.427 CQG WebAPI | Starting real-time market data updates for: F.US.DGH22. ID: 6 Service code: cqg | 2022-03-01 14:59:57.428 CQG WebAPI | Requesting security definition data for: F.US.DGH22. ID: 6 | 2022-03-01 14:59:57.428 Added historical Intraday data request for F.US.DGH22 to the queue. | 2022-03-01 14:59:57.428 Intraday data recording state for symbol F.US.DGH22 is set to download 'Pending'. | 2022-03-01 14:59:57.428 Triggering next historical data download in queue. | 2022-03-01 14:59:57.428 CQG WebAPI | Received security definition for symbol F.US.DGH22 | 2022-03-01 14:59:57.435 CQG WebAPI | Starting real-time market data updates for: F.US.FGBXH22. ID: 7 Service code: cqg | 2022-03-01 14:59:57.435 CQG WebAPI | Requesting security definition data for: F.US.FGBXH22. ID: 7 | 2022-03-01 14:59:57.435 Added historical Intraday data request for F.US.FGBXH22 to the queue. | 2022-03-01 14:59:57.435 Intraday data recording state for symbol F.US.FGBXH22 is set to download 'Pending'. | 2022-03-01 14:59:57.435 Triggering next historical data download in queue. | 2022-03-01 14:59:57.435 CQG WebAPI | Received security definition for symbol F.US.FGBXH22 | 2022-03-01 14:59:57.436 CQG WebAPI | Received security definition for symbol F.US.ENQH22 | 2022-03-01 14:59:57.514 Symbol settings MD5 received. Request ID: 2. | 2022-03-01 14:59:59.081 Symbol settings are up-to-date for cqg. | 2022-03-01 14:59:59.081 HD Request # 12 | Downloading Intraday chart data for F.US.ENQH22 to the file F.US.ENQH22.scid. Service: cme | 2022-03-01 15:00:02.408 HD Request # 12 | Download start date-time: 2022-03-01 14:38:23.000000. File last date-time: 2022-03-01 14:38:23.139000 | 2022-03-01 15:00:02.408 HD Request # 12 | Using server: ds23.sierracharts.com port 10149 | 2022-03-01 15:00:02.408 Socket (3) | Creating socket. | 2022-03-01 15:00:02.413 Socket (3) | New receive buffer size: 5242880 | 2022-03-01 15:00:02.413 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-03-01 15:00:02.413 HD Request # 12 | Setting DTC encoding to Binary VLS | 2022-03-01 15:00:02.677 HD Request # 12 | Sending historical data logon request message. | 2022-03-01 15:00:02.677 HD Request # 12 | Requesting Intraday data. Start date-time: 2022-03-01 14:38:23. Record interval: 0. Symbol: NQH22 | 2022-03-01 15:00:03.340 HD Request # 12 | Decompressing data. | 2022-03-01 15:00:03.488 HD Request # 12 | Receiving Intraday data for F.US.ENQH22 starting at 2022-03-01 14:38:23.139000 | 2022-03-01 15:00:03.488 Socket (3) | CloseSocket call. | 2022-03-01 15:00:03.935 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-01 15:00:03.935 Historical data download thread signaled to stop. | 2022-03-01 15:00:03.941 HD Request # 12 | Timestamp of first Intraday data file record written: 2022-03-01 14:38:23.783000 | 2022-03-01 15:00:03.942 HD Request # 12 | Received 8025 Intraday data records from 2022-03-01 14:38:23.139000 to 2022-03-01 15:00:01.961000 (21.6 minutes) and wrote 8024 records for F.US.ENQH22 | 2022-03-01 15:00:03.942 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-03-01 14:00:01.961000 | 2022-03-01 15:00:03.947 Added 19 Time and Sales records to Intraday data file for F.US.ENQH22 after download. | 2022-03-01 15:00:03.948 HD Request # 12 | Completion time: 1s | 2022-03-01 15:00:03.948 HD Request # 12 | Intraday data download complete for F.US.ENQH22. Unique request ID: 21 | 2022-03-01 15:00:03.948 Removing historical data download ID 21. | 2022-03-01 15:00:03.948 Real-time Intraday chart data file updates started for F.US.ENQH22 | 2022-03-01 15:00:03.948 Intraday chart data file opened for F.US.ENQH22 | 2022-03-01 15:00:03.948 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2022-03-01 15:00:03.948 Triggering next historical data download in queue. | 2022-03-01 15:00:03.948 HD Request # 13 | Downloading Intraday chart data for F.US.FBTPH22 to the file F.US.FBTPH22.scid. Service: eurex | 2022-03-01 15:00:03.948 HD Request # 13 | Download start date-time: 2022-03-01 14:38:22.000000. File last date-time: 2022-03-01 14:38:22.898000 | 2022-03-01 15:00:03.948 HD Request # 13 | Using server: ds14.sierracharts.com port 10150 | 2022-03-01 15:00:03.948 Socket (4) | Creating socket. | 2022-03-01 15:00:03.948 Socket (4) | New receive buffer size: 5242880 | 2022-03-01 15:00:03.949 Socket (4) | Connecting to IP: 157.90.1.40. | 2022-03-01 15:00:03.949 HD Request # 13 | Setting DTC encoding to Binary VLS | 2022-03-01 15:00:04.006 HD Request # 13 | Sending historical data logon request message. | 2022-03-01 15:00:04.006 Socket (3) | Socket gracefully closed by remote side. | 2022-03-01 15:00:04.093 Socket (3) | Closed. | 2022-03-01 15:00:04.093 HD Request # 13 | Requesting Intraday data. Start date-time: 2022-03-01 14:38:22. Record interval: 0. Symbol: FBTP202203_FUT_EUREX | 2022-03-01 15:00:04.144 HD Request # 13 | Decompressing data. | 2022-03-01 15:00:04.170 HD Request # 13 | Receiving Intraday data for F.US.FBTPH22 starting at 2022-03-01 14:38:22.836000 | 2022-03-01 15:00:04.201 Socket (4) | CloseSocket call. | 2022-03-01 15:00:04.204 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-03-01 15:00:04.204 Socket (4) | Socket gracefully closed by remote side. | 2022-03-01 15:00:04.225 Socket (4) | Closed. | 2022-03-01 15:00:04.225 Historical data download thread signaled to stop. | 2022-03-01 15:00:04.325 HD Request # 13 | Timestamp of first Intraday data file record written: 2022-03-01 14:38:24.959000 | 2022-03-01 15:00:04.326 HD Request # 13 | Received 3294 Intraday data records from 2022-03-01 14:38:22.836000 to 2022-03-01 15:00:01.041000 (21.6 minutes) and wrote 3291 records for F.US.FBTPH22 | 2022-03-01 15:00:04.326 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2022-03-01 14:00:01.041000 | 2022-03-01 15:00:04.332 HD Request # 13 | Completion time: 1s | 2022-03-01 15:00:04.332 HD Request # 13 | Intraday data download complete for F.US.FBTPH22. Unique request ID: 22 | 2022-03-01 15:00:04.332 Removing historical data download ID 22. | 2022-03-01 15:00:04.333 Real-time Intraday chart data file updates started for F.US.FBTPH22 | 2022-03-01 15:00:04.333 Intraday chart data file opened for F.US.FBTPH22 | 2022-03-01 15:00:04.333 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2022-03-01 15:00:04.333 Triggering next historical data download in queue. | 2022-03-01 15:00:04.333 HD Request # 14 | Downloading Intraday chart data for F.US.DSXH22 to the file F.US.DSXH22.scid. Service: eurex | 2022-03-01 15:00:04.333 HD Request # 14 | Download start date-time: 2022-03-01 14:38:23.000000. File last date-time: 2022-03-01 14:38:23.530005 | 2022-03-01 15:00:04.333 HD Request # 14 | Using server: ds24.sierracharts.com port 10149 | 2022-03-01 15:00:04.333 Socket (3) | Creating socket. | 2022-03-01 15:00:04.333 Socket (3) | New receive buffer size: 5242880 | 2022-03-01 15:00:04.333 Socket (3) | Connecting to IP: 154.14.194.212. | 2022-03-01 15:00:04.333 HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-03-01 15:00:04.389 HD Request # 14 | Sending historical data logon request message. | 2022-03-01 15:00:04.389 HD Request # 14 | Requesting Intraday data. Start date-time: 2022-03-01 14:38:23. Record interval: 0. Symbol: FESX202203_FUT_EUREX | 2022-03-01 15:00:04.509 HD Request # 14 | Decompressing data. | 2022-03-01 15:00:04.532 HD Request # 14 | Receiving Intraday data for F.US.DSXH22 starting at 2022-03-01 14:38:23.102000 | 2022-03-01 15:00:04.566 Socket (3) | CloseSocket call. | 2022-03-01 15:00:04.585 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-01 15:00:04.586 Historical data download thread signaled to stop. | 2022-03-01 15:00:04.586 HD Request # 14 | Timestamp of first Intraday data file record written: 2022-03-01 14:38:27.921000 | 2022-03-01 15:00:04.586 HD Request # 14 | Received 11337 Intraday data records from 2022-03-01 14:38:23.102000 to 2022-03-01 15:00:01.476002 (21.6 minutes) and wrote 11325 records for F.US.DSXH22 | 2022-03-01 15:00:04.586 HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2022-03-01 14:00:01.476002 | 2022-03-01 15:00:04.592 Added 31 Time and Sales records to Intraday data file for F.US.DSXH22 after download. | 2022-03-01 15:00:04.592 HD Request # 14 | Completion time: 0s | 2022-03-01 15:00:04.592 HD Request # 14 | Intraday data download complete for F.US.DSXH22. Unique request ID: 23 | 2022-03-01 15:00:04.592 Removing historical data download ID 23. | 2022-03-01 15:00:04.592 Real-time Intraday chart data file updates started for F.US.DSXH22 | 2022-03-01 15:00:04.592 Intraday chart data file opened for F.US.DSXH22 | 2022-03-01 15:00:04.592 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2022-03-01 15:00:04.592 Triggering next historical data download in queue. | 2022-03-01 15:00:04.592 HD Request # 15 | Downloading Intraday chart data for F.US.DLH22 to the file F.US.DLH22.scid. Service: eurex | 2022-03-01 15:00:04.592 HD Request # 15 | Download start date-time: 2022-03-01 14:38:22.000000. File last date-time: 2022-03-01 14:38:22.735003 | 2022-03-01 15:00:04.594 HD Request # 15 | Using server: ds14.sierracharts.com port 10150 | 2022-03-01 15:00:04.594 Socket (4) | Creating socket. | 2022-03-01 15:00:04.594 Socket (4) | New receive buffer size: 5242880 | 2022-03-01 15:00:04.594 Socket (4) | Connecting to IP: 157.90.1.40. | 2022-03-01 15:00:04.594 Socket (3) | Socket gracefully closed by remote side. | 2022-03-01 15:00:04.605 Socket (3) | Closed. | 2022-03-01 15:00:04.605 HD Request # 15 | Setting DTC encoding to Binary VLS | 2022-03-01 15:00:04.657 HD Request # 15 | Sending historical data logon request message. | 2022-03-01 15:00:04.657 HD Request # 15 | Requesting Intraday data. Start date-time: 2022-03-01 14:38:22. Record interval: 0. Symbol: FGBM202203_FUT_EUREX | 2022-03-01 15:00:04.677 HD Request # 15 | Decompressing data. | 2022-03-01 15:00:04.702 HD Request # 15 | Receiving Intraday data for F.US.DLH22 starting at 2022-03-01 14:38:22.735000 | 2022-03-01 15:00:04.751 Socket (4) | CloseSocket call. | 2022-03-01 15:00:04.755 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-03-01 15:00:04.755 Socket (4) | Socket gracefully closed by remote side. | 2022-03-01 15:00:04.775 Socket (4) | Closed. | 2022-03-01 15:00:04.775 Historical data download thread signaled to stop. | 2022-03-01 15:00:04.852 HD Request # 15 | Timestamp of first Intraday data file record written: 2022-03-01 14:38:24.959000 | 2022-03-01 15:00:04.853 HD Request # 15 | Received 4110 Intraday data records from 2022-03-01 14:38:22.735000 to 2022-03-01 15:00:02.044001 (21.7 minutes) and wrote 4106 records for F.US.DLH22 | 2022-03-01 15:00:04.853 HD Request # 15 | Add time&sales data | Remembered last file record date-time: 2022-03-01 14:00:02.044001 | 2022-03-01 15:00:04.858 Added 10 Time and Sales records to Intraday data file for F.US.DLH22 after download. | 2022-03-01 15:00:04.859 HD Request # 15 | Completion time: 0s | 2022-03-01 15:00:04.859 HD Request # 15 | Intraday data download complete for F.US.DLH22. Unique request ID: 24 | 2022-03-01 15:00:04.859 Removing historical data download ID 24. | 2022-03-01 15:00:04.859 Real-time Intraday chart data file updates started for F.US.DLH22 | 2022-03-01 15:00:04.859 Intraday chart data file opened for F.US.DLH22 | 2022-03-01 15:00:04.859 HD Request # 15 | Enabling Intraday chart updating for symbol. | 2022-03-01 15:00:04.859 Triggering next historical data download in queue. | 2022-03-01 15:00:04.859 HD Request # 16 | Downloading Intraday chart data for F.US.DGH22 to the file F.US.DGH22.scid. Service: eurex | 2022-03-01 15:00:04.859 HD Request # 16 | Download start date-time: 2022-03-01 14:38:21.000000. File last date-time: 2022-03-01 14:38:21.245003 | 2022-03-01 15:00:04.860 HD Request # 16 | Using server: ds24.sierracharts.com port 10149 | 2022-03-01 15:00:04.860 Socket (3) | Creating socket. | 2022-03-01 15:00:04.860 Socket (3) | New receive buffer size: 5242880 | 2022-03-01 15:00:04.860 Socket (3) | Connecting to IP: 154.14.194.212. | 2022-03-01 15:00:04.860 HD Request # 16 | Setting DTC encoding to Binary VLS | 2022-03-01 15:00:04.908 HD Request # 16 | Sending historical data logon request message. | 2022-03-01 15:00:04.908 HD Request # 16 | Requesting Intraday data. Start date-time: 2022-03-01 14:38:21. Record interval: 0. Symbol: FGBS202203_FUT_EUREX | 2022-03-01 15:00:04.930 HD Request # 16 | Decompressing data. | 2022-03-01 15:00:04.954 HD Request # 16 | Receiving Intraday data for F.US.DGH22 starting at 2022-03-01 14:38:21.245000 | 2022-03-01 15:00:04.970 Socket (3) | CloseSocket call. | 2022-03-01 15:00:04.973 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-03-01 15:00:04.973 Historical data download thread signaled to stop. | 2022-03-01 15:00:04.973 HD Request # 16 | Timestamp of first Intraday data file record written: 2022-03-01 14:38:29.468000 | 2022-03-01 15:00:04.973 HD Request # 16 | Received 1816 Intraday data records from 2022-03-01 14:38:21.245000 to 2022-03-01 14:59:58.550000 (21.6 minutes) and wrote 1812 records for F.US.DGH22 | 2022-03-01 15:00:04.974 HD Request # 16 | Add time&sales data | Remembered last file record date-time: 2022-03-01 13:59:58.550000 | 2022-03-01 15:00:04.980 Added 2 Time and Sales records to Intraday data file for F.US.DGH22 after download. | 2022-03-01 15:00:04.980 HD Request # 16 | Completion time: 0s | 2022-03-01 15:00:04.980 HD Request # 16 | Intraday data download complete for F.US.DGH22. Unique request ID: 25 | 2022-03-01 15:00:04.980 Removing historical data download ID 25. | 2022-03-01 15:00:04.980 Real-time Intraday chart data file updates started for F.US.DGH22 | 2022-03-01 15:00:04.980 Intraday chart data file opened for F.US.DGH22 | 2022-03-01 15:00:04.980 HD Request # 16 | Enabling Intraday chart updating for symbol. | 2022-03-01 15:00:04.980 Triggering next historical data download in queue. | 2022-03-01 15:00:04.980 HD Request # 17 | Downloading Intraday chart data for F.US.FGBXH22 to the file F.US.FGBXH22.scid. Service: eurex | 2022-03-01 15:00:04.980 HD Request # 17 | Download start date-time: 2022-03-01 14:38:22.000000. File last date-time: 2022-03-01 14:38:22.786000 | 2022-03-01 15:00:04.980 HD Request # 17 | Using server: ds14.sierracharts.com port 10150 | 2022-03-01 15:00:04.980 Socket (4) | Creating socket. | 2022-03-01 15:00:04.980 Socket (4) | New receive buffer size: 5242880 | 2022-03-01 15:00:04.980 Socket (4) | Connecting to IP: 157.90.1.40. | 2022-03-01 15:00:04.980 Socket (3) | Socket gracefully closed by remote side. | 2022-03-01 15:00:04.994 Socket (3) | Closed. | 2022-03-01 15:00:04.994 HD Request # 17 | Setting DTC encoding to Binary VLS | 2022-03-01 15:00:05.026 HD Request # 17 | Sending historical data logon request message. | 2022-03-01 15:00:05.026 HD Request # 17 | Requesting Intraday data. Start date-time: 2022-03-01 14:38:22. Record interval: 0. Symbol: FGBX202203_FUT_EUREX | 2022-03-01 15:00:05.048 HD Request # 17 | Decompressing data. | 2022-03-01 15:00:05.073 HD Request # 17 | Receiving Intraday data for F.US.FGBXH22 starting at 2022-03-01 14:38:22.166000 | 2022-03-01 15:00:05.113 Socket (4) | CloseSocket call. | 2022-03-01 15:00:05.115 Socket (4) | Shutdown started. Waiting for graceful close. | 2022-03-01 15:00:05.115 Historical data download thread signaled to stop. | 2022-03-01 15:00:05.115 HD Request # 17 | Timestamp of first Intraday data file record written: 2022-03-01 14:38:24.083000 | 2022-03-01 15:00:05.115 HD Request # 17 | Received 2764 Intraday data records from 2022-03-01 14:38:22.166000 to 2022-03-01 15:00:02.019002 (21.7 minutes) and wrote 2761 records for F.US.FGBXH22 | 2022-03-01 15:00:05.115 HD Request # 17 | Add time&sales data | Remembered last file record date-time: 2022-03-01 14:00:02.019002 | 2022-03-01 15:00:05.121 Added 12 Time and Sales records to Intraday data file for F.US.FGBXH22 after download. | 2022-03-01 15:00:05.121 HD Request # 17 | Completion time: 1s | 2022-03-01 15:00:05.121 HD Request # 17 | Intraday data download complete for F.US.FGBXH22. Unique request ID: 26 | 2022-03-01 15:00:05.121 Removing historical data download ID 26. | 2022-03-01 15:00:05.121 Real-time Intraday chart data file updates started for F.US.FGBXH22 | 2022-03-01 15:00:05.121 Intraday chart data file opened for F.US.FGBXH22 | 2022-03-01 15:00:05.121 HD Request # 17 | Enabling Intraday chart updating for symbol. | 2022-03-01 15:00:05.121 Triggering next historical data download in queue. | 2022-03-01 15:00:05.121 No download requests in the queue to start downloads for. | 2022-03-01 15:00:05.121 Socket (4) | Socket gracefully closed by remote side. | 2022-03-01 15:00:05.139 Socket (4) | Closed. | 2022-03-01 15:00:05.139 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.ENQH22.scid. Thread ID: 4244 | 2022-03-01 15:00:07.025 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.FBTPH22.scid. Thread ID: 4244 | 2022-03-01 15:00:07.025 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.DSXH22.scid. Thread ID: 4244 | 2022-03-01 15:00:07.025 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.DLH22.scid. Thread ID: 4244 | 2022-03-01 15:00:07.026 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.FGBXH22.scid. Thread ID: 4244 | 2022-03-01 15:00:07.026 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\F.US.DGH22.scid. Thread ID: 4244 | 2022-03-01 15:00:12.078 DTC Client socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2022-03-01 15:02:02.130 DTC Client socket (1) | Closed. | 2022-03-01 15:02:02.130 |
 SC_NQ_2022.png / V - Attached On 2022-03-01 14:04:34 UTC - Size: 18.48 KB - 133 views |
| [2022-03-01 20:25:00] |
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We do not see how this would make any difference: After disconnect and re-connect Charts loaded!!
When you reconnect the historical data downloads just continue from where they left off before.Generally this is a problem, when there is a very large amount of data to download and there is slower Internet connectivity. To improve performance, refer to: Changing Chart Bars Period: Improving Performance of Loading Chart Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-01 20:25:49
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