Support Board
Date/Time: Tue, 24 Jun 2025 11:58:33 +0000
Trade Account Monitor reporting wrong figures when on Teton Order Routing
View Count: 1199
| [2022-01-07 17:05:13] |
| MichaelZ - Posts: 12 |
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Hi, I have recently been moved by my broker (Dorman) to Teton Order Routing. First impressions are that order routing now feels a lot snappier and slippage (actual and perceived) feels reduced, so this is great, a big well done to Sierra Chart people who envisaged and then implemented this bold move!!! I'm sure there may be a couple of small things that will need to be ironed out, in this context I have noticed that the figures (P/L, account value etc.) reported on the Trade Account Monitor window of the software are wrong. On the contrary, the figures shown on the Chart Trading Window that I am using are correct and I have entered the appropriate level of fees for the instrument I am trading (MNQ). I have reported this to Dorman and they have apparently reported this back to you (SC) and the response from one of your engineers has been that " I have the answer to this. I will prepare some documentation later today. Relates to a 1 USD trade fee that is applied per contract per side for micros. That was set up by Dorman for all accounts. This of course is just an estimate." My question is whether there are any settings that need to be adjusted or indeed any other way to report these figures correctly? Also, whilst in a trade, I've noticed that the "margin requirement" column in the Trade Account Monitor is also reporting wrong. I don't have any exact figures because I only gave it a quick glance while I was in the trade, but it was definitely over-reporting, i.e. over £2K for 4-6 MNQ lots while they should be £100 per lot. This is obviously not an urgent request as, like I said, the figure on the actual chart trade window are correct, but it would be good to have the Trade Account Monitor window reporting accurate figures too. Many thanks and keep up the good work guys! Michael |
| [2022-01-20 12:08:45] |
| MichaelZ - Posts: 12 |
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Hi, is there any plan to address this? There is a very serious practical implication of this issue, in that the total available amount in the Trade Account Monitor is wrong, which affects the number of lots per trade etc. Currently the Trade Account Monitor accounts for $2 fees per round trip vs $0.92 which is the actual. This means after 200 lots (quite easy when trading the micros) the discrepancy builds to over $200, which is almost the margin requirement for 5 lots on MES! Dorman seems to be NOT quite bothered about this and are clearly expecting Sierra C to resolve this. Perhaps this could be sorted out between the two of you? Many thanks, Michael |
| [2022-01-20 12:16:56] |
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Regarding the commission of 1 USD per side for micro contracts, that is set by Dorman. Based upon what they told us, this will not change and it is a universal amount they use for all accounts. So this is out of our control. We can politely ask them about this but it is their decision. Also, whilst in a trade, I've noticed that the "margin requirement" column in the Trade Account Monitor is also reporting wrong. I don't have any exact figures because I only gave it a quick glance while I was in the trade, but it was definitely over-reporting, i.e. over £2K for 4-6 MNQ lots while they should be £100 per lot. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-20 14:11:26
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| [2022-01-21 20:16:23] |
| Sawtooth - Posts: 4229 |
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Stage5 has informed me that Dorman has agreed to reduce the withhold amount for micros to 0.75 USD, per contract, per side. The withhold amount for eminis is unchanged at $2.50 USD, per contract, per side. These withhold amounts will reflect in the Trade Account Monitor's account balance and P/L, but will be removed at Settlement. |
| [2022-01-21 21:42:33] |
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Yes they did ask us this morning about changing those commission settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-21 21:42:39
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| [2022-01-22 09:48:47] |
| MichaelZ - Posts: 12 |
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So they will adjust it to 0.75 instead of the actual 0.46? This is 0.29 more per lot per side. So if you trade 5 lots and do 50 round trades in a session, you will be left with 0 29 x 5 x 50 x 2 = 145 USD under reported on your account. Dorman use this result to define your margin requirement, so if you don't trade micros using large accounts, which is the whole idea of trading micros, then this will affect your lots capacity. It's just disappointing to see with all this progress and technology glitches like these remain. There should be a way to report the actual applicable fees and commissions on the fly, as it reports the appropriate No of lots in open trades and associated margin commitment, which also changes depending on the instrument. I'm certain others have done it? Curious to see how Dorman's competition approach this matter? |
| [2022-01-22 15:14:00] |
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The Sierra Chart risk management functionality does support setting commissions per account: Trade Account and Risk Management: Symbol Commissions You can actually see how this works and use it yourself in the Simulated Futures Trading Service: Simulated Futures Trading Service If you use the introducing broker Stage 5 and have an account with Advantage through Stage 5, then we think they would accommodate your request to set precise commissions for your account. They can do that. But we cannot make any assurance. We have learned some things, now that we are offering direct routing through various clearing firms. They all take different approaches to setting commissions. And we have learned a system like CQG does not even support setting commissions. And at the end of the day, your account on the Teton system is adjusted, with any differences to your actual account balance. In the case of Dorman we see this happens around midnight. You can find this balance affecting transaction in the Trade >> Trade Activity Log when you filter by Account Balance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-01-22 18:39:06
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| [2022-01-22 18:33:19] |
| Stage 5 Trading - Posts: 155 |
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Good afternoon Team Teton! As mentioned by Sierra on post #7, Stage 5 Trading manages Teton Admin Platform in-house through the clearing firm Advantage Futures. This allows us to manage the account setup and details internally with little FCM intervention. This allows us the ability to set customized and precise commissions for our traders which will hopefully help decrease the balance discrepancy within Sierra Chart to your actual account balance and daily statements. Please note, we are also in the process of setting up Teton Admin at Dorman Trading as well. We believe this should be available in the coming weeks. In the meantime, we would like to help assist you in anyway possible. Please feel free to reach out to me directly at anthony@s5trading.com and I will help work with Dorman to try and correct the commission setup within Teton to match your actual rates. If you would like to ensure all rates are setup to your unique structure we would invite you to open an account at Stage 5 Trading at Advantage Futures where we can personally manage the account setup details. To complete an application at our website by clicking the blue "Teton Order Routing "Click Here to open and account" button at the top of the page: https://stage5trading.com/ Please feel free to contact us and we will gladly assist you with the process of transitioning and hopefully helping you improve your current issues. If you have questions or would like to speak to an assigned personal broker for details, please call us at 312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ Both Sierra Chart and Stage 5 work closely to hopefully provide traders the best solutions and value for their unique trading goals and we look forward to hopefully helping resolve this issue. Thank you, Anthony Giacomin Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results. |
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