Support Board
Date/Time: Mon, 23 Jun 2025 11:50:19 +0000
Post From: Downloading Cont Charts stuck
| [2022-02-28 16:26:01] |
| John - SC Support - Posts: 40555 |
|
Can you please give us some more description of the particular issue in the sub-instances, such as is the data not loading, is not loading all of the expected data, or is it something else? Also, please get us a copy of your Message Log from one of the Sub-Instances when you are having the issue by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |