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Date/Time: Thu, 28 Mar 2024 21:10:43 +0000



Using my account on two systems using Denali Data Feed on one and SC Data on the other

View Count: 542

[2022-01-19 11:33:39]
ComingHome - Posts: 18
SC:
I am currently subscribed to service package "10 - Standart + Denali Data Feed". As far as I understood it, it is possible to use Denali Data Feed on one system to receive live data for futures and parallely use SC Data - All Services on the other system to get delayed data by 10-15 minutes of stocks of the Nasdaq.

I followed all instructions described in the respective sections of the manual on setting up the delayed data feed but it is somehow not able to download the historical intraday data.

A) Is it possible to do what I tried to describe above?
B) And if it is possible: How do I set it up?

Thank you in advance for your help!
[2022-01-19 15:00:33]
Sierra Chart Engineering - Posts: 104368
Yes this is true, but right now the data for US stocks is going to just be historical data only and can be set to periodically update.

We will have streaming delayed data available next month.

but it is somehow not able to download the historical intraday data.
Regarding this:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-01-19 15:01:22
[2022-01-19 20:59:32]
ComingHome - Posts: 18
Software version: 2339 64-bit | 2022-01-19 21:51:17.742
Primary Thread ID: 18812 | 2022-01-19 21:51:17.742
Usage end date: 2022-02-18 | 2022-01-19 21:51:17.742
Enabled for: Sierra Chart Historical Data Service. | 2022-01-19 21:51:17.742
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-01-19 21:51:17.742
Enabled for: Delayed Denali Exchange Data Feed. | 2022-01-19 21:51:17.742
Enabled for exchange2: CME (Trading Account Required) | 2022-01-19 21:51:17.742
Enabled for exchange2: CBOT (Trading Account Required) | 2022-01-19 21:51:17.742
Enabled for exchange2: COMEX (Trading Account Required) | 2022-01-19 21:51:17.742
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-01-19 21:51:17.742
Enabled for exchange2: fairx_exchange.data | 2022-01-19 21:51:17.742
Allow Support for Sierra Chart Data Feeds is disabled. | 2022-01-19 21:51:17.742
Current selected Data/Trading service: SC Data - All Services | 2022-01-19 21:51:17.742
Custom symbol settings values: disabled | 2022-01-19 21:51:17.742
Chart Update Interval: 250 | 2022-01-19 21:51:17.742
Intraday Data Storage Time Unit: 0 | 2022-01-19 21:51:17.742
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-01-19 21:51:17.742
2022-01-19 20:51:17 Local computer time in UTC | 2022-01-19 21:51:17.742
2022-01-19 21:51:17 Local computer time in SC Time Zone | 2022-01-19 21:51:17.742
2022-01-18 16:57:15 Server time in UTC | 2022-01-19 21:51:17.742
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-01-19 21:51:17.742
Program path: C:\SierraChart\ | 2022-01-19 21:51:17.742
Data Files path: C:\SierraChart\Data\ | 2022-01-19 21:51:17.742
OS Version Number: 10.0 | 2022-01-19 21:51:17.742
Locale Setting: C | 2022-01-19 21:51:17.742
DLLs: .asiarange_64.dll, .d5dvola.dll, .d5dvola_64.dll, .dtb_64.dll, .itrend_64.dll, .topdll.dll, .topdll_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-01-19 21:51:17.743
Allowed protected custom studies: | 2022-01-19 21:51:17.743

Added historical Daily data request for TSLA to the queue. | 2022-01-19 21:52:44.183
Triggering next historical data download in queue. | 2022-01-19 21:52:44.183
HD Request # 186 | Downloading Historical Daily chart data for TSLA. Starting date: 1972-01-20. Service: equities.us | 2022-01-19 21:52:44.183
HD Request # 186 | Requesting historical Daily data for TSLA starting at 1972-01-19. SC External HD service. | 2022-01-19 21:52:44.465
HD Request # 186 | Receiving historical Daily data for TSLA starting at 2010-06-29 | 2022-01-19 21:52:46.317
HD Request # 186 | Writing historical Daily data to the file TSLA.dly | 2022-01-19 21:52:46.318
HD Request # 186 | Bytes received: 146079 | 2022-01-19 21:52:46.496
HD Request # 186 | Received 2911 Daily data records from 2010-06-29 00:00:00 to 2022-01-19 00:00:00 (11.6years) and wrote 2911 records for TSLA | 2022-01-19 21:52:46.496
HD Request # 186 | Completion time: 2s | 2022-01-19 21:52:46.496
HD Request # 186 | Daily data download complete for TSLA. Unique request ID: 64 | 2022-01-19 21:52:46.496
Removing historical data download ID 64. | 2022-01-19 21:52:46.496

Triggering next historical data download in queue. | 2022-01-19 21:52:46.497
No download requests in the queue to start downloads for. | 2022-01-19 21:52:46.497
TSLA [CB-D] 9 Day #5 | Reloading chart. | 2022-01-19 21:52:46.546
TSLA [CB-D] 9 Day #5 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:52:46.546
TSLA [CB-D] 9 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:52:46.546
TSLA [CB-D] Daily #3 | Reloading chart. | 2022-01-19 21:52:46.551
TSLA [CB-D] Daily #3 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:52:46.551
TSLA [CB-D] Daily #3 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:52:46.551
TSLA [CB-D] 27 Day #7 | Reloading chart. | 2022-01-19 21:52:46.555
TSLA [CB-D] 27 Day #7 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:52:46.555
TSLA [CB-D] 27 Day #7 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:52:46.555
TSLA [CB-D] 81 Day #8 | Reloading chart. | 2022-01-19 21:52:46.559
TSLA [CB-D] 81 Day #8 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:52:46.559
TSLA [CB-D] 81 Day #8 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:52:46.559
TSLA [CB-D] 3 Day #4 | Reloading chart. | 2022-01-19 21:52:46.565
TSLA [CB-D] 3 Day #4 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:52:46.565
TSLA [CB-D] 3 Day #4 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:52:46.565
Added historical Intraday data request for TSLA to the queue. | 2022-01-19 21:53:58.800
Intraday data recording state for symbol TSLA is set to download 'Pending'. | 2022-01-19 21:53:58.800
Triggering next historical data download in queue. | 2022-01-19 21:53:58.800
HD Request # 187 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2022-01-19 21:53:58.801
Reloading all charts with filename: TSLA.scid | 2022-01-19 21:53:58.808
HD Request # 187 | Download start date-time: 2021-12-20 21:53:58.000000. File last date-time: 00:00:00.000000 | 2022-01-19 21:53:58.813
HD Request # 187 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-01-19 21:53:58.813
Socket (1) | Creating socket. | 2022-01-19 21:53:58.814
Socket (1) | New receive buffer size: 5242880 | 2022-01-19 21:53:58.814
Socket (1) | Connecting to IP: 8.18.161.135. | 2022-01-19 21:53:58.814
TSLA [CB-D] 15 Min #11 | Reloading chart. | 2022-01-19 21:53:58.839
TSLA [CB-D] 15 Min #11 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.839
TSLA [CB-D] 15 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.839
TSLA [CB-D] 15 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:53:58.843
TSLA [CB-D] 135 Min #2 | Reloading chart. | 2022-01-19 21:53:58.844
TSLA [CB-D] 135 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.844
TSLA [CB-D] 135 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.844
TSLA [CB-D] 135 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:53:58.847
TSLA [CB-D] 45 Min #6 | Reloading chart. | 2022-01-19 21:53:58.848
TSLA [CB-D] 45 Min #6 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.848
TSLA [CB-D] 45 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.848
TSLA [CB-D] 45 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:53:58.851
TSLA #9 | Reloading chart. | 2022-01-19 21:53:58.852
TSLA #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-19 21:53:58.852
TSLA [CB-D] 3 Day #10 | Reloading chart. | 2022-01-19 21:53:58.853
TSLA [CB-D] 3 Day #10 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.853
TSLA [CB-D] 3 Day #10 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.853
TSLA [CB-D] 3 Day #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:53:58.857
TSLA [CB-D] 45 Min #1 | Reloading chart. | 2022-01-19 21:53:58.858
TSLA [CB-D] 45 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.858
TSLA [CB-D] 45 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.858
TSLA [CB-D] 45 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:53:58.862
TSLA [CB-D] 5 Min #12 | Reloading chart. | 2022-01-19 21:53:58.863
TSLA [CB-D] 5 Min #12 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.863
TSLA [CB-D] 5 Min #12 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.863
TSLA [CB-D] 5 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:53:58.866
Socket (1) | CloseSocket call. | 2022-01-19 21:54:18.820
Socket (1) | Closed. | 2022-01-19 21:54:18.820
HD Request # 187 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:54:18.820
Added historical Intraday data request for TSLA to the queue. | 2022-01-19 21:54:18.820
Triggering next historical data download in queue. | 2022-01-19 21:54:18.820
Historical data download thread signaled to stop. | 2022-01-19 21:54:18.820
HD Request # 187 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for TSLA | 2022-01-19 21:54:18.820
HD Request # 187 | Completion time: 20s | 2022-01-19 21:54:18.820

HD Request # 188 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2022-01-19 21:54:18.821
Reloading all charts with filename: TSLA.scid | 2022-01-19 21:54:18.821
HD Request # 188 | Download start date-time: 2021-12-20 21:54:18.000000. File last date-time: 00:00:00.000000 | 2022-01-19 21:54:18.822
HD Request # 188 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-01-19 21:54:18.822
Socket (1) | Creating socket. | 2022-01-19 21:54:18.823
Socket (1) | New receive buffer size: 5242880 | 2022-01-19 21:54:18.823
Socket (1) | Connecting to IP: 8.18.161.133. | 2022-01-19 21:54:18.823
TSLA #9 | Reloading chart. | 2022-01-19 21:54:18.943
TSLA #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-19 21:54:18.943
TSLA [CB-D] 45 Min #6 | Reloading chart. | 2022-01-19 21:54:18.944
TSLA [CB-D] 45 Min #6 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:18.944
TSLA [CB-D] 45 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:18.944
TSLA [CB-D] 45 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:18.948
TSLA [CB-D] 135 Min #2 | Reloading chart. | 2022-01-19 21:54:18.948
TSLA [CB-D] 135 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:18.948
TSLA [CB-D] 135 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:18.948
TSLA [CB-D] 135 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:18.951
TSLA [CB-D] 15 Min #11 | Reloading chart. | 2022-01-19 21:54:18.952
TSLA [CB-D] 15 Min #11 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:18.952
TSLA [CB-D] 15 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:18.952
TSLA [CB-D] 15 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:18.955
TSLA [CB-D] 5 Min #12 | Reloading chart. | 2022-01-19 21:54:18.956
TSLA [CB-D] 5 Min #12 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:18.956
TSLA [CB-D] 5 Min #12 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:18.956
TSLA [CB-D] 5 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:18.960
TSLA [CB-D] 45 Min #1 | Reloading chart. | 2022-01-19 21:54:18.960
TSLA [CB-D] 45 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:18.960
TSLA [CB-D] 45 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:18.960
TSLA [CB-D] 45 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:18.963
TSLA [CB-D] 3 Day #10 | Reloading chart. | 2022-01-19 21:54:18.964
TSLA [CB-D] 3 Day #10 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:18.964
TSLA [CB-D] 3 Day #10 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:18.964
TSLA [CB-D] 3 Day #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:18.967
Socket (1) | CloseSocket call. | 2022-01-19 21:54:38.834
Socket (1) | Closed. | 2022-01-19 21:54:38.834
HD Request # 188 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:54:38.834
Added historical Intraday data request for TSLA to the queue. | 2022-01-19 21:54:38.834
Triggering next historical data download in queue. | 2022-01-19 21:54:38.834
Historical data download thread signaled to stop. | 2022-01-19 21:54:38.834
HD Request # 188 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for TSLA | 2022-01-19 21:54:38.834
HD Request # 188 | Completion time: 20s | 2022-01-19 21:54:38.834

HD Request # 189 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2022-01-19 21:54:38.835
Reloading all charts with filename: TSLA.scid | 2022-01-19 21:54:38.835
HD Request # 189 | Download start date-time: 2021-12-20 21:54:38.000000. File last date-time: 00:00:00.000000 | 2022-01-19 21:54:38.837
HD Request # 189 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-01-19 21:54:38.837
Socket (1) | Creating socket. | 2022-01-19 21:54:38.837
Socket (1) | New receive buffer size: 5242880 | 2022-01-19 21:54:38.837
Socket (1) | Connecting to IP: 8.18.161.135. | 2022-01-19 21:54:38.837
TSLA [CB-D] 3 Day #10 | Reloading chart. | 2022-01-19 21:54:38.952
TSLA [CB-D] 3 Day #10 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:38.952
TSLA [CB-D] 3 Day #10 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:38.952
TSLA [CB-D] 3 Day #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:38.956
TSLA [CB-D] 45 Min #1 | Reloading chart. | 2022-01-19 21:54:38.957
TSLA [CB-D] 45 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:38.957
TSLA [CB-D] 45 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:38.957
TSLA [CB-D] 45 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:38.960
TSLA [CB-D] 5 Min #12 | Reloading chart. | 2022-01-19 21:54:38.961
TSLA [CB-D] 5 Min #12 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:38.961
TSLA [CB-D] 5 Min #12 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:38.961
TSLA [CB-D] 5 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:38.964
TSLA [CB-D] 15 Min #11 | Reloading chart. | 2022-01-19 21:54:38.964
TSLA [CB-D] 15 Min #11 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:38.964
TSLA [CB-D] 15 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:38.964
TSLA [CB-D] 15 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:38.968
TSLA [CB-D] 135 Min #2 | Reloading chart. | 2022-01-19 21:54:38.968
TSLA [CB-D] 135 Min #2 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:38.968
TSLA [CB-D] 135 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:38.968
TSLA [CB-D] 135 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:38.971
TSLA [CB-D] 45 Min #6 | Reloading chart. | 2022-01-19 21:54:38.972
TSLA [CB-D] 45 Min #6 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:54:38.972
TSLA [CB-D] 45 Min #6 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:54:38.972
TSLA [CB-D] 45 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\TSLA.scid | 2022-01-19 21:54:38.975
TSLA #9 | Reloading chart. | 2022-01-19 21:54:38.976
TSLA #9 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-01-19 21:54:38.976
Socket (1) | CloseSocket call. | 2022-01-19 21:54:58.859
Socket (1) | Closed. | 2022-01-19 21:54:58.859
HD Request # 189 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:54:58.859
Historical data download thread signaled to stop. | 2022-01-19 21:54:58.859
HD Request # 189 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for TSLA | 2022-01-19 21:54:58.859
HD Request # 189 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-19 21:54:58.860
HD Request # 189 | Completion time: 20s | 2022-01-19 21:54:58.860
HD Request # 189 | Intraday data download complete for TSLA. Unique request ID: 65 | 2022-01-19 21:54:58.860
Removing historical data download ID 65. | 2022-01-19 21:54:58.860
Real-time Intraday chart data file updates started for TSLA | 2022-01-19 21:54:58.860
Intraday chart data file opened for TSLA | 2022-01-19 21:54:58.860
HD Request # 189 | Enabling Intraday chart updating for symbol. | 2022-01-19 21:54:58.860

Triggering next historical data download in queue. | 2022-01-19 21:54:58.860
No download requests in the queue to start downloads for. | 2022-01-19 21:54:58.860
SC Data - All Services | Performing periodic download of Intraday data for open Intraday charts not receiving real-time data | 2022-01-19 21:55:19.055
Added historical Intraday data request for TSLA to the queue. | 2022-01-19 21:55:19.055
Intraday data recording state for symbol TSLA is set to download 'Pending'. | 2022-01-19 21:55:19.055
Triggering next historical data download in queue. | 2022-01-19 21:55:19.055
HD Request # 190 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2022-01-19 21:55:19.055
HD Request # 190 | Download start date-time: 2021-12-20 21:55:19.000000. File last date-time: 00:00:00.000000 | 2022-01-19 21:55:19.056
HD Request # 190 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-01-19 21:55:19.056
Socket (1) | Creating socket. | 2022-01-19 21:55:19.056
Socket (1) | New receive buffer size: 5242880 | 2022-01-19 21:55:19.056
Socket (1) | Connecting to IP: 8.18.161.133. | 2022-01-19 21:55:19.056
Socket (1) | CloseSocket call. | 2022-01-19 21:55:39.072
Socket (1) | Closed. | 2022-01-19 21:55:39.072
HD Request # 190 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:55:39.072
Added historical Intraday data request for TSLA to the queue. | 2022-01-19 21:55:39.072
Triggering next historical data download in queue. | 2022-01-19 21:55:39.072
Historical data download thread signaled to stop. | 2022-01-19 21:55:39.072
HD Request # 190 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for TSLA | 2022-01-19 21:55:39.072
HD Request # 190 | Completion time: 20s | 2022-01-19 21:55:39.072

HD Request # 191 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2022-01-19 21:55:39.072
HD Request # 191 | Download start date-time: 2021-12-20 21:55:39.000000. File last date-time: 00:00:00.000000 | 2022-01-19 21:55:39.073
HD Request # 191 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2022-01-19 21:55:39.073
Socket (1) | Creating socket. | 2022-01-19 21:55:39.073
Socket (1) | New receive buffer size: 5242880 | 2022-01-19 21:55:39.073
Socket (1) | Connecting to IP: 8.18.161.135. | 2022-01-19 21:55:39.073
Socket (1) | CloseSocket call. | 2022-01-19 21:55:59.080
Socket (1) | Closed. | 2022-01-19 21:55:59.080
HD Request # 191 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:55:59.080
Added historical Intraday data request for TSLA to the queue. | 2022-01-19 21:55:59.080
Triggering next historical data download in queue. | 2022-01-19 21:55:59.080
Historical data download thread signaled to stop. | 2022-01-19 21:55:59.080
HD Request # 191 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for TSLA | 2022-01-19 21:55:59.080
HD Request # 191 | Completion time: 20s | 2022-01-19 21:55:59.080

HD Request # 192 | Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: equities.us | 2022-01-19 21:55:59.080
HD Request # 192 | Download start date-time: 2021-12-20 21:55:59.000000. File last date-time: 00:00:00.000000 | 2022-01-19 21:55:59.081
HD Request # 192 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2022-01-19 21:55:59.081
Socket (1) | Creating socket. | 2022-01-19 21:55:59.081
Socket (1) | New receive buffer size: 5242880 | 2022-01-19 21:55:59.081
Socket (1) | Connecting to IP: 8.18.161.133. | 2022-01-19 21:55:59.081
Socket (1) | CloseSocket call. | 2022-01-19 21:56:19.077
HD Request # 192 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:56:19.077
Socket (1) | Closed. | 2022-01-19 21:56:19.078
Historical data download thread signaled to stop. | 2022-01-19 21:56:19.078
HD Request # 192 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for TSLA | 2022-01-19 21:56:19.078
HD Request # 192 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2022-01-19 21:56:19.078
HD Request # 192 | Completion time: 20s | 2022-01-19 21:56:19.078
HD Request # 192 | Intraday data download complete for TSLA. Unique request ID: 66 | 2022-01-19 21:56:19.078
Removing historical data download ID 66. | 2022-01-19 21:56:19.078
Real-time Intraday chart data file updates started for TSLA | 2022-01-19 21:56:19.078
Intraday chart data file opened for TSLA | 2022-01-19 21:56:19.078
HD Request # 192 | Enabling Intraday chart updating for symbol. | 2022-01-19 21:56:19.078

Triggering next historical data download in queue. | 2022-01-19 21:56:19.078
No download requests in the queue to start downloads for. | 2022-01-19 21:56:19.078
[2022-01-24 17:31:59]
John - SC Support - Posts: 30444
The first thing we want you to do is to set Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds to Yes. Then select OK to close that window and then select File >> Disconnect followed by File >> Connect to Data Feed.

Let us know if you continue to have issues getting the historical data for U.S. Equities after this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-01-25 06:53:49]
Sierra Chart Engineering - Posts: 104368
This is the issue:
HD Request # 192 | Error downloading historical Intraday data for TSLA. Timeout error connecting to server. | 2022-01-19 21:56:19.077
Socket (1) | Closed. | 2022-01-19 21:56:19.078


Refer to:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-02-01 16:20:49]
Sierra Chart Engineering - Posts: 104368
Regarding errors like this:

TSLA [CB-D] 15 Min #11 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2022-01-19 21:53:58.839
TSLA [CB-D] 15 Min #11 | There are no continuous futures contract symbols. Loading data normally. | 2022-01-19 21:53:58.839

Disable the Continuous Futures Contract, setting:
Continuous Futures Contract Charts: Continuous Futures Contract Rollover Options

Set it to None.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-02-01 16:21:13

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