Support Board
Date/Time: Tue, 16 Sep 2025 08:03:57 +0000
Post From: Downloading Cont Charts stuck
| [2022-02-28 16:26:01] |
| John - SC Support - Posts: 41827 |
|
Can you please give us some more description of the particular issue in the sub-instances, such as is the data not loading, is not loading all of the expected data, or is it something else? Also, please get us a copy of your Message Log from one of the Sub-Instances when you are having the issue by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |