Support Board
Date/Time: Tue, 24 Jun 2025 11:55:36 +0000
transfer data
View Count: 556
| [2022-01-24 08:14:05] |
| User894546 - Posts: 47 |
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I have successfully transferred files to a new pc including my chartbook but prices are not updating on any charts as the date range shows only to when I saved the files. Do I have to manually put the date range into every chart or can I refresh the whole chartbook to have up to date data? Thanks |
| [2022-01-24 13:21:56] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-01-24 13:40:52] |
| User894546 - Posts: 47 |
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I have submitted the message log. I am receiving prices on candlestick charts but not on the dom or range bar charts
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| [2022-01-24 13:48:27] |
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Translate the symbols following these instructions: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) If you still have a problem tell us the symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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