Support Board
Date/Time: Tue, 16 Sep 2025 02:47:38 +0000
Reactivated account
View Count: 557
| [2021-12-31 15:06:52] |
| User409644 - Posts: 45 |
|
Good morning. I paid the usage fee to reactivate me service, but it is not connecting to the servers to provide data. I a not sure what I need to do. My old account was connected to transact futures, but then I needed to pay direct because they stopped providing sierra. What do I need to do to get up and running? |
| [2021-12-31 17:47:43] |
| John - SC Support - Posts: 41827 |
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Are you properly connected to your TransAct account? If you are unsure, then go through the instructions at the following link to ensure that you are properly connected: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions If you are still having problems after this, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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